Lightroom CC crashes when I hit "Import" to import new photos

[henry.m.peterman]

Lightroom crashes when I hit "Import" to import new photos. 

[Just Shoot Me]

Going to need more info.

What version of LR, Be Exact.

What OS are you using, again be specific.

And more details of your system.

[batracy]

I'm having the same issue. I'm using Lightroom Classic CC, on a Mac running High Sierra. Note, LR crashing was happening before the upgrade to High Sierra.

I have my import set to copy and convert to DNG. Although, it seems this setting doesn't matter. After the crash, there are temporary folders and sometimes all of the RAW files from camera copied, but sometimes it only gets part way through the copy of the RAW files. I've tried to just use the finder and copy the RAW files to the folder, then synchronize the folder and it still crashes. I've tried to do just copy the files in LR, and it still crashes. I've even tried to just add the files, and yep you guessed it, it still crashes.

I have plenty of disk space 500GB+, and 8GB of memory. I only have chrome and mail running when trying to use LR.

This issue is really frustrating - I've sent crash reports every time!

[henry.m.peterman]

Hi,

I’m running macOS High Sierra, Version 10.13.1; Adobe Photoshop CC, release 2015.6

[Just Shoot Me]

LR CC 2015 is now up to the .13 release. Also there is a brand new version of LR. LR Classic CC (LR Version 7.01).

Are you using the Creative Cloud Desktop app on your Mac? If you are open it and then check for updates. If there are any install them.

This is IF you are a Photography Plan Subscriber. If you bought LR 6 as a Stand Alone program you can install the .13 release for LR 6 from here.

Download Photoshop Lightroom

[batracy]

I am a subscriber and have the latest version of LR installed.

[Just Shoot Me]

Open LR and go to Help > system Info and post the exact version of LR.

You state you are using LR CC 2015.6 (Which is the same as LR 6.6) and is Not the newest release (Of either LR 6 or the subscription base CC version).

[batracy]

Lightroom Classic version: 7.0.1 [ 1142117 ]

License: Creative Cloud

Operating system: Mac OS 10

Version: 10.13 [1]

Application architecture: x64

Logical processor count: 4

Processor speed: 2.6 GHz

Built-in memory: 8,192.0 MB

Real memory available to Lightroom: 8,192.0 MB

Real memory used by Lightroom: 669.8 MB (8.1%)

Virtual memory used by Lightroom: 3,791.4 MB

Memory cache size: 23.7MB

Maximum thread count used by Camera Raw: 3

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 236MB / 4095MB (5%)

Camera Raw real memory: 237MB / 8192MB (2%)

Displays: 1) 1920x1080

Graphics Processor Info:

Metal: Intel Iris Graphics

Application folder: /Applications/Adobe Lightroom Classic CC

Library Path: /Users/brucetracy/Pictures/Lightroom/Lightroom Catalog-2.lrcat

Settings Folder: /Users/brucetracy/Library/Application Support/Adobe/Lightroom

Installed Plugins:

1) AdobeStock

2) Aurora HDR 2018

3) jf Folder Status

4) jf Geocoding Support

5) Luminar 2018

6) Macphun Creative Kit

7) Merge to 32-bit

8) Noiseless CK

9) ON1 Photo RAW 2017

10) ON1 Resize 2017

11) Snapheal CK

Config.lua flags: None

AudioDeviceIOBlockSize: 512

AudioDeviceName: Built-in Output

AudioDeviceNumberOfChannels: 2

AudioDeviceSampleRate: 44100

Build: Uninitialized

CoreImage: true

GL_ACCUM_ALPHA_BITS: 0

GL_ACCUM_BLUE_BITS: 0

GL_ACCUM_GREEN_BITS: 0

GL_ACCUM_RED_BITS: 0

GL_ALPHA_BITS: 8

GL_BLUE_BITS: 8

GL_DEPTH_BITS: 24

GL_GREEN_BITS: 8

GL_MAX_3D_TEXTURE_SIZE: 2048

GL_MAX_TEXTURE_SIZE: 16384

GL_MAX_TEXTURE_UNITS: 8

GL_MAX_VIEWPORT_DIMS: 16384,16384

GL_RED_BITS: 8

GL_RENDERER: Intel Iris OpenGL Engine

GL_SHADING_LANGUAGE_VERSION: 1.20

GL_STENCIL_BITS: 8

GL_VENDOR: Intel Inc.

GL_VERSION: 2.1 INTEL-10.28.29

OGLEnabled: true

GL_EXTENSIONS: GL_ARB_color_buffer_float GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_instanced_arrays GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_provoking_vertex GL_ARB_seamless_cube_map GL_ARB_shader_objects GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shadow GL_ARB_sync GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_mirrored_repeat GL_ARB_texture_non_power_of_two GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_transpose_matrix GL_ARB_vertex_array_bgra GL_ARB_vertex_blend GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_window_pos GL_EXT_abgr GL_EXT_bgra GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture_array GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_rectangle GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array_bgra GL_APPLE_aux_depth_stencil GL_APPLE_client_storage GL_APPLE_element_array GL_APPLE_fence GL_APPLE_float_pixels GL_APPLE_flush_buffer_range GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_packed_pixels GL_APPLE_pixel_buffer GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_specular_vector GL_APPLE_texture_range GL_APPLE_transform_hint GL_APPLE_vertex_array_object GL_APPLE_vertex_array_range GL_APPLE_vertex_point_size GL_APPLE_vertex_program_evaluators GL_APPLE_ycbcr_422 GL_ATI_separate_stencil GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_IBM_rasterpos_clip GL_NV_blend_square GL_NV_conditional_render GL_NV_depth_clamp GL_NV_fog_distance GL_NV_light_max_exponent GL_NV_texgen_reflection GL_NV_texture_barrier GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod

[Just Shoot Me]

I was replying to henry.m.peterman

Please post your own question or just follow along to see if any solution works for you.

[batracy]

Sorry, I got confused because you're response was in reply to me.

[Just Shoot Me]

Yeah that's because you are replying to a thread started by someone else.

I had asked the OP to check for updates using the CC DTA and if they were running the stand alone LR 6 to update to the most current version from the link I provided. Then you replied that you are a subscriber and you are running LR 7.01. Which was confusing.

So I ask them, the OP, to verify but accidentally replied to your post.

[gert germeraad]

Try creating a new Lightroom catalogue.