Lightroom 6 (CC) keeps crashing

[clphotography]

I have just updated to Lightroom 6 through creative cloud. Lightroom 5 used to work perfectly, if a little slowly, but 6 just keeps crashing when I try to browse or edit images. This morning it has crashed 30 times and I have only managed to edit 5 images from a recent wedding. I've disabled all plugins, but that didn't help, and have tried to boot in safe mode, again with no success. I am running a MacBook Pro, 2.53 GHz Core2 duo, 8GB RAM, NVIDIA GeForce 9400M 256 MB, Yosemite, 500GB SSD. I have tried to go back to LR5 but the updated catalogue won't work with it. Any ideas anyone?

[bielousov.com]

Same thing with the same configuration.

Crashes often with GPU optimization, doesn't with the setting OFF.

Adobe doesn't specify GPU requirements, they only say it should be OpenGL3.3 (which it is) and recommend 1GB+ VRAM (which is not even close).

Even though recommended is not the same as required, I believe GPU that's the issue. LR itself reports that there's no problems with this GPU.

So far will keep working on LR5 since the only reason to update was GPU Acceleration and will keep an eye on updates.

Or in fact I can't say that LR6 without GPU Acceleration is slower than LR5. Wanna see some benchmarks first.

But that really sucks ((

Also I'm a bit disappointed that they only implemented OpenGL, no OpenCL or CUDA. Boooo.

[geometro]

I will be switching to capture one or perfect suite soon. fed up with non support by Adobe it self.

[bielousov.com]

Check your catalogs LR6 doesn't overwrite your LR5 catalog but creates a copy when updating it.

Most like your LR5 catalog is still there.

[bikebrain]

I had "upgraded" to LR6 to work on several new photos only to have it constantly crash on me as well.

I went back to LR5 and imported the new photos and all of my new edits were there via the .xmp files.

Very disappointed in the new LR.

[Jenniferjbarnes]

me too! I am hating Lightroom 6!

[JoakimDrake]

Same here, random crashes, happens faster if you browse through images quickly. Looks GPU-related. Lightroom crashes with error message EXC_CRASH (SIGABRT).

There is an update for Lightroom CC today but it doesn't help me. Running a Macbook Pro Mid 2010.

[jonz75803620]

I had LR 5.7 running on my Windows machine as a stand-alone application.  I purchased Lightroom 6 upgrade and installed it.  Now whenever I restart my computer (which I've had to do a dozen times because LR6 "unexpectedly quits") I'm prompted to sign into Creative Cloud (which I've never used, nor paid for) and worse, when I launch Lightroom, I'm again prompted that to use the program I must log into my Adobe account (which I did a the previous prompt).  This is absolutely NUTS!!  I installed the 6.0.1 update this morning...still have problems with LR crashing in the Slideshow module when I add or delete a music track, and then the whole mess starts all over...  This is the worst Adobe experience I've had...  And try online Chat--forget about it!  Try to enter a trouble-ticket--can't even find the place to do that anymore... Why do I feel like Adobe has turned into an invisible black box they just want you to stuff your money in to?  Oh, detect I'm a bit frustrated??

[iraw34815201]

Glad I finally found the original post.  I upgrade from Lightroom 4.x a week ago and haven't been able to do anything in Lightroom without it hanging.  It's unbelievable that the issue seems to go away when you turn off the GPU.  At least I can stop wondering what I did wrong, which is nothing.  I have a Quadro graphics card, and according to the System Info everything should work:

Please Adobe fix this problem!

[ajeethc74773849]

I downloaded LR6 2 days back on my high end desktop PC with Nvidia GX680 GPU. The program keeps crashing every 30 minutes with normal editing. First time I am using LR in place of PS. Very disappointed with the software after paying $149/-.

Adobe has to fix the problem soon or return the payment.

[jonz75803620]

ajeethc74773849, your best bet might be to temporarily uncheck the "use GPU" under your Lightroom preferences...  Although that wasn't the cause of my problem, it might help solve yours.  By the way, my problem (crashing while in the Slideshow Module) was solved by looking at the Sample Rate of the music I was attaching.  Although Lightroom 5 had no problems with any of my music, Lightroom 6 apparently can't handle 48.000 kHz sample rates.  Most music is 44.100 kHz, but many of the music tracks you download from YouTubes video manager are 48.000.  For those I've had to re-sample them in Audacity...problem solved!

Good luck with your issues...you're not alone apparently.

[ajeethc74773849]

Thank you. The LR started crashing within few minutes every time. I

uninstalled the program and re-installed after reboot. Now it is running OK

without crashing, and the GPU GTX 680 is also on.

Also updated the software. Hope it will continue to run.

On Sun, May 3, 2015 at 10:06 PM, jonz75803620 <forums_noreply@adobe.com>

[kevinw29379442]

I agree - LR 6 keeps crashing - LR 5 never crashed - how do i turn the mobile rubbish off - no happy. Come on Adobe - I expected better!!!  Kevin

[Pete.Green]

Mac or Windows Kevin?

