Lightroom CC won't import images

[ddawg05]

I just upgraded to lightroom CC from lightroom 5 and it won't import my images.  It shows a preview of them, but when I click import is says "importing images" but it never does and just sits like that.  Any ideas?  Thanks in advance.

[suppersppy]

It happens in v6.3 or whatever that correlates to in the CC version.

[rpandita · Accepted solution]

HI everyone,

Sorry for the import issues with Lightroom, please check this thread and follow the instructions - Lightoom 6.3: After update I can't open any video files

Regards

Rohit

[suppersppy]

It did indeed fix it for me! Thanks.

[waynel30008553]

the video dll update did fix the import problem for me

[suppersppy]

Be aware that you can now deal with another "fun" bug. Lightroom video cache import bug causing large amounts of HD space to be used up, and I'm not import...

[noahg88732456]

Having the same issue (Mac, El Capitan, LRCC). Tried all the fixes. Sometimes works when I move the RAWs to a temp folder and import from my hard drive after a restart, sometimes pulls them from a card, but I spent 2 hours trying to move 45 photos. It is inconsistent. Also-I have to Force Quit LR every time I do a restart. Boo Lightroom. I'm done. I am downloading CaptureOne, tonight.

[suppersppy]

The same issue would mean you are trying to import a still file that is in the same folder as a video file. The video could also be in a subfolder of the folder with your still images. If you are having that problem the fix is either don't do that or patch the files that as Adobe posted. If that is not working for you then you are having a different problem. Can you double check and explain your whole situation a bit better?

[dustinr2137357]

I'm having the same problem - even from different cameras with different SD cards. Here's the message I get.

[mikeb78933751]

When you want to import... GO TO  "File"..."Import photos and videos"... BEFORE you pick a folder...look to the right and go to file handling....  UNCHECK  Don't Import Suspected Duplicates.

Then pick the folder or file you want to import.

TADA

[suppersppy]

you are killing me. Did you not read any of the thread? You are not having the same problem at all. Looks like the post after yours solved it though.

[dustinr2137357]

Tried that. Does not work.

[suppersppy]

To me it looks like corrupted files. I'd suggest you find a relevant thread or start a new one.

[David_Rayden]

It was .MOV files in my folder - removed them and all worked. Adobe need to sort this bug out.

[rpandita]

It has been sorted in LR 2015.4 update.

Keeping Lightroom Up-to-Date

~Rohit

[johnw30839360]

Same issue with multiple computers at the school I teach at.

[ognyanguglev]

Hello there,

I believe I have the same issue.

I have the latest version of Adobe Lightroom CC

I am using MacBook Air with the following configuration:

When I click Import I cannot see any pictures from anywhere.

It doesnt matter if it is external/internal drive or sd card from my cameras.

I already searched for XMP and MOV files and there are any in the selected folder.

Tried with a new catalog - not working

Tried with uninstalling/installing (keeping settings) - not working

Rebooting the system - not working

Unchecked "Dont import suspected duplicates" - not working

I am on a hurry to process and deliver some pictures so any suggestions will be highly appreciated!

Thanks in advance!

Regards

[Jacob_Djurhuus]

I have the same problem, I started on sunday 5/3-2016

[brumsterino]

Try this:

I was having problems with video, that was causing my import issues. By moving video files before the import it worked.

This fixed the video issue. Not sure if it will resolve other issues in the the thread!

Error "Sequencer defunct" when using video file related functions‌

Good luck!

[reflexio]

I have the same problem, have tried all the suggestions in this post.  Is anyone from Adobe actually going to investigate this and provide a solution.

[dytb2012]

Mine was working fine until I updated to 2015.5! Thought it was my PC problem and have been trying ways, including un-install, wiping the LR folder and reinstall, wasted so much time and nothing worked. Adobe! please be responsible, every month you are collecting our money and you just hide somewhere, leaving us all dangling with this unnecessary problem, not, if you have made sure you have done proper testing before releasing the update.

[robhNorthIsland]

I cant import any DNG files on the most current Lightroom.

I wished Apple never quite Aperture! Lightroom is very unstable.

[landy2005]

For me currently imported, but not showed total images count in parent dirs:

Also, when I try to sync folder (Photos Cloud), I see import dialog with 688 new photos (total for this folder and subfolders), but synchronize do not add anything new.

Macbook Pro, El Capitan (10.11.6),

Lightroom version: CC 2015.7 [ 1090788 ]

[danielo98470944]

Are you guys also making the upload to a NAS? I just found out that the Lightroom folder disappears after approx. 3 min when Lightroom is started. Sometimes the Lightroom folder shows up for a second and disappears again. This phenomena starts only after I opened Lightroom. The other files appear all the time. Logged in to the NAS the folder is there but the connection seems to be lost via finder.

[danielo98470944]

I fount the problem on my iMac and MacBook! I used to connect to the NAS via AFP. Since I changed the connection to SMB all the problems are gone! Seems that the AFP is faulty.

[elena_g]

so anyway

this issue apparently has been going on for YEARS  and adobe still has not solved it to anybody's satisfaction

so, after having bought an external card reader, and now I can upload the picture into lightroom again, and uploading the cellphone pics onto creative cloud first, and then into lightroom

I AM BEYOND frustrated that ADOBE plays these games with the photo community

the problem is as old as it could be, the solution is as complicated and cumbersome as going back a decade

but the money we pay is today's value

so PLEASE and once for all, get this done for all