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S
SimonWe.
Participant
October 12, 2020
해결됨

Lightroom CC v9.4 and Macbook 16" Radeon 5500m 8 GB - No GPU for image processing

  • October 12, 2020
  • 4 답변들
  • 2469 조회

Hello everyone,

I have purchased the current MacBook Pro 16", with the Radeon 5500m 8GB.

Unfortunately the field to activate the graphics card for image processing is greyed out. In my case the graphics card is only used for display. The Radeon 5500m is activated as soon as I use Lightroom, but unfortunately not for image processing.

Is this a normal behaviour, does Adobe have no drivers integrated or is this a strange behaviour of my computer - software combination?

 

Thanks

Simon

이 주제는 답변이 닫혔습니다.
최고의 답변: SimonWe.

Thanks for all the help, I have now found a solution which did not work the first time:

1. restarting the computer
2. uninstall Lightroom via Creatic Cloud App
3. restarted
4. deleted all Lightroom files from the Library and Application Support
5. restarted
6. lightroom installed
7. lightroom started with Shift+Alt key

4 답변

S
SimonWe.작성자답변
Participant
October 28, 2020

Thanks for all the help, I have now found a solution which did not work the first time:

1. restarting the computer
2. uninstall Lightroom via Creatic Cloud App
3. restarted
4. deleted all Lightroom files from the Library and Application Support
5. restarted
6. lightroom installed
7. lightroom started with Shift+Alt key

J
John Pane
Participating Frequently
May 17, 2021

Are you finding this was a permanent solution? Several months ago I followed the process you outlined and got it working. But now it is back to only using the GPU for basic processing.

 

This time I tried everything short of deleting the preferences because it is a major hassle to have to recreate those. That didn't fix it.

 

Ian Lyons
Community Expert
Ian LyonsCommunity Expert
Community Expert
May 17, 2021

If resetting preferences fixes the issue, then that is the route you should go. Sure it's a PITA, but better that than denying yourself full GPU support. You could also submit a report on the Lightroom Classic feedback forum where it's more likley to catch the attention of Adobe QA https://feedback.photoshop.com/topics/lightroom-classic/5f5f2093785c1f1e6cc40872

 

 

GoldingD
GoldingD
Legend
October 16, 2020

Recommend you post your problem over at the official feedback site, where Adobe techs respond.

https://feedback.photoshop.com/topics/lightroom-classic/5f5f2093785c1f1e6cc40872?cType=PROBLEM&page=1

 

S
SimonWe.작성자
Participant
October 28, 2020

Thx, but i wonder if there is someone else with this problem. Because i could not solve it and i don´t understand the issue with a brand new laptop.

GoldingD
GoldingD
Legend
October 16, 2020

And have you looked at:

 

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

 

GoldingD
GoldingD
Legend
October 16, 2020

Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Past that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

 

 

 

S
SimonWe.작성자
Participant
October 16, 2020

Thank you for your asnwe. I don´t have any graphic issues or broken pictures. I just want to get the max performance and don´t understand why on a top line laptop, Lightroom is not using the grafic card for full performance. MacOS and Lightroom are updatet

 

Lightroom Classic-Version: 9.4 [ 202008061458-dbb2971e ]
Lizenz: Creative Cloud
Spracheinstellung: de-DE
Betriebssystem: Mac OS 10
Version: 10.15.7 [19H2]
Anwendungsarchitektur: x64
Anzahl logischer Prozessoren: 16
Prozessorgeschwindigkeit: 2,3 GHz
SQLite-Version: 3.30.1
Integrierter Speicher: 32.768,0 MB
Für Lightroom verfügbarer phys. Speicher: 32.768,0 MB
Von Lightroom verwendeter phys. Speicher: 3.775,5 MB (11,5%)
Von Lightroom verwendeter virtueller Speicher: 13.280,6 MB
Cache-Speichergröße: 13,5MB
Interne Camera Raw-Version: 12.4 [ 555 ]
Maximale Anzahl Threads, die Camera Raw verwendet: 5
Camera Raw SIMD-Optimierung: SSE2,AVX,AVX2
Virtueller Speicher in Camera Raw: 2799MB / 16383MB (17%)
Physischer Speicher in Camera Raw: 2844MB / 32768MB (8%)
Monitore/Anzeigegeräte: 1) 3584x2240

Informationen zum Grafikprozessor:
Metal: AMD Radeon Pro 5500M

 

Anwendungsordner: /Applications/Adobe Lightroom Classic
Bibliothekspfad: /Volumes/Arbeitsplatte/XXXXXXXXXXXX.lrcat
Einstellungen-Ordner: /Users/simon/Library/Application Support/Adobe/Lightroom

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