For the Win 7 users crashing, what happens if you update to Service Pack 1, or install available Windows updates?

Do you still crash?

Regards

[kevinw29379442]

Mac.

[TinkRKill]

Hey Kevin! Running Windows 7 and still having the crash issue. All updates are complete. Turning off GPU setting next to see if that helps. Could it be an incompatible graphics card?

[fviero]

Yes

[rjm8760]

If it was the graphics card being incompatible wouldnt that have been it from the beginning and not after a while. MIne was working and then started crashing out of the blue. Have run a couple different antivirus, spyware and malware and nothing is showing up on that front.

[prs12342]

LR5 never crashed. LR6 was fine for months then started crashing after a few minutes of working. After much frustration, the 2nd Adobe support person took over my machine and disabled GPU as others have discussed. Clearly, Adobe introduced some problem that made LR6 unusable. I am very disappointed with CC since the stand alone LR5 worked fine. As discussed in a separate thread, facial recognition in LR6 works miserably. Adobe, get your act together.

[richardh13430061]

I am having the same problem as others.  I recently updated to the LR CC and it worked for  a while. Then today importing images from a shoot it crashed.  I couldn't force quit.  Had to delete it and then re install.  It was working for a minute and then it crashed.  What is the GPU?  I will try again to reintstall.  This is really a time sink and a terrible upgrade.  What does Adobe recommend to fix this?

[daniel_meyer_dm]

Will send the software back today !

1- Extremely slow reaction time

2- eats next to all of my CPU on the MacPro i7 Quad 2.7 Ghz, 16 GB Memory even after pausing Face Recognition & Address Recognition

3- UI Crashes all the time when moving e.g. from Library to Development ...

4- Map is simply a black and blank screen ....

Really guys Adobe should be ashamed ! Picassa should it be now ? Really upset !

[Dave Lorde]

I've had problems with LR6 (permanent license, not CC) on a Windows 8.1 PC with plenty of memory (12GB) - it won't use my Radeon 7500 series GPU even with the latest AMD drivers, so it's not a GPU acceleration problem. It just doesn't run smoothly at all - general operation seems noticeably slower than LR5, despite the speed-up claims. Quite often it blanks out and hangs for up to a minute, and today it crashed altogether. All without using the GPU acceleration.

If this continues and no patches come soon, I'll have to revert to LR5 and try to get a refund.

[Dave Lorde]

Further to my last post - LR6 becomes slower and slower over a session, until it starts blanking out the screen completely between actions, then finally crashes. Last time it crashed, I'd been watching the memory usage, and it had gone up to 2.5GB, so I wouldn't be surprised if there was a memory leak or memory management problem.

[RustyLA]

Dave I have the same problem.  I'm not high volume but sometimes many layers coming back from PS. (used Adobe since the 90's) I have a NEW MACHINE windows 8.1, GTX980, and 32 gigs of RAM and a SSD.  I think they know its a problem but very bothersome that they would not address it or even really talk about it.   I have heard on other threads that people at Adobe tech have actually told people to go back to LR5.  So what I have done in the mean time.....

I just went back to LR5 and started a new Cat from this week and will not add anymore to the LR6 for the time being.  All new images go into this new LR5 (CC) cat.  Then when they fix LR6...I'll import that one into the current LR6.  BTW I never uninstalled LR5 so all info just transferred to temp LR5 cat.  Downside is I'll still have to edit the images in LR6 that are in there already.  Will not work for everybody but at least if it is a while before the fix is in...you are working with the better of the two.

ADOBE STAFF....take a look around the internet.  These problems are all over the place.  I can't believe for one second that this was unnoticed before the release.  The board should can the CEO for releasing this.  Don't try and solve these people's problems like they are a one off problem.  Like I said...I had a NEW MACHINE (with all the nuts and bolts to make it go) and I have all the same problems.  And no....unchecking GPU does not solve the problem.  Just tell your customers so they are not wasting their time trying to fix something YOU need to fix.

[ajeethc74773849]

My problem of LR6 crashing was solved through Adobe chat support through desktop remote. Now the program is running good. You need get the right person at Adobe for the support to solve the issue. The first support person was not able to solve the issue, then the second support person was good and solved the issue through remote access. The sequence was- uninstall Visual C++ redistributable 2010, 2012, and 2013  x64 and x86 from the programs, uninstall LR6, restart PC, re-install Visual C++ 2010, 2012 & 2013 x64 and x86 from Microsoft site or search for direct download, and re-install LR6. Also select sRGB color management profile for the monitor. Problem was solved. No need to un-check your display card. Hope this will solve the issue for all.

[RustyLA]

I'm sure that worked for you but I believe that people that have calibrated monitors are not going to be too happy with that answer.  Like I said....my system was basically new out of the box two weeks before I went to LR6.  I should not have to do that to install the program and have it work.

So Adobe please chime in here.  Is this what we are supposed to do to solve the problem?  Are you out there?

Rusty Nelson