Participant

Answered

Lightroom 6.14 crashes when trying to delete photos or turn on People mode

Forum|Forum|5 years ago
December 17, 2020
7 replies
6982 views

Hi everyone

(Yes, that is correct, I'm still using 6.14 as I can't justify a monthly outlay for Lightroom in my current financial circustances)

I'm currently trying to make my photo storage more redundant. I used to just store my photos on my Synology NAS but as that didn't provide any actual backup of my images when my laptop decided to die earlier this year I replaced it with a desktop machine (unexpected bills, yay...) with a big HDD to store the photos on and use the NAS properly as a backup.

As I also needed to have a good sort out of the images I'd got stored I'm gradually working through my catalog, deleting images and then moving them over to the local drive via Lightroom. This was working well enough until the last few days when Lightroom has started shutting down during the deletion process. Lightroom does delete the files from the NAS but then crashes before removing reference to the images from the catalog, as when I restart Lightroom and go to the folder the images were removed from, Lightroom still shows the previews for them and complains the images can't be found...

I've been able to work around this somewhat by right-clicking the folder the files were being deleted from in Lightroom and selecting Synchronise (although this again causes Lightroom to crash) but it's not ideal.

Last night also brought to light a new problem in that trying to open the People module also causes Lightroom to crash. That appears to happen regardless of whether the folder I have selected at the time is on the local HDD or on the NAS>

This morning I've tried uninstalling Lightroom completely and reinstalling again but this doesn't appear to have helped.

Does anyone have any suggestions for what I can do to resolve this?

(My system is self-built, Win 10 Pro version 2004 build 19041.685)

This topic has been closed for replies.

Correct answer garethb545554

Try running the program in Windows 8 compatibility mode. I was experiencing a crash wehen removing photos and when accessing the People module. Seems to be working again now, fingers crossed.

cachc6sous

Participating Frequently

Great news for Mac users I think I have it :

open libfrsdk-8.6.0.so with hex fiend for instance ( ⁨Applications⁩ ▸ ⁨Adobe Lightroom⁩ ▸ ⁨Adobe Lightroom.app⁩ ▸ ⁨Contents⁩ ▸ ⁨Frameworks⁩ ▸ ⁨CIT⁩ ▸ ⁨Plug-ins⁩ ▸ ⁨FaceRecognition⁩ ▸ ⁨FaceRecognitionCognitec.bundle⁩ ▸ ⁨Contents⁩ ▸ ⁨Resources)

search for 48 8D 3D 62 22 88 00 hex string and replace with 48 8D 3D 64 22 88 00

It works for me with 56000 photos no crash anymore and no need to change system date 😉

Only drawback is when I import a new photo, LR detects a face but doesn't provide a name. But I can still put a name so it's fine for me.

Maybe an other value allows this to work but it's ok for me.

If someone is interested I use cutter to open the file and search for anything that rings a bell (that was the first time I reverse something)

So happy !!

of course if you do this save everything before 😉

kevind47146453

Participating Frequently

I looked at the Windows Event Viewer and found that the failing module was:

C:\Program Files\Adobe\Adobe Lightroom\CIT\Plug-ins\FaceRecognition\libfrsdk-8.6.0.dll

I just deleteed that FaceRecognition directory, effectively removing the Facial Recognition plug-in, and that fixed all my crashes.

Selling a permanent license to software that internally has an expiration date on a feature is what I consider an unacceptible business practice, and the reason I no longer do business with Adobe.

GoldingD

Legend

from LN66

Is there any way to communicate with Adobe about this? It should be fairly simple if you know the db schema to create a small utility to clean this out.

When you go to the official feedback site, and look at the discusssion on this. Adobe appears to have an official response that basicly says go pound sand.

That from:

https://feedback.photoshop.com/conversations/lightroom-classic/lightroom-classic-v610-crashes-in-the-facial-recognition-modul/5fd510567288d52d004c42d6

Official Solution

Rikk


Adobe Administrator
 • 
8.9K Messages
 • 
125.2K Points
11 days ago
Please see: https://blogs.adobe.com/lightroomjournal/2017/12/6-14-now-available-last-perpetual-update-of-lightroom.html 
Unfortunately, this product will receive no additional updates. 
Lightroom Classic is currently version 10.1 and available as an upgrade. 
(edited)
Adobe Photography Products
Quality Engineering - Customer Advocacy

cachc6sous

Participating Frequently

Try to change your system date, last year for instance. Everything works then. It's an obvious obsolescence program. They need to be prosecute for that

