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Lightroom Classic 12.0 error in "select objects", "brush select" or "rectangle select"

Forum|Forum|3 years ago
October 21, 2022
2 replies
3345 views

just updated LR to the latest version. Every time I try to access the new feature of "select objects" with"brush select" or "rectangle select", I get the "something went wrong" error. Other masking operation seem OK and all masking operations were OK with LR 11.

I have an elderly Nvidia 710GT with 1 Gb VRAM so graphics acceleration is naturally disabled. Is this error expected or is it just one of the initial v12 teething troubles to be sorted? I have the latest availalble driver for the card installed. Windows 10 21H2.

Windows

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Correct answer Sameer K

Welcome to the Lightroom Community.

Your GPU does not meet the minimum system requirement for Lightroom Classic. Some features might not function as you are experiencing.

On Windows, the GPU info & Logs location is %APPDATA%\Adobe\CameraRaw. A shortcut to get to this folder on Windows is:

Press the Windows + R
Enter %APPDATA%\Adobe\CameraRaw
Rename the GPU & Logs folder in this directory by adding .old at the end. (GPU.old & Logs.old)
Restart Lightroom Classic, which should capture the updated driver & hardware capabilities.

Let me know how it goes.

Thanks!

Sameer K

K

kirstyh83940792

Participating Frequently

Hi

I have just read your post, what I recommend is you go into lightroom classic and you go to edit preferences and go to performance and where it says uses graphics processor if it is set to auto I would recommend you ever set it to custom or turn it off and see what that does and if that does not work I would then use custom and see what happens.

hope all goes well.

johnrellis

Legend

Unfortunately, the AI masking commands don't obey the setting of Preferences > Performance > Use Graphics Processor:

https://community.adobe.com/t5/lightroom-classic-ideas/p-ai-masking-should-obey-preferences-gt-performance-gt-use-graphics-processor/idi-p/12480845

davido48902742Author

Participating Frequently

Just to make sure, I did try this but confirm that disabling the GPU makes no difference. Just to be clear, on my system "slect sky", "select subject" and "select background" do all work in LR12. It is only the new "brush" and "rectangle select" features which don't.

Sameer K

Correct answer

Community Manager

Welcome to the Lightroom Community.

Your GPU does not meet the minimum system requirement for Lightroom Classic. Some features might not function as you are experiencing.

On Windows, the GPU info & Logs location is %APPDATA%\Adobe\CameraRaw. A shortcut to get to this folder on Windows is:

Press the Windows + R
Enter %APPDATA%\Adobe\CameraRaw
Rename the GPU & Logs folder in this directory by adding .old at the end. (GPU.old & Logs.old)
Restart Lightroom Classic, which should capture the updated driver & hardware capabilities.

Let me know how it goes.

Thanks!

Sameer K

davido48902742Author

Participating Frequently

I'm afraid this doesn't solve the problem. Will a 2Gb card with the Geforce GT730 chipset meet the minimum requirements -- from what I see in the system requirements, only that the card is 2Gb is stipulated? I don't play games, don't require a high spec graphics card for other applications (music is my main interest) and will not buy a card with a fan.

Thanks!

Ian Lyons

Community Expert

Below linked document may provide more useful info regarding the GPU than that provided by System Requirements

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html

FWIW, if you want to use LrC to full (i.e. benefit from all the performance enhancements provided by the GPU), then 4GB VRAM is a more realistic minimum.

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