Lightroom 5.7 on my computer isn't able to recognize my Iphone pics anymore?

[Melissa319061035e22]

Lightroom 5.7 on my computer isn't able to recognize my Iphone pics anymore? I don't knw if it's an issue with my pictures or with Lightroom. My phone did an update and once this happened Lightroom won't recognize my Iphone pics. I have no idea if its a setting issue or what. Could someone please help me out? The other strange part is there are 444 pics in the folder but it only recognizes 1 image?!

[Rikk Flohr: Photography]

Bug reports are not accepted against old versions of Lightroom - moving to discussions.

[Melissa319061035e22]

I followed these steps given below but once I reach Browse for driver updates and you have to navigate to common files, the Apple... well I have no Apple at that point?!

Assuming you are using Windows:  Close Lightroom.  With your iPhone/iPad plugged into the computer, try going to the Control panel and open "Devices and Printers".  Scroll towards the bottom and you should see [Apple Mobile Device USB Driver] under Unspecified. 

Right click on the Apple Mobile Driver and select Properties

Select Hardware Tab

Click Properties on bottom right

Click Change Settings

Select Driver Tab

Click Update Driver

Click "Browse my computer for driver software"

Click the Browse button and navigate to: Program Files\Common Files\Apple\Mobile Device Support\Drivers

Click OK, then select next.

Proceed with the driver up date. 

Disconnect your iPhone/iPad from the lightning cable connecting to to the computer

Unlock your iPhone/iPad and reconnect to computer

Open Lightroom and see if you can now import. 

Hope this helps!

[Melissa319061035e22]

I found a workaround to update the driver but it tells me I already have the best driver installed?

[Bill Sprague · Accepted solution]

Your Lightroom is old.  Your phone is newer.   Your phone did an update so may have changed to Apple's preferred photo format called "HEIC".   The old Lightoom is not equipped to handle the new photo format.  Go into the phone settings and force it to shoot in the tradional, common JPEG format.   

[Keith Reeder]

"Your Lightroom is old.  Your phone is newer."

How do you know, Bill? And if it was - how come it used to work? A software update of the phone should not have rendered previously working files unusable - same phone, same files (as far as Lr would be concerned.)

Doesn't add up.

Melissa: what - exactly - do you see when Lr "isn't able to recognize" the files?

Are these images taken after the "update", or are they pre-existing files?

[Melissa319061035e22]

That was the issue!! Thank you so much!

[Keith Reeder]

Just for clarity in case anyone else happens along:

"Your Lightroom is old.  Your phone is newer."

This isn't - and can't be - the issue, or this phone/Lr combination would never have worked..

[Melissa319061035e22]

The fix was more the fact that my Iphone did an Auto update and changed my settings to not take my photos in JPEG so I needed to change the setting im my phone to only take jpeg photos vs HEIC.

[Bill Sprague]

Just for clarity in case anyone else happens along:

"Your Lightroom is old.  Your phone is newer."

This isn't - and can't be - the issue, or this phone/Lr combination would never have worked..

By @Keith Reeder

Keith,

My theory is that the phone's update changed the default photo format.  I read the post as meaning the newer photos, after the phone update, were not working in 5.7.   A google search suggests that HEIC was introduced in 2017 and 5.7 was current in 2012.  I don't have 5.7 so I can't verify, but my guess is that it can't import HEIC images.