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iaink25304566
iaink25304566
Participant
July 5, 2018
Question

Lightroom CC 7.4 freezes when importing photos

  • July 5, 2018
  • 2 replies
  • 2607 views

I am using Lightroom CC ver. 7.4 (but I've had this problem with the past few previous versions as well). When I try and import photos - doesn't matter if from a memory card or from a folder on my hard disk - Lightroom often freezes and have to restart it. Usually after several goes it will work but it is very frustrating. I've tried uninstalling and re -installing but that makes no difference. My operating system is Windows 10 and my video card is an NVIDIA GeForce GTX 750. My system has 16.0GB RAM.

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2 replies

TDean70
TDean70
Participating Frequently
September 11, 2018

I am having a similar issue. Lightroom stops working when I selected import using the FOLDER on the NAVIGATION PANEL.

Detailed steps I was using (in which LR stopped working):

From NAVIGATION PANEL

Going down the panel to the FOLDER submenu

Selecting (with mouse) the down arrow to the RIGHT of FOLDER

I select to "Add Folder" in the menu that pops up. (Note: I tried all three of the options under Add Folder and none improved the situation).

Windows Explorer pops up.

I navigate to the folder on my external drive I wish to import images from.

Select the folder to import from.

LR Import window pops up.

Lightroom freezes when it is "calling" for the RAW images from this folder. The circle under the folder name doesn't spin. When I click on LR, Windows gives me a "ADOBE PHOTOSHOP LIGHTROOM CLASSIC IS NOT RESPONDING" message. I select close LR and restart it.  Clicking WAIT FOR PROGRAM TO RESPOND, doesn't do anything.  Also Multiple restarts do not solve the problem.

This has been my method of adding images to a collection for over a year.  It would appear a recent LR updated caused this method to no longer work properly. An interesting fact LR will not hang on another folder. The RAW images in that folder will load using this method.

WORK AROUND:

Use menu bar on top

Go to FILE on the top left hand menu from the Windows menu bar.

go down to IMPORT FILES AND VIDEOS and select.

Brings up IMPORT window and functions

Selected the same source folder (Note: this is the same folder mentioned from NAVIAGATION PANEL method above).

Images load from the source folder and LR blacks out the RAW files already in the collection.

For both methods the folder that has the RAW files is located on a WD Passport external drive (4TB).

Interesting that one way works and the other doesn't.  I'd prefer to add to a collection using the NAVIGATION panel method.

I am using Windows 10 as an OS.  I can give other particulars if needed.

Travis

AxelMatt
Community Expert
AxelMattCommunity Expert
Community Expert
September 11, 2018

Do you have installed the latest update of Lightroom (version 7.5)?

If not, then install the update and try again.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
TDean70
TDean70
Participating Frequently
September 11, 2018

I use Adobe cloud service. I have the latest update that's been pushed out. This issue/problem started after the last Adobe update was pushed out and didn't exist prior.

    Sahil.Chawla
    Adobe Employee
    Sahil.Chawla
    Adobe Employee
    July 11, 2018

    Hi Iank,

    We're sorry to hear about Lightroom freezing on import, could you please try deselecting "Use Graphics Processor" located in Lightroom's Preferences > Performance, then relaunch Lightroom and let us know if it helps?

    You may also try creating a test catalog and import a few images into it and see if it freezes or not.

    Regards,
    Sahil

    O
    Oneleve
    Participating Frequently
    July 12, 2018

    Hi

    Neither of those has helped.  When I attempt to import a new card, it shows on the source menu but none of the pictures are viewable in the import window and then the system freezes/ has a go slow.

    Help, I now have a stack of images to edit.

    Kind regards

    Rob

    Sahil.Chawla
    Adobe Employee
    Sahil.Chawla
    Adobe Employee
    July 12, 2018

    Thanks for the information Rob, could you please try creating a new user account with admin rights and test Lightroom on that account, then let us know if it helps?

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