Lightroom Classic 12.3 crashing at start up

Forum|Forum|2 years ago
May 15, 2023
2 replies
672 views

LCR crashes upon start up/splash screen. I attempted to troubleshoot with others posts here related to this issue at no avail. I currently reverted back to 12.2.1 and have no issues with previous version. Any suggestions on work arounds for this crashing issue? I have reported issue from the dialogue pop up box.

Graphics Processor Info:
Metal: Apple M1
Init State: GPU for Display supported by default
User Preference: Auto

MacBook Air
M1, 2020
Chip Apple M1
Memory 8 GB
Startup disk Macintosh HD
macOS 13.3.1 (22E261)

macOS

This topic has been closed for replies.

A

Anonymous

I have the same issue on MBP Apple M1MAX 64GB with MAC OS 13.4. I've had to roll back to a previous version of LRC and that worked fine. No crashes.

Rikk Flohr_Photography

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Apple’s?

Rikk Flohr: Adobe Photography Org

Y

Yesaira298728115bzqAuthor

Participant

Yes I immediatelly get an option to send report and an option to see details and reopen. I have 2 emails: onebreathyesi@gmail.com and yesaira.rivera@gmail.com. However both apple and adobe are registered under yesaira.rivera@gmail.com I added a screen snip of the box I am getting, looks like the dialog is from Apple.

Rikk Flohr_Photography

That is an Apple dialog - correct. That means I will not find a crash report on Adobe's systems. Have you tried Apple's support for parsing your crash?

Rikk Flohr: Adobe Photography Org

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