Lightroom 5 serial number not working on new macbook pro (Sierra)

Question

Someone please help. I contacted the adobe support chat line and phone number. Both were NOT helpful after more than an hour of chatting and then an hour wait on the phone. Only to find out after another call that my Lightroom 5 is not supported through those avenues.

I bought the Lightroom 5 installation CD a while back. I just bought a new macbook pro and forgot that it doesn't have a CD drive. I am not planning on buying a CD drive anytime soon. I've downloaded Lightroom 5 multiple times as a trial through the appropriate link:

Download Photoshop Lightroom

But when I enter the serial number it says that my serial number is not valid! And to contact the support team.

Does this mean I have to buy a new product?!!!

onenose · Answer

I am also having this same issue. I bought a new MacBook Pro and have successfully installed Lightroom 5.7.1 which is the SAME VERSION I have on my old computer. I can log into my Adobe account and see my serial number listed for Lightroom 5. However, when I enter the serial number it says "The serial number you entered is invalid. Please try again. If the problem persists, contact Customer Support."

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