Participating Frequently

Question

Lightroom 6.14 stopped working

Forum|Forum|3 years ago
March 2, 2023
3 replies
1344 views

Help please! Since a few days my legally purchased standalone Ligtroom have stopped working. I bought it as version 6.0 an registered in 2017. I upragraded it later to version 6.14. I haven't, any problems with it for five years. It is on the same laptop, OS Windows 7 Ulimate and installed Lightroom 6.14. Now when I try to run Ligtroom there is a message "Sign in Required". When I chose "Sign In Now", the next message is "Please connect to the Internet and retry". But I am surely on line. When I press "Customer Support" there is a message: "Your Adobe serial number has expired or is invalid. Your serial number has expired or was illegally distributed." It's surely not the case becuse there it was a lifetime purchase.There is a message on my Adobe account: You have no activated devices. I would be very gratefull if you be so kind and help me.

Windows

This topic has been closed for replies.

Ian Lyons

Community Expert

I suspect your issue is one that only Adobe will be able to resolve. Best you contact @CMass in this linked thread https://community.adobe.com/t5/lightroom-classic-discussions/p-activation-or-deactivation-versions-of-lightroom-6/m-p/12358851#M242916

M

Marek28519871u7ygAuthor

Participating Frequently

Thank you very much for all of you for hints and help. It was probably TLS issue https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html.

After upgading OS to support TLS 1.2 protocol and a few trials I managed to sign in and run Lihgtroom.

dj_paige

Legend

Now when I try to run Ligtroom there is a message "Sign in Required".

Show us a screen capture of the actual message. Use the "Insert Photos" icon to include your screen capture in your reply. Do NOT attach files.

M

Marek28519871u7ygAuthor

Participating Frequently

M

Marek28519871u7ygAuthor

Participating Frequently

and after pressing "Sign in now" such a windows apears"

Rob_Cullen

Community Expert

No one in this community forum can help with expired serial numbers or illegal distributions.

https://www.adobe.com/genuine.html

You will need to Chat with Adobe for a full explanation-

Use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen

In the chat field (lower right of screen), type AGENT. Be patient, it can take quite a while to reach a human.

As v6.14 is no longer supported by Adobe you may not get any assistance with your problem.

Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .

M

Marek28519871u7ygAuthor

Participating Frequently

Thank you for the hint contacting Adobe! I managed to contact them by phone. The Adobe agent verified my Lightroom serial number and confirmed that it is valid for lifetime and Ligtroom should work. He said that the problem is in Windows 7 Ulimate which is no longer supported by Microsoft and not in Adobe. I think it's really strange, because everything worked with no problems and Win7 wasn't upgraded. As I remember only Mozilla Firefox was upgraded and it happened the day Lightroom refused to run. Also earlier, this day while using Ligtroom the message in Lightroom had appeared - something about, trial version. Unfortunately I don't remmember exactly what it was. Probablly a question if I want a trial version, and I refused. Now, I don't have the possibility to upgrade Win7 to Win 10 becuse my laptop is to old. Any ideas?

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded