Known Participant

Question

Lightroom 7.2 is a spinning wheel fest on my Mac Pro (2013) with every mouse movement.

Forum|Forum|8 years ago
February 14, 2018
8 replies
6146 views

System Info:

Model Name: Mac Pro

Processor Name: 6-Core Intel Xeon E5

Processor Speed: 3.5 GHz

Number of Processors: 1

Total Number of Cores: 6

Graphics: AMD FirePro D700x2 6GBx2

Displays:

BenQ SW320:

Resolution: 3840 x 2160 @ 60 Hz

Framebuffer Depth: 30-Bit Color (ARGB2101010)

Main Display: Yes

Mirror: Off

Online: Yes

Rotation: Supported

Automatically Adjust Brightness: No

Connection Type: DisplayPort

PA246:

Resolution: 1920 x 1200 @ 60 Hz

Framebuffer Depth: 30-Bit Color (ARGB2101010)

Mirror: Off

Online: Yes

Rotation: Supported

Automatically Adjust Brightness: No

Lightroom 7.1 System Info (reinstated since I had no luck with 7.2)

Lightroom Classic version: 7.1 [ 1148620 ]

License: Creative Cloud

Language setting: en-US

Operating system: Mac OS 10

Version: 10.13.3 [17D47]

Application architecture: x64

Logical processor count: 12

Processor speed: 3.5 GHz

Built-in memory: 32,768.0 MB

Real memory available to Lightroom: 32,768.0 MB

Real memory used by Lightroom: 2,031.3 MB (6.1%)

Virtual memory used by Lightroom: 6,772.4 MB

Memory cache size: 229.8MB

Maximum thread count used by Camera Raw: 5

Camera Raw SIMD optimization: SSE2,AVX

Camera Raw virtual memory: 947MB / 16383MB (5%)

Camera Raw real memory: 953MB / 32768MB (2%)

Displays: 1) 3840x2160, 2) 1920x1200

Graphics Processor Info:

Metal: AMD Radeon HD - FirePro D700

After upgrading to LR 7.2, all of the folders in my catalog panel were grayed out. When I clicked on a folder, it showed zero photos. I uninstalled and reinstalled LR 7.2 twice. First time saving preferences and second time not saving preferences. On second install I pointed to my catalog on an external drive (my normal setup) and selected test integrity of catalog...assuming there might have been an issue with the catalog that bringing LR 7.2 to a crawl. Test ran maybe an hour and then completed loading LR 7.2. Although this time the folders were "normal", EVERY move of the mouse resulted in a spinning wheel. It literally took almost 7 minutes to get to the "Quit" button.

I've reinstalled LR 7.1. It's takes maybe 10 seconds from the time I click the icon till everything loads up and is ready for usage. I was looking forward to testing out the improved performance for importing and exporting files from my Canon 1Dx Mark II. My Lightroom workflow is to download files into a working directory and a backup directory on a backup drive. I make a few adjustments and then export files out to system drive as jpegs to be later uploaded for client review. Importing is rather fast (IIMO) while converting to jpg and exporting takes a longer amount of time.

I have looked through the other discussion and have not seen anyone reporting LR 7.2 issues similar to mine. I can't speak on performance improvements since I literally can not run LR 7.2. LR 7.1 is/has been working fine for me. If LR 7.2 can/will improve my performance, I'd love to experience it.

Are there any recommendations/requirements for updating/installing LR 7.2 that I have missed. Never been an issue before.

Thanks.

Model Name: Mac

This topic has been closed for replies.

cameronrad

Inspiring

My issue was resolved by reformatting. Sorry for not updating. It had nothing to do with Adobe. More to do with Apple.

When I had performed the upgrade to High Sierra it had formatted my SSD incorrectly, partitioning my boot volume incorrectly.

deannah41064757

Participant

Yes i think after upgrading to High Sierra, my whole computer has been acting up. I'm too afraid to reformat though, i am not very technical at that and don't you have to erase your drive to do that?

deannah41064757

Participant

Hi, i searched my issue and found this thread! oh my! so much info I can't figure out what worked, if anything? I am having the same issue... have a iMac (late 2012) with plenty of hard drive space and 8gb RAM and every third click I make in Lightroom I get the spinning rainbow wheel. I can't figure out how to fix this and I have tons of sessions to edit and can't do so in a timely manner. Did anyone find a good solution, or at least helpful? I am still running 7.1, haven't upgraded to 7.2... not sure if I should.

AxelMatt

Community Expert

You should install the latest update of Lightroom (it's actual version 7.4) and check if this solve your issue.

You can also try to deactivate the GPU support. This also solved a lot of problems.