cachc6sous

Participating Frequently

here's an applescript that works on big sur

on run {input, parameters}
	
	set ntpdPID to do shell script "systemsetup -getusingnetworktime; exit 0" with administrator privileges
	if ntpdPID is "Network Time: On" then
		do shell script "systemsetup -setusingnetworktime off" with administrator privileges
		do shell script "systemsetup -setdate '01:01:2020' -settime '12:00:00'" with administrator privileges
	else
		do shell script "systemsetup -setusingnetworktime on" with administrator privileges
	end if

	
	tell application "Finder"
    	activate application "Adobe Lightroom"
	end tell
	
	delay 10
	
	do shell script "systemsetup -setusingnetworktime on" with administrator privileges
	
	return input
end run

GoldingD

Legend

And see: https://petapixel.com/2020/12/24/adobe-lightroom-v6-is-falling-apart/

LN66

Participant

My lightroom 6.14 crashes as I delete or remove 2 specific photos. My gut feeling is that this is simply a bug. I had an active HDR creation in progres and while I was waiting, I decided to delete a photo. LR crashed. After that there are two photos that I cannot delete or simply remove from the catalog (i.e. without touching the picture on disk). If I export the lightroom folder as a catalog and try to delete or remove the two files from this catalog the error persists, which tells me the error is persisted in SQLite (assuming LR does not persist state anywhere else). Deleting or removing other pictures works fine even after this crash. This error occured today 27th of december 2020 at 8PM CET.

Note: I have experianced problems before when being active during panorama or HDR creation. Not very common but it has happened. The issues have not persisted though. Not to say that this problem was created by the HDR-delete combo. The problem might have occurred long before. If I don't touch these photos it works fine.

I do not utilise the map or facial recognition features that from the link in the previous response clearly has stopped working due to licensing. I have a hard time accepting that deletion should be licensed and stop working as a result. In addition, if it was licensing I would assume all deletions to stop working.

I'm working on Windows 10 and have done so for years. My machine is dedicated to photography so I don't install anything that is not related to photography.

I'm putting my money on this being a bug that is persisted in SQLite, i.e. the SQLite structures are broken. (Note: I always take a backup as I close and as I do I perform an integrity check and optimize - so this integrity check does not spot the problem if I'm right). Is there a way to get Adobe to look at a small exported catalog that has this problem?

ManiacJoe

Inspiring

Does the above suggestion for Win8 compatibility mode help?

Given that LR 6.14 is four major versions old, there will never be any fixes for it. However, if you post your info to the "feedback" forum, any problems and fixes might be addressed in version 10.2 or higher.

Denverflyboy

Participant

I have the same issue with Lightroom 6.14 crashing on "delete photo". I've tried re-installing Lightroom, removing all extensions and plug-ins, etc. without success. I'm running macOS Mojave 10.14.6 - the last version that supports 32-bit applications - so I doubt it's a Windows-only problem. I've double-checked for the correct file and folder permissions, so that doesn't seem to be the cause of the crash. And, I've verified that Lightroom 6.14 has the proper permissions to access any file or folder location on the drive where the photos, the Lightroom catalog, and the Lightroom application reside. This problem is occurring on two different machines, both running fresh installations of macOS Mojave and Lightroom 6.14. Any ideas towards a solution would be greatly appreciated.

VictorF

Participant

Have exactly the same configuration and having exactly the same problem!!

garethb545554Correct answer

Participant

Try running the program in Windows 8 compatibility mode. I was experiencing a crash wehen removing photos and when accessing the People module. Seems to be working again now, fingers crossed.

garethb545554

Participant

Kav5CD6

Participant

Hello Gareth,

Where do I find the Adobe Loghtroom Propertes panel, I am usig 6.14

I can only see Preferences under the EDIT menu.

My Lightroom crashes when i try to remove folders.

Thank you.

robertv67399665

Participant

I am experiencing the same problem. Imediate crash of Lightroom (back to the desktop) when deleteing photos. A some what delayed crash when trying to sync folders. I am saving to an internal secondary drive. Disabling GPU & plug-ins has no effect. I also have reinstalled 6.14 & removed plugins added by PhotoLab & other apps to no avail. This is very frustrating.

I have also tried a different catalog with the same results so i dont think the catalog is the problem. My main catalog was tested by Lightroom upon the new install. I think this may be a Win10 update problem. If I cant sove it I will move on to PhotoLab4 and Affinity Photo. I want to own my software.

