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Lightroom catalog in dropbox cache and will not reconnect with photos

New Here ,
Feb 12, 2025 Feb 12, 2025

My entire lightroom catalog is in a folder called dropbox cache and I cannot reconnect it to my photos which are on an external hard drive.  I have tried many fixes but nothing seems to work.  The folders in dropbox cache all have question marks and when I try to connect the missing folder to my hard drive - nothing happens.  The only thing that works is reconnecting individual photos manually.  I have over 100,000 photos and this would take forever.

 

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LEGEND ,
Feb 12, 2025 Feb 12, 2025

My entire lightroom catalog is in a folder called dropbox cache 

 

LrC Catalog in any folder synched with the cloud (DropBox, OneDrive, etc.) is a bad idea. It is a disaster waiting to happen.

 

and I cannot reconnect it to my photos which are on an external hard drive.  I have tried many fixes but nothing seems to work

 

Tell us what you tried, in detail. Tell us what happened, in detail. If there was an error message, please quote the complete exact unedited error message. And get your catalog out of any folder related to DropBox or other cloud services.

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New Here ,
Feb 12, 2025 Feb 12, 2025
I can't get it out of the Dropbox cache. I tried but I cannot see it in windows explorer.

The issue started during a trip where I used 2 1tb hard drives instead of my large 4tb drive with all my photos. At some point my 4tb catalog disappeared. When I reconnected the 4 to drive after getting back home it would no longer link to the catalog.

I synchronized but it created a duplicate of all photos which I eventually erased. The entire catalog is in proper order in the Dropbox cache but it will not link to hard drive.

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LEGEND ,
Feb 12, 2025 Feb 12, 2025

I can't get it out of the Dropbox cache. I tried but I cannot see it in windows explorer.

 

In Windows Explorer, you have to turn on the option to show hidden files.

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Community Expert ,
Feb 12, 2025 Feb 12, 2025

The .dropbox.cache folder is probably hidden. Turn on Show hidden items in the File Explorer, and it should display.

While it is possible to have the catalog in a Dropbox folder (requires  a lot of caution and following some rules strictly), the cache folder is not the place to keep it. This folder is used internally by Dropbox, and should not be used for anything else.

I have a folder on Dropbox named Lightroom where I keep the catalog folder.

To avoid catalog corruption and other problems, the following rules must be followed strictly.

  • Before turning the computer off, make sure LrC is closed, and wait for Dropox to finish syncing.
    Do NOT turn the computer off before Dropbox has finished syncing.
  • After turning the computer on, Dropbox has to finish syncing before you launch LrC.
    Do NOT launch LrC before Dropbox has finished syncing.
  • In Dropbox preferences > Sync, Save hard drive space automatically must be turned off.
    Default sync state for new files must be set to Available offline.
  • The path to Dropbox must be the same on all computers that you use.
    If it is D:\Dropbox on your main computer, it must be the same on your other computers.

 

image.png

 

quote
When I reconnected the 4 to drive after getting back home it would no longer link to the catalog.
By @philr51159246

 

When you connect an external drive, Windows will assign the first available letter in the alphabet, which may not be the same letter the drive had the last time it was connected.

For instance, it the drive letter was previously D, and Windows assigned E, LrC will not be able find neither the catalog nor the images. (if they are on the same drive)

It is possible to change the drive letter back to what it was, if the letter is available, or assign a letter at the end of the alphabet, which is not likely to get changed. However, this could create issues for Dropbox if its path points to a different drive.

 

Please give us some details about your workflow.

Do you have one or several computers that you use with Dropbox?

Is the catalog as well as the images on Dropbox?

And are the catalog and images on an external drive that you move between computers?

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LEGEND ,
Feb 12, 2025 Feb 12, 2025
quote

 

I have a folder on Dropbox named Lightroom where I keep the catalog folder.

To avoid catalog corruption and other problems, the following rules must be followed strictly.

  • Before turning the computer off, make sure LrC is closed, and wait for Dropox to finish syncing.
    Do NOT turn the computer off before Dropbox has finished syncing.
  • After turning the computer on, Dropbox has to finish syncing before you launch LrC.
    Do NOT launch LrC before Dropbox has finished syncing.
  • In Dropbox preferences > Sync, Save hard drive space automatically must be turned off.
    Default sync state for new files must be set to Available offline.

 


By @Per Berntsen

 

Adding my own personal step to the above: do not make any mistakes when following this procedure — not even one — or you will wind up with a corrupted file. Or, just don't use DropBox, that's a lot safer since everyone makes mistakes sometimes.

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New Here ,
Feb 12, 2025 Feb 12, 2025

Thanks for all this.  Before I do any of this, just a few comments

I never voluntarily put anything in the dropbox cache...it just happened and I have no idea how.

I never use Dropbox to manage anything related to lightroom.

When I am in lightroom I can see that my catalog is in C/dropbox/dropbox cache and when I click the folders I can see the thumbnails

When I go into Dropbox in windows explorer or even into dropbox online - I cannot see anything related to lightroom or a catalog

In windows explorer I allowed hidden files to be seen but I still cant see the catalog in the dropbox cache folder

I can see that my full lightroom catalog

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New Here ,
Feb 12, 2025 Feb 12, 2025

...sorry that last sentence should not be there in the post above

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New Here ,
Feb 12, 2025 Feb 12, 2025

Also - I only have one computer

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Community Expert ,
Feb 12, 2025 Feb 12, 2025

If you click the Show button in the Catalog settings dialog (Edit > Catalog settings), a File Explorer window will open and show you the location of the catalog. What does it tell you?

 

LR-catalog-settings.png

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Community Expert ,
Feb 12, 2025 Feb 12, 2025
quote

I never use Dropbox to manage anything related to lightroom.

By @philr51159246

 

If you never intended to include the Lightroom Classic catalog folder in Dropbox, but it’s in there, check the Dropbox settings to see if you enabled any of the Dropbox backup features. If you did, check which folders are set up in the Dropbox backup list, and either make sure the the Lightroom Classic catalog folder is not contained in those folders, or manually exclude the Lightroom Classic catalog folder from Dropbox backups.

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New Here ,
Feb 12, 2025 Feb 12, 2025
LATEST

OK the weirdest thing happened a few hours ago.  When I started lightroom my catalog was all connected to the hard drive!!!  I did not do the procedures you suggested but for some reason its now all reconnected.  I appreciate all the feddback.

 

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