Lightroom CC ARC won't update

Question

We are unable to get LR CC 2015 to read files from our Canon 1DX Mark II.  All updates have been installed but About says that Camera Raw is 9.0.  I have downloaded and manually installed more current versions, including 9.10.1 but LR still says 9.0 and I am unable to get it to work.  We have two computers in here that are having the same issue and we can't figure out what is going on.  Not having actual support for a product that we spend a lot of money on isn't helpful!  It's baloney that there isn't someone you can call to get actual help!!!!

JP Hess · Accepted Answer

So my Creative Cloud in the toolbar of my computer says it's up to date so I tried to download the patch Lightroom 6.10.1, CC 2015.10.1 and Mobile Updates Are Available | Laura Shoe's Lightroom Training, Tutorials and Tip

This errors out with this-

When I go to the error log I get this message-

Lightroom CC (2015.10.1) / 6.10.1

Update is not applicable. Error Code: U44M2P28

This is exactly what I told you would happen. The fact that the version you are running indicates ACR 9.0 tells us that you are still running the initial installation of Lightroom cc 2015. This combination of failure to update and this error has happened to a number of people, and I don't know how to tell you fix it. I will pass it along and see if I can find someone who can help you. In the meantime, you can try to do a live chat to see if someone from Adobe can help you through the update process. I can tell you that the version of Lightroom installed on your computer is NOT up to date.

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JP Hess · Answer

First of all, you cannot update Lightroom with the camera raw plug-in. It won't work because the plug-in has no effect on Lightroom. You still are running the initial install of Lightroom CC. The current release is Lightroom CC 2015.10.1. Apparently there is something not right with your Creative Cloud application manager. I can give you the link where you can download the update installer. The only problem is that when you try to run it you're probably going to get a message that the update failed, and I don't know how to tell you to fix it. Hopefully someone else will have the answer to that one.

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The update is under "Adobe Photoshop Lightroom 6", the update is for both Lightroom 6 and Lightroom CC, and you only need the most recent update.

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