Adobe Lightroom GPU Troubleshooting and FAQ

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI

cameronrad

Inspiring

Just wanna chime in, also having issues on Mac Pro. Posted about it here:

Lightroom Classic CC 7.2 | High Sierra | Mac Pro 6,1 - Suddenly unable to import. Extremely Slow performance. Unusable. …

Hi Adobe Team,
Been using Adobe products for almost 20 years now and don't normally have issues but am at a bit of a loss here.
Recently (last week or so), after either High Sierra or LR update, my LR has become unusable.
Importing fails. It's takes an extremely long time for the image selection window to even preview images. As well as the import process itself freezing the app. No photos/file actually import.
Library view renders images with artifacts and takes an extremely long time to load new previews.
Develop tab takes an extremely long time to autosync adjustments and render. It took 5 hours to autosync 52 images adjustments.
Exporting/Publishing images freezes or takes and extremely long time as well.
Steps taken to try and fix:
Reset Preferences
Disabled GPU
Disabled all background processes such as Sync/Face/Address
Added Prefer OpenGL config file
Reinstalled Lightroom
Reverted to previous version (7.1)
Repaired disk permissions
Made a new catalog
Unfortunately none seem to work. Would really really love some help resolving this issue. Thank you!!
System Info:
Lightroom Classic version: 7.2 [ 1156743 ]
License: Creative Cloud
Language setting: en-US
Operating system: Mac OS 10
Version: 10.13.3 [17D102]
Application architecture: x64
Logical processor count: 16
Processor speed: 3.0 GHz
Built-in memory: 65,536.0 MB
Real memory available to Lightroom: 65,536.0 MB
Real memory used by Lightroom: 545.2 MB (0.8%)
Virtual memory used by Lightroom: 5,632.2 MB
Memory cache size: 0.0MB
Internal Camera Raw revision: 894
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX
Camera Raw virtual memory: 0MB / 32767MB (0%)
Camera Raw real memory: 0MB / 65536MB (0%)
Displays: 1) 2560x1440
Graphics Processor Info:
Metal: AMD Radeon HD - FirePro D700
Application folder: /Applications/Adobe Lightroom Classic CC
Library Path: /Volumes/G-SPEED Shuttle XL TB3/Lightroom Catalog/2015/2015-2.lrcat
Settings Folder: /Users/cameronrad/Library/Application Support/Adobe/Lightroom
Installed Plugins:
1) AdobeStock
2) Aperture/iPhoto Importer Plug-in
3) Canon Tether Plugin
4) Facebook
5) Flickr
6) Nikon Tether Plugin
7) Pixieset
Config.lua flags: None
AudioDeviceIOBlockSize: 512
AudioDeviceName: USB AUDIO DAC
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: Uninitialized
CoreImage: true
GL_ACCUM_ALPHA_BITS: 0
GL_ACCUM_BLUE_BITS: 0
GL_ACCUM_GREEN_BITS: 0
GL_ACCUM_RED_BITS: 0
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: AMD Radeon HD - FirePro D700 OpenGL Engine
GL_SHADING_LANGUAGE_VERSION: 1.20
GL_STENCIL_BITS: 8
GL_VENDOR: ATI Technologies Inc.
GL_VERSION: 2.1 ATI-1.60.26
OGLEnabled: true
GL_EXTENSIONS: GL_ARB_color_buffer_float GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_instanced_arrays GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_provoking_vertex GL_ARB_seamless_cube_map GL_ARB_shader_objects GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shadow GL_ARB_shadow_ambient GL_ARB_sync GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_mirrored_repeat GL_ARB_texture_non_power_of_two GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_transpose_matrix GL_ARB_vertex_array_bgra GL_ARB_vertex_blend GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_window_pos GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture_array GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_rectangle GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array_bgra GL_APPLE_aux_depth_stencil GL_APPLE_client_storage GL_APPLE_element_array GL_APPLE_fence GL_APPLE_float_pixels GL_APPLE_flush_buffer_range GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_packed_pixels GL_APPLE_pixel_buffer GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_specular_vector GL_APPLE_texture_range GL_APPLE_transform_hint GL_APPLE_vertex_array_object GL_APPLE_vertex_array_range GL_APPLE_vertex_point_size GL_APPLE_vertex_program_evaluators GL_APPLE_ycbcr_422 GL_ATI_blend_equation_separate GL_ATI_blend_weighted_minmax GL_ATI_separate_stencil GL_ATI_texture_compression_3dc GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_IBM_rasterpos_clip GL_NV_blend_square GL_NV_conditional_render GL_NV_depth_clamp GL_NV_fog_distance GL_NV_light_max_exponent GL_NV_texgen_reflection GL_NV_texture_barrier GL_SGI_color_matrix GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod

Matulaitis

Inspiring

Rolled back my Windows version from 7.2 to 7.1 and now it works again. Essentially non-functional on 7.2, huge delays in iterating folder tree, showing thumbnails (even of a folder with only 4 images in it).

magicgenie

Known Participant

Can anyone advise how to roll back to 7.1 pls? (I'm on Mac)

PPhotography808Author

Known Participant

On the right of the button where you clicked Upgrade in the Adobe Creative Cloud app, is a small down ("v") arrow. Click there. It will give you the option to uninstall 7.2. Above uninstall is "Other Versions". There you will find a selection of previous versions of LR. If you're happy with your "preferences" from 7.1 before upgrade, choose "Keep Preferences" when you uninstall 7.2.

