Lightroom 6 (CC) keeps crashing

[clphotography]

I have just updated to Lightroom 6 through creative cloud. Lightroom 5 used to work perfectly, if a little slowly, but 6 just keeps crashing when I try to browse or edit images. This morning it has crashed 30 times and I have only managed to edit 5 images from a recent wedding. I've disabled all plugins, but that didn't help, and have tried to boot in safe mode, again with no success. I am running a MacBook Pro, 2.53 GHz Core2 duo, 8GB RAM, NVIDIA GeForce 9400M 256 MB, Yosemite, 500GB SSD. I have tried to go back to LR5 but the updated catalogue won't work with it. Any ideas anyone?

[ajeethc74773849]

Monitor calibration may not be necessary. In my PC the thumbnail images were not appearing and showing blank. After adding sRGB in the advanced display setting, the images were ok.

[BR4DY]

Same issue here! Macbook Pro, SSD, Yosemite, since updating to Lightroom CC it keeps crashing!

Model Name: MacBook Pro

  Model Identifier: MacBookPro7,1

  Processor Name: Intel Core 2 Duo

  Processor Speed: 2.4 GHz

  Number of Processors: 1

  Total Number of Cores: 2

  L2 Cache: 3 MB

  Memory: 8 GB

NVIDIA GeForce 320M:

  Chipset Model: NVIDIA GeForce 320M

  Type: GPU

  Bus: PCI

  VRAM (Total): 256 MB

[Mikko Waltari]

I have early 2011 2,2 GHz Intel Core i7 MBP with 16GB 1600 MHz DDR3, 256GB Samsung 840Pro + 1TB WD internals. Using also 24'' LED display. Lightroom GPU acceleration is turned off.

I had these BIG crashing problems, and I thought that my GPU broke down. Could not reboot, reset did not fix the problem. Re-installed everything, but the same problem occurred again...

Simple first-aid seems to be SMC reset https://support.apple.com/en-gb/HT201295 + NVRAM Reset https://support.apple.com/en-us/HT204063

This allows me to work several days without crashes. Naturally, this is still annoying problem but keeps me going until LR update fix.

[neds24852126]

Frustratingly, Lightroom 6 crashes on me every time I use it! I am trying to edit photos, but this version is impossible to use. I will find another photo editor until they fix this. I hope they don't expect to charge us fees for this at this time.

[Nghia Pt]

The Adobe Lightroom troubleshoot and FAQ stated that some NVIDIA card unsupported. That's strange because I saw my NVIDIA 9400 passed in Lightroom preference/performance/system info.

Lightroom Graphics Processor Acceleration (GPU) Troubleshooting & FAQ

Unsupported graphics cards

Mac OS:

• NVIDIA GeForce 9400/9400M
• NVIDIA GeForce 320M
• NVIDIA GeForce GT 330M
• NVIDIA GeForce GT 120/GT 130
• NVIDIA GeForce 210
• NVIDIA GeForce GTX 260
• NVIDIA GeForce 8600M GT
• NVIDIA GeForce 8800 GT/GS 
• NVIDIA GeForce 9600M GT
• NVIDIA GeForce 9800 GT
• NVIDIA Quadro FX 4800
• NVIDIA GeForce NVS 3100M
• Intel HD 3000/4000

[Sara Strawson]

This is interesting.  I hadn't checked this before and I too have the 9400.  I downloaded Lightroom CC fairly recently and, although it did crash a couple of times, was reasonably stable.  Have just imported a wedding shoot and now it crashes each time I open a new image.  Very frustrating. 

I like my Apple products - so much less trouble than my husbands Windows machine and Android phone but I am beginning to get a little frustrated at the lack of support for older equipment and software.  Hope they fix the problem soon.

[denal-cZeyvi]

My Lightroom 6 crashes every time I try to preview a Slideshow or Export a Slideshow Video.  When will this be fixed?  I am on Windows 7 on a PC.

[rjm8760]

I am having the same problem with the slide show part. No problems with importing, developing or editing of pictures. Only have problems with previewing, viewing or exporting a slideshow.

[Mcdurt]

I had the same problem going on, and although turning off the gpu acceleration did fix the crashing issue, it does run pretty slow. Before changing the gpu setting mine would go blank screen and say not responding, and would eventually come back most the time, or crash. However now even when I change the exposure slide (or any other slide) it will go blurry for a split second and then go crisp again, it didn't do that before when it was working with gpu on. I hope to see an update with a better solution but for now I'm glad it's not crashing.

