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garyp16677004
garyp16677004
Participating Frequently
June 21, 2020
Question

lightroom cc classic, import painfully slow to non exsistant, hangs, not responding, unusable.

  • June 21, 2020
  • 7 replies
  • 1409 views

Trying to import photos into lightroom classic has become unusable, i have tried all the fixes I have found on the internet to no resolve,

 

even upgraded my system to elliminate any potential limitations in gpu etc. my system now exceeds lightrooms requirement at great expense.

 

did it work no! still hanging on import and not responding,

what causes lighthroom to hang?

previously imported files in current library can be edited and exported fine.

 

this is an import only fault with lightroom cc classic and adobe bridge.. 

 

all HDD checked for errors and bad partitions

all Ram checked for errors (extended hammer testing on individual ram modules

pc specs 

700watt psu

amd ryzen 2700x 8 core processor

16gb corsair vengence 2400 ram

m.2 ssd 500gb running os 

2 x wd 1tb hdd 

amd rx 580 8gb gpu

 

the sytems runs faultlessly on everything apart from lightroom classic and adobe bridge,

photoshop does not seem to be affected.

 

tried different versions of lightroom cc classic 

reinstalled os and re installed adobe programs 

everything is updated new drivers 

 

 

 

    This topic has been closed for replies.

    7 replies

    DdeGannes
    Community Expert
    DdeGannesCommunity Expert
    Community Expert
    June 29, 2020

    Ok I am focusing on two issues, import and using the add option. Please post a screen capture of the import dialog so we can view all the options you have chosen.

    Also I am not on my desktop with LrC to be able to post a screen capture. The last option in the import dialog has to choose what to do on import? If it's not ”Do nothing” try selecting that option.

     

    Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.
    GoldingD
    GoldingD
    Legend
    June 29, 2020

     

     

     

    Graphics Processor Info:
DirectX: Radeon RX 580 Series (26.20.15029.27017)

     

     

    Probably not the solution, but...

    Check your GPU driver for updates, Might have wrong source, but looks like current driver is:

    Radeon Software Adrenalin 2020 Edition 20.5.1 Driver Version 20.10 (Windows Driver Store Version 27.20.1017.1011)

     

    GoldingD
    GoldingD
    Legend
    June 29, 2020

    Ok, catalog on boot drive, C drive, and sufficent free space remaining (looking for at least 20%)

     

    Inquiry, Hard drive Photos are being saved to?

     

     

    GoldingD
    GoldingD
    Legend
    June 29, 2020

    opps, my bad

    dj_paige
    dj_paige
    Legend
    June 29, 2020

    What does the graphics processor and its driver have to do with import?

    GoldingD
    GoldingD
    Legend
    June 29, 2020

    Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Past that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

     

     

     

     

     

     

    garyp16677004
    garyp16677004Author
    Participating Frequently
    June 29, 2020

    thank you for your reply.. here is the info requested.

     

    Lightroom Classic version: 9.3 [ 202005281810-476e492c ]
    License: Creative Cloud
    Language setting: en
    Operating system: Windows 10 - Business Edition
    Version: 10.0.18363
    Application architecture: x64
    System architecture: x64
    Logical processor count: 16
    Processor speed: 3.9 GHz
    SqLite Version: 3.30.1
    Built-in memory: 16318.6 MB
    Real memory available to Lightroom: 16318.6 MB
    Real memory used by Lightroom: 2055.3 MB (12.5%)
    Virtual memory used by Lightroom: 4347.9 MB
    GDI objects count: 803
    USER objects count: 2241
    Process handles count: 2976
    Memory cache size: 121.9MB
    Internal Camera Raw version: 12.3 [ 493 ]
    Maximum thread count used by Camera Raw: 5
    Camera Raw SIMD optimization: SSE2,AVX,AVX2
    Camera Raw virtual memory: 1068MB / 8159MB (13%)
    Camera Raw real memory: 1081MB / 16318MB (6%)
    System DPI setting: 101 DPI
    Desktop composition enabled: Yes
    Displays: 1) 1920x1080
    Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

    Graphics Processor Info:
    DirectX: Radeon RX 580 Series (26.20.15029.27017)



    Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
    Library Path: C:\Users\user\Pictures\Lightroom\Lightroom Catalog-2.lrcat
    Settings Folder: C:\Users\user\AppData\Roaming\Adobe\Lightroom

    Installed Plugins:
    1) AdobeStock
    2) easyHDR 3
    3) Facebook
    4) Flickr
    5) Nikon Tether Plugin

    DdeGannes
    Community Expert
    DdeGannesCommunity Expert
    Community Expert
    June 29, 2020

    How much free disk space on the 500GB SSD? Also provide info on your import procedure e.g. does it involve Copy to where internal, external, network drive?

     

    Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.
    garyp16677004
    garyp16677004Author
    Participating Frequently
    June 29, 2020

    thank you for your reply

    i have 225gb free on the ssd main drive, i am trying to "add" to the catalogue, so the files stay in the original place

    dj_paige
    dj_paige
    Legend
    June 21, 2020

    Check the hardware ... the card reader or USB cable. Check the camera card itself to make sure it hasn't malfunctioned.

    garyp16677004
    garyp16677004Author
    Participating Frequently
    June 29, 2020

    hi thank you for your reply.

     

    it seems the SD card is not affected,  its only when trying to import from internal HDD.  i have swapped out cables and ran oem software error checking to get back no faults.

     

    accessing the files via other software works flawlessly.  

    Just Shoot Me
    Just Shoot Me
    Legend
    June 21, 2020

    Check whatever Anti Virus and or Internet security program you have installed and allow LrC to write to your drives.

    Or for a TEST Shut it down and try an import.

    garyp16677004
    garyp16677004Author
    Participating Frequently
    June 29, 2020

    thank you for your reply.

     

    i have tried that, especially when i reinstalled windows, i installed lightrrom straight away to make sure nothing else was conflicting against it.

    the problem is trying to read from internal HDD , it seems reading from an external memory card not to be affected

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