Skip to main content
andres87630092
andres87630092
Participant
March 19, 2018
Question

Lightroom CC Classic hangs on File Open Window

  • March 19, 2018
  • 1 reply
  • 1312 views

I have an annoying problem in Lightroom on Windows 10.

Every time I want to open a file and the File Open Window shows itself, Lightroom freezes and does not respond to anything, except a kill from the Task Manager. I have restarted Lightroom to see if the problem would go away, but it seems I am stuck with it.

That happens when I try to open a catalog, when I try to add an application with which to edit, choosing a directiry to which to export my photo. In general every time I get this File Open Window, Lightroom freezes and I will have to kill it.

Anyone with an idea on what to do?

    This topic has been closed for replies.

    1 reply

    Rob_Cullen
    Community Expert
    Rob_CullenCommunity Expert
    Community Expert
    March 20, 2018

    andres87630092  wrote

    Every time I want to open a file

    Lightroom does not "Open" files (only catalogs  .LRCAT).  What exactly are you trying to do?

    when I try to open a catalog

    So you have one catalog currently viewing, and you want to change to another- is that correct? Is that what you are trying to do, find the other catalog.LRCAT file in Explorer?

    when I try to add an application with which to edit

    And are you doing his in the External Editors/Preferences dialog?  Do you mean that you cannot search for the External editor in a File Explorer Window?

    choosing a directory to which to export my photo.

    So you are seeing the problem from the Export Dialog [Choose] also.

    It might suggest you have problems with your Windows system, or Lightroom is not interfacing with the operating system (File Explorer).

    Suggestions-  might be to reset your Preferences file, and also re-install (or update) Classic-7.2

    Reply with as much information as you can to help with a possible answer.

    Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .
    andres87630092
    andres87630092Author
    Participant
    March 20, 2018

    Hi WobertC,

    Your assumptions are correct. When I try to open a catalog, as well as when I try to select an external editor, Lightroom freezes as the Windows File Explorer shows up.

    I do also agree with your conclusion that Lightroom and the OS are not interfacing correctly, the symptoms surely point in that direction.

    Can you tell me how to reset my Preferences file? I will try that, before I will try a re-install.

    Rob_Cullen
    Community Expert
    Rob_CullenCommunity Expert
    Community Expert
    March 21, 2018

    A re-install did not solve the problem either. It made it unfortunately even worse, as before I had my default catalog opened. So I could edit and publish photos, but now I would need to open the catalog first and trying to select it brings up the File Open Window, which freezes Lightroom.

    Does anyone have a suggestion? As the product is totally useless at the moment.


    I had my default catalog opened. So I could edit and publish photos, but now I would need to open the catalog first and trying to select it brings up the File Open Window,

    I do not understand what you mean by this.

    Lightroom cannot run without a Catalog. When you start Lightroom it 'Opens' the default catalog, there is no "trying to select it" involved.

    Are you using several catalogs? And trying to swap from one to another?

    Can you show us some screen-clips to indicate the process you are following? And any error messages you are seeing?

    Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices