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Participating Frequently
December 20, 2017
Question

Lightroom CC & Lightroom Classic only showing up in trial mode, I feel like I've tried everything.

  • December 20, 2017
  • 2 replies
  • 770 views

When I go to open the Lightroom CC app from my Creative Cloud, it's showing options for trail mode (5 days left of your trial). Lightroom Classic is also showing up in trial mode, but it says the trial is expired as I said f it, and just used it in trial mode while I tried to work this issue out on my own. When I go to open Lightroom Classic, it gives me an error message telling me to purchase a membership (picture included). From there, it continues to open another Lightroom Classic window over and over again until I shut my computer down. When I try to click "ok" or "cancel," nothing happens and new Lightroom windows continue to open. I've tried deleted my locked catalogs, I've signed out and signed in, I've uninstalled the cloud and any other Adobe programs from my computer and then reinstalled them, I've used the Adobe Cleaner tool, I've upgraded my cloud and I've upgraded my computer and I pay monthly for the student package and it shows that the money has been taken out of my account. I'm at a loss of what else to try, any help/suggestions are appreciated.

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2 replies

Participating Frequently
December 20, 2017

Sorry, that first picture should be this one

Just Shoot Me
Legend
December 21, 2017

I mean the Status of the plan. It will state the expiration date like this SS below.

That is why I said to Logon to your Adobe Account on the Adobe webpage.

But in your last screen shot of the CC DTA I don't see that human outline in the upper right hand corner.

Participating Frequently
December 21, 2017

I don't see an expiration date, just a renewal date.

Just Shoot Me
Legend
December 20, 2017

Click the human outline in the upper right hand corner and check if you are Signed In. If not Sign In. If signed in then Sign Out and then back in.

If that doesn't work then in the pop up that appears click the Manage Account link to go to the Adobe website and check the status of your account. You will need to enter your Adobe ID password.

Post what status your account is.

Participating Frequently
December 20, 2017

When you say status, do you mean what plan I have?