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Question

Lightroom CC & Screen Flicker

Forum|Forum|9 years ago
January 22, 2017
4 replies
19300 views

Intel HD Graphics 620 with Windows 10 on Dell Inspiron 13-5378 i7 16GB RAM.

Hi all I have the above setup, today I noticed that when making adjustments to images in Lightroom there is some kind of screen flicker. I have managed to disable GPU acceleration but the problem persists.

All my drivers are up to date and it's a brand new laptop. I've not seen this problem before and all the web posts I have seen suggest disabling GPU, but this has no affect. Is anyone else experiencing this ?

This topic has been closed for replies.

christophed89213393

Participant

I have a BenQ monitor and this same issues started up with my monitor right after my computer updated LR 2-3 days ago. Has to be some issue with the newer version of LR CC (version 9.3). The color and brightness of the image changes as I move my cursor/mouse off and on the image (onto any of the panels on the right, left, top or bottom around the image)

A

andrearman

Participating Frequently

I have the same problem here. no issue where found with adobe Photoshop, Premiere, Ilustrator, event in all media player when playing a video. but and only with Lightroom and windows task manager with performance tab opened, same symptoms right?

My Laptop is Sony Vaio S Series VPCS116FG.

Intel Processor i5-520M 2.4GHz With Turbo Boost up to 2.93GHz

Memory 4 GB

Windows 7 Ultimate

Lightoom ver. 6.5.1

As far my guess is hardware problem. But which one, GPU or LCD? Remembering my warranty was over.

Todd Shaner

Legend

andrearman wrote
My Laptop is Sony Vaio S Series VPCS116FG.
Intel Processor i5-520M 2.4GHz With Turbo Boost up to 2.93GHz
Memory 4 GB
Windows 7 Ultimate
Lightoom ver. 6.5.1

4 GB memory is going to cause issues running LR and the low-performance i5-520m processor doesn't help. Open the Performance tab with LR flickering and tell us how much 'Available' Physical Memory showing.

A

andrearman

Participating Frequently

Hello, thank you for the fast response. When the Lightroom is running, the available memory are 2249 and the processor is idle (0%)

Oh I forget to mention, the flicker is appear when I only in gallery's tab. In the develop's tab is fine, no flicker show up..

tom1979Author

Known Participant

Thanks I will try and find a way of adding the video. It does it more while actually developing images but if left alone in the develop module it will still flicker occaisionally Dell and Intel strongly suspect this to be a software issue and to be honest a blatant lie is not exactly unheard of with Adobe.

Intel : all their tests passed and various drivers tested - verdict : software issue

Dell : all their tests passed including and advanced GPU check - verdict : software issue (especially as it occurs also in the Task Manager if running)

Adobe : started off saying it was a known issue which would be dealt with in the next update but then when they saw it was the whole screen not just the image window that flickered they said it was a hardware fault and images were not able to be properly rendered.

I have yet to try another monitor due to time.

Just Shoot Me

Legend

I suspect a defective display or defective built in GPU.

Have you tried it with an external display and does this happen at all with any other program you use.

tom1979Author

Known Participant

I haven't tried it with Photoshop yet, but it's limited to Lightroom at the moment.

Interestingly my driver version installed is 21.20.16.4526, however the latest available to download from Intel is 15.45.10.4542, which would appear to be older?

tom1979Author

Known Participant

You have a Hardware problem. It is not LR or any other Adobe program. If with a secondary monitor running by itself, IE Not using the built in display of the notebook at all (That notebook display dark/black) and the screen shuts off that is a hardware problem.

I run 2 system. My main desktop, an i7 Intel CPU, built in early 2011 with basic, at the time 6 years ago, NVidia GPU card with 2 monitors connected to it and a Dell E6420 notebook bought in late 2011 using a i7 CPU and NO Discrete GPU (Just the Intel GPU on the i7 CPU) and I have used it with separate, Add-On, Stand Alone, monitors in addition to using it as a notebook with the built in screen and never had any of the problems you are having. That is running LR, PS and 2 different CADD programs along with all types of Office program. No flickering, screens shutting down or whatever.

No matter what Dell is saying or any Intel software diagnostics you are running YOU HAVE A HARDWARE PROBLEM.

If this was something involving LR or any other Adobe software program this forum, and many other forums, would be filled with posts about it.

Sure LR may be taxing the Graphics system but if there wasn't a problem with the graphics system in your particular notebook this problem would show up on million of computers running LR all around the world.

If you are still within the Dell Return policy period I suggest you just Return it for a Full Refund and buy another, Dell or other brand, notebook.

Thanks, this is what I was thinking. I will try another monitor first to be sure. However, since it only occurs with lightroom does that not come back to lightroom? Without lightroom running there was no problem.

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