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M
michaelhe100
Participant
April 27, 2018
Question

Lightroom cannot apply preset after 7.3.1 update

  • April 27, 2018
  • 2 replies
  • 1651 views

After this update, whenever I click on a preset, the picture in edit remains the same, even though the preview window near the top left changes according to the preset. Further more, I can't adjust saturation, vibrance, and specific color saturations, the adjustment bar is black and disabled. Last thing, I cannot synchronise settings for the photos neither. What is going on??

This topic has been closed for replies.

2 replies

M
michaelhe100Author
Participant
April 27, 2018

Yes I did.

Now I have a new problem. I tried reinstalling Lightroom, but the account is not recognised as having the full version and I'm only presented with an option of downloading a trial version. What is going on?

Rob_Cullen
Community Expert
Rob_CullenCommunity Expert
Community Expert
April 27, 2018

Do you have a subscription to the Creative Cloud?

Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .
Rob_Cullen
Community Expert
Rob_CullenCommunity Expert
Community Expert
April 28, 2018

I have an account and I bought Lightroom 6 full version from retail.


michaelhe100  wrote

I have an account and I bought Lightroom 6 full version from retail.

Then I am sorry, but you are not entitled to be using Lightroom Classic.

You can only install and run version 6.14 with your (perpetual) license.

Lightroom Classic is only available by subscription (monthly/annually) to the Creative Cloud Photography Plans.

Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .
Akash Sharma
Akash Sharma
Legend
April 27, 2018

Hi michaelhe100,

Sorry that you're facing multiple issues with Lightroom Classic 7.3.1 version,

Could you please backup your Lightroom catalog as mentioned in this help article How to back up catalogs in Lightroom Classic CC and then restore the app preferences to default? Refer How to set Lightroom Classic CC preferences

Let us know if that helps.

Regards,

Akash

M
michaelhe100Author
Participant
April 27, 2018

Sorry Akash,

That unfortunately didn't help. The catalog was successfully backup, however the problems remained.

Akash Sharma
Akash Sharma
Legend
April 27, 2018

Did you also restored the app preferences as mentioned in the article I linked?

~Akash

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