I'm on a Mac Pro. Check out my last post in this thread. FINALLY got LR 7.2 up and running but it's a process.

Good luck.

stefaniew11656459

Participant

I've had nothing but issues since upgrading yesterday. I've had to force quit four times in the five hours I've TRIED to work, but gotten nothing done except for frustration. I took me 20ish minutes to export one photo (one 3MB file). When I tried to export the same photo again, it took 8 minutes for the overwrite pop-up message to appear. The Develop module is completely unusable.

axmelissarios1

Legend

Hey PPhotography808, VSV, SA-photo,

I know a couple of you have already rolled back but we'll need the System Info from 7.2 to try and narrow down what could be causing this particular issue for all three of you. Once you get System Info here, I'll pass this over to members of the team.

Thanks,

Melissa

Melissa Rios, Product Manager, Community Experiences & Platforms | Adobe

VSV

Participating Frequently

Melissa...Some success with slow & or unresponsive LR ver. 7.2 / 7.1 after various iterations and settings changes. I have not posted a response or update because I was finally able to use my processing software for the first time in weeks (actually months). I have been catching up with my backlog of work. The things I finally tried are as follows (I did so many things that I really don't know what the real fix was or if it was a combination of things). I don't enjoy troubleshooting programs in order to get them to function again so updating this post is a low priority to me. As a note: MS windows is apparently doing a major update to its OS in small modules so in the background at random an inconvenient times it will load updates in the background. Pretty rude of them but asking them to change is beating your head against the wall.

CHANGES MADE A WEEK AGO.....performance is much better (unless I do local adjustments) although still poor compared to LR 6 which I had no problems with.

One other NOTE I have never had the Graphics Processor checked for any version of LR so please don't tell me to uncheck it anymore it is a bogus suggestion.

FIRST: I
did a clean install of the latest Intel graphics driver using an online utility which removes traces of previous drivers (note: the driver is not
supported by the computer manufacture because they supply an Intel GPU driver presumably modified and proprietary to HP.

SECOND: In response to some other advice I had rolled back the IDE ATA/ATAPI controllers driver to a standard...that did nothing and made no sense to change but I was grasping at straws. I put it back where it was.

THIRD: Increased the Camera RAW cache setting from 30GB to 50GB (it never made sense to me to ever have it at 25-30GB anyway but numerous articles published on optimization and improving performance of LR have instructed people to do it for years....and it did seem to help when I changed the default to 25GB years ago.

FOURTH: Deleted all 1:1 previews and put the setting to delete 1:1 previews weekly. This is a real hassle because now I have to build them all the time. Now I only load less than a half a dozen (or less) files into the filmstrip at a time to process (which seems to really help). This is a real hassle.

FIFTH: Turned off splash screen on startup...really don't want to see it anyway. Load time is still obnoxiously long.

SIXTH: Unchecked "embed original RAW file" in file handling tab & changed the JPEG preview to medium (I don't load JPEG's for editing at all so this makes no sense either)

SEVENTH: In Catalog settings under file handling tab downgraded "preview quality" to MEDIUM and discard 1:1 weekly.

EIGHTH: This one I hate and it is a real pain in the you know what.....In the Catalog settings under Metadata I unchecked "Automatically write changes to XMP file" this one kind of makes sense because it should limit the CPU usage during development one would think.

NINTH: Optimized catalog....I do this on every exit anyway as well as back up the catalog then closed LR (which again optimized and backed up catalog)

TENTH: Ran MS a disk clean (which I do regularly anyway).....Ran CCleaner (which I do regularly anyway).....Defragged drive (which it said was unnecessary because fragmentation was minimal) but I did it anyway waste lots of time.

ELEVENTH: Went to Task Manager and killed MY virus SW Webroot in lieu of McAfee (because I can't figure out how to kill Mcafee if I could I would have "killed" it instead. McAfee is a memory hog and really has not provided any protection that I can tell. The only one that really seems to catch crap is Windows Defender....I doubt seriously if Mcafee will be renewed it eats 30% of my RAM as a default. I also kill any and every process running that is unnecessary every time I start LR.

CONCLUSION As long as I stay away from local adjustments (or really minimize them) I am able to edit my files with limited frustration. If I do have a little to many local adjustments the system just goes into spinning wheel mode and the screen will blink half black then back and it just sits there doing nothing. Don't even try to use the Defringe tool it will just go into perpetual "NOT RESPONDING" MODE.