[georgec76775045]

hey guys. my computer crashed and i had to reformat my hard drive. I installed a fresh OS X and then reinstalled all my programs. I had the same problems everyone else had hear with LR6 after I installed it. Previously i had LR 5 and never had any problems.

The fix for me was to shut off the checkmark for "USE GRAPHICS PROCESSOR" which is under PERFORMANCE in the SYSTEM PREFERENCES FOR LR.

For right now this is working, i'm keeping my fingers crossed. I'm a photographer and cannot afford LR to go down on my now.

[tenebs]

I just built a brand new smoking windows 7 computer, 4GB Nvidia K4200 graphics card, 32 Gb ram, Corsair Dominator Platinum RAM, separate 512 GB PCIE SSD just for the LR cache. Everything on the computer is a clean install so you can't have a better start than that.

LRCC(2015) is slower than LR 5 with or without GPU turned on. The library catalog is slow and often becomes unresponsive. I don't have any of these problems with LR 5. I find it very difficult to effectively process my pictures using LR CC (2015). Crashing may be better with iGPU turned off but the program is ridiculously slow and a performance downgrade from LR5.

To me the performance comparison is similar from when I went from 32bit LR to 64 bit LR, except in this case the LRCC(2015) is a downgrade.

[sygnus21]

Another here to say LR CC constantly crashes upon opening, or I should say as soon as I open it and go to preferences to turn of GPU, the software crashes. Even doing an uninstall and reinstall, the same thing happens. Is this what we get when we pay for a subscription???  Never ever had this problem with the stand-alone version of LR5, or PS6.  What in the world is going on?

BTW I have a post on the issue starting here -  Does CC mean Constant Crash?

[mday36]

Just upgraded to LR cc 2015 - experiencing exactly the same symptoms as sygnus21.  Have uninstalled, reinstalled, updated graphics driver - so annoying!  Come on Adobe I'm now paying for an application I can't use. 

Actually LR CC 2014 worked ok - and wanted to roll back to that.  Of course I can only get the frustratingly buggy LR CC 2015 through the CC Control Center.  So have had to bite the bullet and roll back to LR 5 which is luckily still installed on my PC - the downside to this is that LR5 cannot read my LR CC 2014 catalogs!

Is Adobe responding/acting on these complaints?

mday36

[samj747]

LR 5 was a gem to use... It never crashed and seemed to work perfectly.  Now that I have upgraded to LR6CC there have been this recurring problem that after opening up LR6CC it then crashed within a minute or two.  I have been trying to put a slideshow together for a meeting and have been very disappointed.....  Is this the kind of treatment i can expect for me money that I paid?

[GaryJAnderson]

I really feel sorry for anyone using 6.1.1 in a commercial environment.  Must be a horror show.  I haven't used control-alt-delete this often in years. LR 5.7 runs silky smooth on my rig, but CC 6.1.1 I have given up on.  Just wanted to add this bit however:

I was trying to work with CC and had edited a couple dozen images over two days, then I opened LR 5.7 and no images in the folder. To remedy this under Library, Synchronize Folder....

This brought all my CC 6.1.1 edits into my stand alone LR 5.7.

[AndyLai]

My first Lightroom was CC. I am using an AMD graphic card on a 64-bit version of Windows 7 (AMD Radeon HD 6700 Series).

Originally Lightrrom CC doesn't support GPU acceleration with the old AMD graphic driver installed on my PC. So I has been using Lightrrom CC without GPU acceleration and it was fine.

Recently I updated the graphic driver to version 15.7.1 (Packaging Version 15.20.1062-150715a-187142C) and now I can enable the GPU acceleration. This is where Lightroom CC start to crash like crazy. Whenever I start the develop module or even sometime double clicking on and image Lightrrom CC will became not responding and I had to force close it. So I'm absolutely sure it was the GPU acceleration issue. Disable the GPU acceleration inside Lightroom CC did solve the issue. But I really wanted to use this feature as it's the main selling point of using Lightroom CC/LR6 for me.

So after digging around for awhile I found the solution which totally solve my Lightroom CC from crashing.

1. Start AMD Catalyst Control Center
2. Navigate to Gaming and click 3D Application Settings
3. Scroll down to Frame Rate Control
4. Switch Wait for Vertical Refresh to "Always on"
5. Switch OpenGL Triple Buffering to "On"
6. Then Apply

Now my Lightroom CC work like a charm with GPU acceleration enabled. Hope this may help other Lightrrom CC user.

Screenshot and details,

Lightroom version: CC 2015.1.1 [ 1032027 ]

License: Creative Cloud

Operating system: Windows 7 Home Premium Edition

Version: 6.1 [7601]

Application architecture: x64

System architecture: x64

Logical processor count: 2

Processor speed: 2.9 GHz

Built-in memory: 4095.1 MB

Real memory available to Lightroom: 4095.1 MB

Real memory used by Lightroom: 381.0 MB (9.3%)

Virtual memory used by Lightroom: 357.3 MB

Memory cache size: 0.0 MB

Maximum thread count used by Camera Raw: 2

Camera Raw SIMD optimization: SSE2

System DPI setting: 96 DPI

Desktop composition enabled: Yes

Displays: 1) 1920x1080

Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:

AMD Radeon HD 6700 Series

Check OpenGL support: Passed

Vendor: ATI Technologies Inc.

Version: 3.3.13399 Core Profile Context 15.200.1062.0

Renderer: AMD Radeon HD 6700 Series

LanguageVersion: 4.40

[6650037]

i had same problem xactly, this shit talking abut, solved it!! LOVE U MAN!! THAAAANKS!

[prs12342]

Thanks for the helpful and detailed suggestion. Unfortunately I have an AMD Radeon R7-260X. The controls you describe are not available for mygraphics card. Since LR6 worked for my system until recently, I would like to see Adobe fix the problem since the new "unresponsive" happens for a variety of graphics cards now but was ok previously.

[AndyLai]

It's the same Catalyst driver if your're using the same operating system as mine which is Windows 7. If you're using other operating system just refer to where's the option to configure the graphic card and it should be there. Just the way to navigate to the menu are difference. Good luck.

[prs12342]

I downloaded latest AMD Catalyst and latest driver for my GPU (AMD Radeon R7-260) and then went into LR6. LR6 was working with GPU off. So when I tried to turn it on LR crashed. For my GPU the only thing I can do now is keep it turned off until Adobe finds a fix. Even though there workarounds for some systems, Adobe has screwed up something. I will wait for a fix. I am sure your fix will help some. Thanks

[prs12342]

Andy,. I was able to make the change via AMD Catalyst Control Center after all. I was using standard view and the options you described were not present. Under advanced view they were and the fix seems to have worked. I hope someone from Adobe is following this discussion and forwarding your insight to the Lightroom developers. Adobe should not expect all Photographers to also be software and hardware engineers to get LR6 to work without crashing.

[AndyLai]

Good to know that you found those setting. Can't expect too much from Adobe because the topics on GPU acceleration involve multiple requirement. Operating system, Software, Hardware and their driver etc. Anyway this thread already on the top list when you search for Lightroom crash at Google. So I think other Lightroom users who face the same issue will be able to find this thread.

[mdiddyv]

That worked for me, thanks! Using graphic card again. Did a new import, rendered a bunch of previews. Working much faster now and no crashes so far. (knock on wood)

[sygnus21]

That fixe does seem to work. For how long, time will tell.

BTW are there any NVidia people here and what say you?  It's interesting that a lot of folks here are from the AMD camp. If that is the case, then this issue belongs squarely to AMD, and they need to fix their drivers. The other thought would be for Adobe to tell us what the "proper" requirements for GPU acceleration to be enabled should be, including settings. Yeah I know there's a list of supported and "unsupported" cards, but even those "supported cards may be capable of using the latest drivers.

Anyway the proposed fix seems to be working. Well see later when I have to process a few photos.

Until then.

[AndyLai]

I discover this temporary fix by testing with my own PC which equip with an AMD graphic card. I don't have other PC that have Nvidia graphic card for testing.

For those Lightroom CC/LR6 user that use Nvidia graphic card that are facing the same crashing / not responding issue please try changing both the setting by,

1. Launch the Nvidia Control Panel
2. Navigate to "3D Settings" then click "Manage 3D settings"
3. In the "Global Settings" tab change "Triple buffering" and "Vertical sync" both to "ON"
4. Then click "Apply"

Note, the screenshot was capture at an Internet Cafe that use Nvidia graphic which is running with Windows XP. Your setting may vary if you use Windows 7/8. Just try to search for both the same setting and do adjustment.