Lightroom version: 6.14 [ 1149743 ]
License: Perpetual
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.18363
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 3.4 GHz
Built-in memory: 32653.1 MB
Real memory available to Lightroom: 32653.1 MB
Real memory used by Lightroom: 500.3 MB (1.5%)
Virtual memory used by Lightroom: 591.2 MB
GDI objects count: 425
USER objects count: 1223
Process handles count: 1320
Memory cache size: 52.6MB / 7907.2MB (0.7%)
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX
Camera Raw virtual memory: 29MB / 16326MB (0%)
System DPI setting: 120 DPI
Desktop composition enabled: Yes
Displays: 1) 2560x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No

Graphics Processor Info:
GeForce GTX 970/PCIe/SSE2

Check OpenGL support: Passed
Vendor: NVIDIA Corporation
Version: 3.3.0 NVIDIA 460.79
Renderer: GeForce GTX 970/PCIe/SSE2
LanguageVersion: 3.30 NVIDIA via Cg compiler

Application folder: E:\Program Files\Adobe\Adobe Lightroom
Library Path: E:\Users\Bob Viviano\My Pictures\Lightroom\Lightroom Catalog.lrcat
Settings Folder: E:\Users\Bob Viviano\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) DxO PhotoLab 4
2) DxO PhotoLab 4 Importer
3) LRHaze

Config.lua flags: None

Adapter #1: Vendor : 10de
Device : 13c2
Subsystem : 85081043
Revision : a1
Video Memory : 4043
Adapter #2: Vendor : 8086
Device : 162
Subsystem : 1621849
Revision : 9
Video Memory : 20
Adapter #3: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: Speakers (Realtek High Definition Audio)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: Uninitialized
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 0
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 4
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: GeForce GTX 970/PCIe/SSE2
GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA
GL_STENCIL_BITS: 8
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 4.6.0 NVIDIA 460.79
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_AMD_multi_draw_indirect GL_AMD_seamless_cubemap_per_texture GL_AMD_vertex_shader_viewport_index GL_AMD_vertex_shader_layer GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_conservative_depth GL_ARB_compute_shader GL_ARB_compute_variable_group_size GL_ARB_conditional_render_inverted GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_2_compatibility 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GL_ARB_sparse_texture2 GL_ARB_sparse_texture_clamp GL_ARB_spirv_extensions GL_ARB_stencil_texturing GL_ARB_sync GL_ARB_tessellation_shader GL_ARB_texture_barrier GL_ARB_texture_border_clamp GL_ARB_texture_buffer_object GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_buffer_range GL_ARB_texture_compression GL_ARB_texture_compression_bptc GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_cube_map_array GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_filter_anisotropic GL_ARB_texture_filter_minmax GL_ARB_texture_float GL_ARB_texture_gather GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_mirrored_repeat GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two GL_ARB_texture_query_levels GL_ARB_texture_query_lod GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui GL_ARB_texture_stencil8 GL_ARB_texture_storage GL_ARB_texture_storage_multisample GL_ARB_texture_swizzle 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GL_EXT_texture_compression_s3tc GL_EXT_texture_cube_map GL_EXT_texture_edge_clamp GL_EXT_texture_env_combine GL_EXT_texture_env_dot3 GL_EXT_texture_filter_anisotropic GL_EXT_texture_filter_minmax GL_EXT_texture_integer GL_EXT_texture_lod GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_object GL_EXT_texture_shadow_lod GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_R8 GL_EXT_texture_sRGB_decode GL_EXT_texture_storage GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback2 GL_EXT_vertex_array GL_EXT_vertex_array_bgra GL_EXT_vertex_attrib_64bit GL_EXT_window_rectangles GL_EXT_import_sync_object GL_IBM_rasterpos_clip GL_IBM_texture_mirrored_repeat GL_KHR_context_flush_control GL_KHR_debug GL_EXT_memory_object GL_EXT_memory_object_win32 GL_NV_memory_object_sparse GL_EXT_win32_keyed_mutex GL_KHR_parallel_shader_compile GL_KHR_no_error GL_KHR_robust_buffer_access_behavior GL_KHR_robustness GL_EXT_semaphore GL_EXT_semaphore_win32 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GL_NV_geometry_shader_passthrough GL_NV_gpu_program4 GL_NV_internalformat_sample_query GL_NV_gpu_program4_1 GL_NV_gpu_program5 GL_NV_gpu_program5_mem_extended GL_NV_gpu_program_fp64 GL_NV_gpu_shader5 GL_NV_half_float GL_NV_light_max_exponent GL_NV_memory_attachment GL_NV_multisample_coverage GL_NV_multisample_filter_hint GL_NV_occlusion_query GL_NV_packed_depth_stencil GL_NV_parameter_buffer_object GL_NV_parameter_buffer_object2 GL_NV_path_rendering GL_NV_path_rendering_shared_edge GL_NV_pixel_data_range GL_NV_point_sprite GL_NV_primitive_restart GL_NV_query_resource GL_NV_query_resource_tag GL_NV_register_combiners GL_NV_register_combiners2 GL_NV_sample_locations GL_NV_sample_mask_override_coverage GL_NV_shader_atomic_counters GL_NV_shader_atomic_float GL_NV_shader_atomic_fp16_vector GL_NV_shader_atomic_int64 GL_NV_shader_buffer_load GL_NV_shader_storage_buffer_object GL_NV_shader_subgroup_partitioned GL_NV_texgen_reflection GL_NV_texture_barrier GL_NV_texture_compression_vtc GL_NV_texture_env_combine4 GL_NV_texture_multisample GL_NV_texture_rectangle GL_NV_texture_rectangle_compressed GL_NV_texture_shader GL_NV_texture_shader2 GL_NV_texture_shader3 GL_NV_transform_feedback GL_NV_transform_feedback2 GL_NV_uniform_buffer_unified_memory GL_NV_vertex_array_range GL_NV_vertex_array_range2 GL_NV_vertex_attrib_integer_64bit GL_NV_vertex_buffer_unified_memory GL_NV_vertex_program GL_NV_vertex_program1_1 GL_NV_vertex_program2 GL_NV_vertex_program2_option GL_NV_vertex_program3 GL_NV_viewport_array2 GL_NV_viewport_swizzle GL_NVX_conditional_render GL_NVX_linked_gpu_multicast GL_NV_gpu_multicast GL_NVX_gpu_multicast2 GL_NVX_progress_fence GL_NVX_gpu_memory_info GL_NVX_multigpu_info GL_NVX_nvenc_interop GL_NV_shader_thread_group GL_NV_shader_thread_shuffle GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent GL_OVR_multiview GL_OVR_multiview2 GL_SGIS_generate_mipmap GL_SGIS_texture_lod GL_SGIX_depth_texture GL_SGIX_shadow GL_SUN_slice_accum GL_WIN_swap_hint WGL_EXT_swap_control

