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Question

Lightroom Classic 11 crashes

Forum|Forum|4 years ago
November 14, 2021
4 replies
988 views

on Windows 10, Lightroom 11

From yesterday, tried several options.

Lightroom suddenly showed problems, two phemomena:
- Lightroom Window completely frozen, also no Windows message like 'Lightroom not responding'; only taskmanager can kill it.
- window appearing telling that Lightroom has identified a problem en will shut down, which it did.
In the latter case I put my emailaddress for Adobe to respond to the crashes.
I do not know what to expect from Adobe, but so far no response.

Tried the Lightroom option to check catalog consistency: problem persists.

Tried with a new catalog: Lightroom seemed to work ok.

Tried the sqlite repair advice from Holger Mischke https://www.youtube.com/watch?v=LsMdusYY-68
this showed a lot of errors, so I did not use the catalog coming out of this test.

By now, the actions left large dumpfiles on my SSD .../AppData/Adobe/CRLogs/dumps
Which I had to delete to be able to continue operation.

Went back to a backup catalog from 7 days ago.
Initially this looked ok, I could redo some of the work of the last days.
But with a next import, the crash-window was back.

Ran Windows memory-check mdsched, showing no problem

Aparently I cannot contact support at this moment, still would appreciate a solution.

Cees Wouda

Windows

This topic has been closed for replies.

D

ddphotographe

Inspiring

Bonjour a tous et merci pour votre aide,

J'ai le même problème que ceesw et je l'ai déja signalé le premier jour par téléphone dans un premier temp. J'ai remis à jour le pilote de ma carte Nvidia, j'ai controlé la RAM 16Go de mon ordianteur et même la structure de mon SSD. Je pense que l'importance de ma bibliothèque est peut-être la cause des ces plantages. Cependant les développeurs savent bien ce qu'ils ont modifié par rapport à la 10.4 et donc devraient réagirent pour corriger ce gros problème. Je dis gros problème car certain travail avec Lightroom Classic. Je sais pour avoir moi même travaillé dans le développement que des Bugs peuvent facilement apparaitrent pour une virgule mal placée.

Les plantages sont-ils toujours dans la V11.0.1 ?

Je n'ai pas le temps d'installer la V11.0.1 si je dois revenir à la V10.4.

Pour info : Le même problème est avec la dernier version de Photoshop. Moins de plantages mais difficile d'être certain de finir un travail. Exemple : Concaténation de plusieurs photos et le travail presque terminé Photoshop V23 se fige et comme je n'avais pas sauvegardé mon travail j'ai du tous refaire avec un autre plantage lors de la sélection.

J'utilise les Photoshop depuis 1997 et Lightroom depuis la V5. Dans l'entreprise ou je travaillé j'ai installé ces produits sur tous type d'ordinateur des plus puissants aux plus limites. Jamais je me suis retrouvé à revenir à une version plus ancienne pour pourvoir finir un travail.

Cordialement

DD

GoldingD

Legend

You can contact Adobe, and they may be able to help with a corrupt catalog.

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-corrupt-catalog.html

C

ceesjwAuthor

Known Participant

I have had two sessions with Adobe support. In the end they said that my catalog was too big (100k pictures), which I very much doubt. Finally they did not check the catalog because it was too big to upload throught Creative Cloud. After the last call I was unhappy with the advice to split my catalog. Indeed today I had another crash, so it is not solved. For the time being I am using a fresh catalog to be able to continue my work, but I want to move back to my main catalog.

Now I see that other people also mention crashes after a few minutes, and also comments that this could be solved in 11.0.1 Let's see.

In addition I am in the process of migrating to a new computer with 32 GB instead of 16. Another comment from supprt that 16 is too small.

Rikk Flohr_Photography

Please advise if 11.0.1 solves the crash for you.

Just for the record: 100K images is not that big of a catalog and Lightroom Classic is fine with 16 GB of Ram.

Rikk Flohr: Adobe Photography Org

GoldingD

Legend

Also

Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

C

ceesjwAuthor

Known Participant

thnx GoldingD for responding;

could not get the system info from the program with my original catalog;

attached is the system info from an initially empty catalog in which I could import some pictures;

this catalog did not crash yet.

I certainly need to recover a version of my original catalog to save all the work that is inside.

I run weekly backups, but the catalog from one week ago that was created when Lightroom was still running smoothly is now also crashing.

Cees

system_info.txt

GoldingD

Legend

Create a new catalog, see if it works better. Question is if the problem is with the old catalogs, with LrC, or the computer.

Later you may be able to import from older catalog, or from older catalog export to a new catalog.

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