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ddawg05
ddawg05
Participant
April 30, 2015
Answered

Lightroom CC won't import images

  • April 30, 2015
  • 64 replies
  • 115921 views

I just upgraded to lightroom CC from lightroom 5 and it won't import my images.  It shows a preview of them, but when I click import is says "importing images" but it never does and just sits like that.  Any ideas?  Thanks in advance.

    This topic has been closed for replies.
    Correct answer rpandita

    HI everyone,

    Sorry for the import issues with Lightroom, please check this thread and follow the instructions - Lightoom 6.3: After update I can't open any video files

    Regards

    Rohit

    64 replies

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    petehz
    petehz
    Participating Frequently
    May 5, 2015

    The solution for me appeared to be time.  I may have been too hasty and expected the images to be loaded for import too quickly.  I just left LR alone for a while and it seemed to do the trick.  Still seems to take much longer than LR5 though.

    G
    garyHun
    Participating Frequently
    May 2, 2015

    I can not be sure this specific action cured or solved my problem, however, everything started to work for me when I moved any *.AVI files out of the folders I was trying to import.

    That is all I did. Now things seem to be importing well (at least if they are photos in folders).

    Hope this helps someone.

      S
      stevermoore
      Known Participant
      November 20, 2015

      Yes removing the .MOV files off the card allowed me to import the images.  It appears that the thumbnail view of the images won't view the .MOV files.  Viewing them in full screen shows them up.  Tried inserting a card without .MOV files on and it all worked!!

        M
        marcehlers
        Participating Frequently
        November 20, 2015

        Just did it and still having the same problems: can’t import. This is irritating.

        De: stevermoore

        Responder para: <jive-1748123894-3kcdf-2-4vp6b@adobe-v7.hosted.jivesoftware.com>

        Data: sexta-feira, 20 de novembro de 2015 10:17

        Para: Marc

        Assunto: Lightroom CC won't import images

        Lightroom CC won't import images

        created by stevermoore in Photoshop Lightroom - View the full discussionYes removing the .MOV files off the card allowed me to import the images. It appears that the thumbnail view of the images won't view the .MOV files. Viewing them in full screen shows them up. Tried inserting a card without .MOV files on and it all worked!!

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        G
        garyHun
        Participating Frequently
        May 2, 2015

        I'm having exactly the same issues with importing files into Lightroom CC too.

        Originally I tried to import using the plugin from Aperture. The import stops after the first or second photo of each Aperture project.

        SO I then exported all ,y  original photos from Aperture into a folder. Then I tried importing that folder of photos and it gets stuck as described in the first post.

        MacOSX 10.9.5

        Sunil_Bhaskaran
        Sunil_Bhaskaran
        Inspiring
        April 30, 2015

        Hi,

        We have not seen this issue in Lightroom 6 or Lightroom CC.

        Could you please try again and post a screenshot of the same? Please provide details, such as your operating system (Mac / Windows.)

        Thanks,

        Sunil

        ddawg05
        ddawg05Author
        Participant
        April 30, 2015

        Last night I uninstalled LIghtroom CC to see if I could just go back to using Lightroom 5 and it is not importing in Lightroom 5 now either.  I'm on a mac OsX Yosemite.  Here is a screen shot of what it's doing.  Thanks for your help. 

          ssprengel
          ssprengel
          Inspiring
          April 30, 2015

          Just trying to import a few pictures for a school project for my daughter.  Again, this is Lightroom 5.  When I upgraded to Lightroom CC this started happening so I uninstalled CC.  It just freezes on the import screen.  When I close out of it it says it's cancelling the job... so it acts like it is doing something but nothing is happening.  Thank you for your help.


          Here is a series of things to try to isolate where the issue might be, obviously do an Import after each time you change things, so you know what is affecting the Import:

          • Presumably you've rebooted, but if not, or try it, again, this time actually shutting down so the power is off for a few seconds then turn it back on.
          • Does it work to import if you open EOS_DIGITAL in the Files section, not the Devices section?
          • Freezing (of LR6) suggests something incompatible is plugged into a USB port, somewhere.  It could be the camera or it could be a phone charging or who knows what.  Unplug everything except the camera/card-reader and try it.
          • If it does work, then plug things in one-by-one to see which one was causing the issue, and then unplug it, again, to verify it was the problem.
          • If it doesn't work with the card-reader or camera attached, then use an OS utility to copy the files to a temporary location on the hard-drive and see if things work better importing from there.

          All this might be enough to determine the cause.  Other things you can try if you want would be:

          • Try without converting to DNG.
          • Try copying all the files on the card to a folder on the system hard drive using an OS function like Finder or Explorer, then format the card in the camera including a low-level format, then copy the files back to the card.
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