robertv67399665

Participant

This is the error message I get in event viewer when Lightroom crashes upon deleting a photo.

This is from the application section:

Log Name: Application

Source: Application Error

Date: 12/18/2020 1:44:10 PM

Event ID: 1000

Task Category: (100)

Level: Error

Keywords: Classic

User: N/A

Computer: BobsDesktopPC

Description:

Faulting application name: Microsoft.Photos.exe, version: 2020.20110.11001.0, time stamp: 0x5fac1c27

Faulting module name: twinapi.appcore.dll, version: 10.0.18362.1171, time stamp: 0x3e66f34f

Exception code: 0xc000027b

Fault offset: 0x00000000000d65d8

Faulting process id: 0x27d0

Faulting application start time: 0x01d6d57211d4ccf9

Faulting application path: E:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.20110.11001.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe

Faulting module path: E:\WINDOWS\SYSTEM32\twinapi.appcore.dll

Report Id: ebc07013-fa85-4504-ade6-10526f8ff80b

Faulting package full name: Microsoft.Windows.Photos_2020.20110.11001.0_x64__8wekyb3d8bbwe

Faulting package-relative application ID: App

Event Xml:

<Channel>Application</Channel>

<Computer>BobsDesktopPC</Computer>

</System>

<Data>Microsoft.Photos.exe</Data>

<Data>twinapi.appcore.dll</Data>

<Data>E:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.20110.11001.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe</Data>

<Data>E:\WINDOWS\SYSTEM32\twinapi.appcore.dll</Data>

<Data>Microsoft.Windows.Photos_2020.20110.11001.0_x64__8wekyb3d8bbwe</Data>

</EventData>

</Event>

Some times this one too:

Log Name: Application

Source: ESENT

Date: 12/18/2020 1:03:06 PM

Event ID: 455

Task Category: Logging/Recovery

Level: Error

Keywords: Classic

User: N/A

Computer: BobsDesktopPC

Description:

svchost (16448,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile E:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.

Event Xml:

<Channel>Application</Channel>

<Computer>BobsDesktopPC</Computer>

</System>

<Data>svchost</Data>

<Data>TILEREPOSITORYS-1-5-18: </Data>

<Data>E:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log</Data>

<Data>-1023 (0xfffffc01)</Data>

</EventData>

</Event>

dj_paige

Legend

@robertv67399665says:

"I am experiencing the same problem."

Then please read the answer I gave above.

dj_paige

Legend

The problem with 6.14 in people mode has been reported in this forum several times, and there does not appear to be a fix, and it may be that the Lightroom 6.14 license for the people detection algorithm has expired. Search for those threads.

As far as the problem moving photos, I have not seen that one reported, but please do search the forums.

Nevertheless, the longer you live with old and unsupported software on newer operating systems that it was never designed for, the more of these types of issues you will get. That's life in the world of computers, it affects all old software, not just Lightroom.

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