Alexandru Mih24552267pi62

Participant

Answered

Lightroom 6 - serial number maximum allowed computers

Forum|Forum|3 years ago
May 22, 2022
1 reply
1512 views

When I open Lightroom 6 on PC (Win10) I get this message:

The serial number XXXXXX is already in use by the maximum allowed computers.

You need to deactivate another computer within 5 days to use this product.

First thing I went in my Adobe acount to see what other devices are activated, thinking that maybe hardware changes in my PC counted as different computers. But no, I have no activated devices - zero.

Please help me, I am stuck!

Secondary question: Why do I have a countdown timer untill when I NEED to deactivate another computer? What happens after that?

[moved to Lightroom Classic community - Mod.]

Windows

This topic has been closed for replies.

Correct answer Rob_Cullen

You can now only RESET ACTIVATIONS by sending a Private message to Carissa Massongill (Adobe Staff Member). See this link for a Correct Answer-

Activation or Deactivation versions of Lightroom

And download while you still can!

https://helpx.adobe.com/lightroom-classic/help/lightroom-6-end-of-support.html

Community Expert

Correct answer

Community Expert

You can now only RESET ACTIVATIONS by sending a Private message to Carissa Massongill (Adobe Staff Member). See this link for a Correct Answer-

Activation or Deactivation versions of Lightroom

And download while you still can!

https://helpx.adobe.com/lightroom-classic/help/lightroom-6-end-of-support.html

Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .

shantanua19332455

Participating Frequently

I got a fishing attack by messaging Cariss Massongill

Community Expert

Community Expert

That link to suggest messaging Carissa was in May 2022.! (I would not expect phishing if I clicked on a legitimate @4326092 to send a message,)

However, WIth recent changes (1/1/2024 IIRC) no Adobe staff can reset activations. The Activation Server is not available to anyone, including staff.

If you have reached your maximum of two activations, you can only activate a third instance by De-activating the others (one or two) from a working version of Lr6.

IMO Lightroom v6 (Perpetual) is 'Dead'. There are so many 'brick walls' when trying to get v6 working.

The Photography Plan 20GB subscription is now the only way forward. @ BUY PHOTOGRAPHY PLANS

I have never regretted getting the whole package (LrC, Ps, LrD, LrM, etc, with all upgrades) for the cost of a large Hamburger once a month.

Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .