Skip to main content
R
Rainer5EC5
Participant
January 31, 2021
Answered

Lightroom 6 crashes at start

  • January 31, 2021
  • 4 replies
  • 11130 views

Dear community,

Good afternoon,

I've been using Lightroom 6 on my system for quite some time and now for several days it's been crashing every time I start it (right after the splash screen). I have reinstalled it, but didn't change anything.

Do you have any idea about how to continue?

 

Here is the key data on my PC:

Operating system: Win10 Home (64Bit)

Processor: Ryzor5 3600X

Graphics Card: Nvidia Geforce GTX 1660 Super

 

If you have any questions or suggestions, kindly let me know. I am very happy for any hint, that might fix the issue.

 

{Moved from Lightroom Cloud to Lightroom Classic Forum by Moderator} 

    This topic has been closed for replies.
    Correct answer johnrellis

    Adobe allowed its license of the third-party face-recognition module used in LR 6 to lapse in December, and now LR 6 often crashes during startup and later.  See this bug report for partial workarounds:

    https://feedback.photoshop.com/conversations/lightroom-classic/lightroom-classic-version-6-crashes-in-the-facial-recognition-module/5fd510567288d52d004c42d6

     

    Please add your constructive opinion to the bug report, and be sure to click Like and Follow at the bottom of the first post. That will make it a little more likely that Adobe will prioritize a fix, and you'll be notified when the bug's status changes.

     

    [Use the blue reply button under the first post to ensure replies sort properly.]

    4 replies

    A
    aprile10126350
    Participating Frequently
    January 7, 2023

    The link provided no longer works. Please update as I'm having this issue now with Lightroom 6 crashing at startup. 

      johnrellis
      johnrellis
      Legend
      January 7, 2023

      I've posted multiple links here. Are you referring to this:

      https://community.adobe.com/t5/lightroom-classic/lightroom-6-crashes-at-start/m-p/11800198#M222511

       

      That thread is in the old feedback forum, and apparently it wasn't copied here last year in the migration (many weren't). There may be similar threads here, but I can't find them right now on my phone.

      A
      aprile10126350
      Participating Frequently
      January 7, 2023

      I'm referring to the bug report linked within that link for the workaround. Thanks.

      J
      johnnym99538031
      Participant
      May 23, 2022

      Hey

      I have tried the above solutions but none of them have worked for me. It is still crashing every time I start it (right after the splash screen)

      johnrellis
      johnrellis
      Legend
      May 24, 2022

      If you've on Windows, you have may have a version earlier than 6.14 -- many people have reported the recently started crashing on startup.  Download and install 6.14 following these instructions:

      https://community.adobe.com/t5/lightroom-classic-discussions/update-lightroom-6-0-to-6-14/m-p/10819370#M170107

        J
        johnnym99538031
        Participant
        May 24, 2022

        Thank you John - it works :-). I used this link to download version 6.14. https://prodesigntools.com/adobe-cc-2015-updates-links-windows.html#lightroom

        johnrellis
        johnrellisCorrect answer
        Legend
        February 1, 2021

        Adobe allowed its license of the third-party face-recognition module used in LR 6 to lapse in December, and now LR 6 often crashes during startup and later.  See this bug report for partial workarounds:

        https://feedback.photoshop.com/conversations/lightroom-classic/lightroom-classic-version-6-crashes-in-the-facial-recognition-module/5fd510567288d52d004c42d6

         

        Please add your constructive opinion to the bug report, and be sure to click Like and Follow at the bottom of the first post. That will make it a little more likely that Adobe will prioritize a fix, and you'll be notified when the bug's status changes.

         

        [Use the blue reply button under the first post to ensure replies sort properly.]

        R
        Rainer5EC5Author
        Participant
        February 6, 2021

        Removing the face information folder C: \ Program Files \ Adobe \ Adobe Lightroom \ CIT solved the issue on my side.

          Carefree_uniqueness15A8
          Carefree_uniqueness15A8
          Participant
          June 16, 2022

          Thanks.  This worked for me unlike the rest of the suggestions on this page!

           

          Akash Sharma
          Akash Sharma
          Legend
          February 1, 2021

          Hi there,

           

          Sorry that Lightroom 6 on your Windows 10 computer crashes right after the start.

           

          If you can't launch Lightroom, or Lightroom crashes before you can clear the Use Graphics Processor check box, here's how to manually disable this preference:

          Navigate to one of the following:

          • (macOS) /Users/[username]/Library/Preferences/com.adobe.lightroomCC.plist
          • (Windows) C:\Users\[user name]\AppData\Roaming\Adobe\Lightroom CC\Preferences\Lightroom CC Preferences.agprefs
          • Open the file Lightroom CC Preferences.agprefs (Windows) / com.adobe.lightroomCC.plist (macOS) in a text editor.
          • Change the line useAutoBahn = true to useAutoBahn = false.
          • Save and close the file Lightroom CC Preferences.agprefs (Windows) / com.adobe.lightroomCC.plist (macOS).

            Relaunch Lightroom.

           

          Let us know how it goes. 

           

          Thanks,

          Akash

          D
          default7xl3l7zwpnod
          Participant
          April 3, 2021

          Hello,

           

          i am using LR6 on my Mac (MacOs High Sierra 10.13.6). I have the same problem - LR6 crashes right after the splash screen since yesterday. It started to crash down after an update to high sierra, but still I was able to restart LR6 and no work has been damaged. But since yesterday I am not even able to start LR. I tried to follow navigations above - but I can´t find com.adobe.lightroomCC. plist on my mac. Is there any other solution i can try?

           

          Thanx for your reply

           

          Nadja

          johnrellis
          johnrellis
          Legend
          April 4, 2021

          Deleting preferences won't allow LR 6 to run correctly. See this previous post for why LR 6 won't run:

          https://community.adobe.com/t5/lightroom-classic/lightroom-6-crashes-at-start/m-p/11800198#M222511

          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices