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grey13grey
Participating Frequently
December 15, 2018
Question

Lightroom CC Classic - Keeps crashing/ closing after a few minutes

  • December 15, 2018
  • 4 replies
  • 1476 views

Hi,

I recently have trouble using my Lightroom Classic on my MAC.

Everytime I open it, and I try to either import or delete my photos, the program will just suddenly close.

I notice I only started having this problem after importing the latest batch of photos which ended with some of them having that exclamation mark which says metadata missing.  I tried to delete those photos but I can't seem to do that. 

One time a message said my catalog is corrupted and needs repair which I did, but the problem still persists.

I tried to uninstall and relaunch and update a few times but still the same.  Seems like it is probably more a catalog or photo issue than the program itself

What else can I do??  It is frustrating to pay for monthly subscription but not being to use the program at all.

Thanks.

Regards,

Julian

    This topic has been closed for replies.

    4 replies

    Ian Lyons
    Community Expert
    Ian LyonsCommunity Expert
    Community Expert
    December 16, 2018

    grey13grey  wrote

    What else can I do??  It is frustrating to pay for monthly subscription but not being to use the program at all.

    You should try resetting the Lightroom preference file as described at How to set Lightroom Classic CC preferences

    If above doesn't work, then I suggest you submit the crash log files as described at Submit a crash report for Adobe Photoshop and Lightroom

    Make sure that you also include your email address when sending the crash logs

    GoldingD
    GoldingD
    Legend
    December 16, 2018

    Try this to create bring Up a dialog allowing you to create a new catalogue while attempting to launch lightroom

    LR3 – Selecting a Catalog when Launching Lightroom « Julieanne Kost's Blog

    GoldingD
    GoldingD
    Legend
    December 15, 2018

    Create a new catalog and work with that, see if it behaves, if so, research on how to migrate broken catalog to working catalog.

    thus will probably involve Photoshop Lightroom Classic CC catalog FAQ

    G
    grey13greyAuthor
    Participating Frequently
    December 16, 2018

    Thanks for the suggestion.  I can't even create a new catalog, it crashes even before I can do that.

    AxelMatt
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    December 15, 2018

    Please try switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue

    Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

    Adobe Lightroom GPU Troubleshooting and FAQ

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
    G
    grey13greyAuthor
    Participating Frequently
    December 16, 2018

    Thanks, I tried that but still crashes.

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