Known Participant

Question

Lightroom cannot open cr3 or even jpg.

Forum|Forum|3 years ago
December 26, 2022
3 replies
754 views

Hi, I cannot open cr3 files, and not even jpg, files in Lightroom. Worked fine a couple of weeks ago. Hoping it would help, I just updated Lightroom, to v 12.1, and I checked my Wondows 10 version, which is 22H2. Please, can you help, what should I do? Thanks! / Mats T, Uppsala, Sweden

Windows

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GoldingD

Legend

So, next inquiry is what GPU do you have and what driver. Best obtained from 'help/system info/

Interested in this part:

Graphics Processor Info: 
DirectX: NVIDIA GeForce GTX 1070 Ti (31.0.15.1748)
Init State: GPU for Export supported by default
User Preference: Auto

F. McLion

Community Expert

We need to know the camera source of the CR3 files.

Please describe in more details what happens, or what not. Do you get an error message? What means can not open?

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M

Mats27708602518kAuthor

Known Participant

Thanks for responding! I have a Canon G5X. I Imported the raw files (cr3) to Lightroom. In Library view I see all files OK, but when going to Develop view (not sure that is the correct English term, I have Swedish as language), it shows images where there are just a lot of lines all over. No error messages. Thanks! / Mats

F. McLion

Community Expert

... also, I tried to check some jpg files I imported earlier. They look the same way in Develop view/mode. So, it does not have to do with the file format. / Mats

Please try if it helps to deactivate the GPU support in preferences.

If yes, please update the GPU driver.

--- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---

M

Mats27708602518kAuthor

Known Participant

... additional info: Lightroom shows thumbnails OK in Library view, but the files (cr3 and jpg) do not show correctly in Develop view. / Mats T

dj_paige

Legend

Do not show correctly? What is wrong with them? If possible, show us a screen capture. Use the "Insert Photos" icon to include your screen capture in your reply. Do not attach files.

M

Mats27708602518kAuthor

Known Participant

Hi, here is a screen capture.

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