The Check OpenGL support: Failed is still a fact in systems info.

What all this is telling me is this is RAM & GPU issue with the interaction with LR. Although Adobe claims minimum is 4GB (and I have 8GB) I guess I need a gazillion GB to get LR to work because people with 12GB as recommended are also complaining.

dj_paige

Legend

Memory is not the issue when you have slowness doing local adjustments. It is a combination of CPU, GPU and screen size and image size and the non-destructive nature of Lightroom that makes local adjustments slow. Adding more memory will not help, nor will any of the other things you tried. You can turn on the automatic writing to XMP, it has no impact here.

If local adjustments have slowed down, you need to turn off the GPU acceleration in LR. If that doesn't help enough ...

You need either more computer horsepower (faster CPU), or you can try reducing the size of your monitor by setting it to use fewer pixels, or you can try doing the local adjustments with smart previews. If you are using lens corrections and transforms, turn these off, then do your local adjustments, then turn on the lens corrections and transforms. Or do local adjustments in Photoshop or Photoshop Elements and then your speed will not be a problem.

VSV

Participating Frequently

This is my point exactly. The first, and generally only, solution to the problem is to turn off the GPU acceleration. This still does not work. It makes the develop module slower and then eventually the same scenario that happens with the GPU disabled happens. If you continue to edit then you are forced to kill the program using Task Manager and some of the edits you are working on are trashed. I disagree that version 7.1 is working like a champ. I was looking forward to this update because 7.1 was all but useless. After less than 5 minutes of editing I was forced to trouble shoot the issue to no avail. This seems to have been the case since the update in December. I really thought Adobe was going to address this issue in the new update. That was not the case what they did was make changes that was to help "super users" with large RAM. Which apparently did not work either. I'm tired of trouble shooting Lightroom. I've spent hundreds of dollars and countless hours reading & educating myself on the problem and have gotten nowhere. Then I see this post. The problem is not unique to Windows users. The same symptoms occur on Mac's too. The problem needs to be addressed and fixed. There is an abundant amount of information including full system information sent in by hundreds of people that Adobe can refer too to solve this problem.

I am a photographer not Adobe's IT program analyst. I want to quickly and efficiently edit my photos and move on. I'm not. I'm typing in this column not asking from help from the community but asking Adobe to read the information and requirements out there and solve them. Adding great grand things does nothing to help me when the system crashes every single time I use it in less than minutes. It has been doing this for to long and with every new update it seems to get worse. Stop with the work arounds. I do think it is a GPU problem but it is a program to GPU interface problem. !

AxelMatt

Community Expert

Have you tried to deactivate the GPU support?

Adobe Lightroom GPU Troubleshooting and FAQ

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI

SA-photo

Participating Frequently

I have the same issues. on new macbookpro and on imac 2013.

spinning wheel, greyed out folders. moving files from folder to another very very slow.

It took hours to optimize the catalog...but that was not the issue.

I had to reinstall version 7.1 and everything works again.

System info on Imac with 7.1 lightroom:

Lightroom Classic version: 7.1 [ 1148620 ]

License: Creative Cloud

Language setting: en

Operating system: Mac OS 10

Version: 10.13.3 [17D47]

Application architecture: x64

Logical processor count: 8

Processor speed: 3,5 GHz

Built-in memory: 16.384,0 MB

Real memory available to Lightroom: 16.384,0 MB

Real memory used by Lightroom: 2.581,4 MB (15,7%)

Virtual memory used by Lightroom: 8.063,7 MB

Memory cache size: 377,0MB

Maximum thread count used by Camera Raw: 5

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 1333MB / 8191MB (16%)

Camera Raw real memory: 1393MB / 16384MB (8%)

Displays: 1) 2560x1440

Graphics Processor Info:

Metal: NVIDIA GeForce GTX 780M

Application folder: /Applications/Adobe Lightroom Classic CC

Library Path: /Volumes/Samsung_T5/Working.lrcat

Settings Folder: /Users/simone/Library/Application Support/Adobe/Lightroom

Installed Plugins:

1) 500px

2) AdobeStock

3) Aperture/iPhoto Importer Plug-in

4) Canon Tether Plugin

5) DNA ILCE-7 Tether Plugin for Lightroom 6

6) Facebook

7) Flickr

8) HDR Efex Pro 2

9) Imagenomic Portraiture

10) Intensify CK

11) LR/Instagram

12) LRT Export 4

13) Luminar 2018

14) Macphun Creative Kit

15) NextGEN Gallery

16) Nikon Tether Plugin

17) ON1 Resize 10

18) Photo list importer

19) Pixieset

20) WP/LR Sync

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