Lightroom classic 12.4 ne s'ouvre plus sur iMac Apple silicon/intel

Report · Aug 04, 2023

Bonjour,

Aujourd'hui, Lightroom classic 12.4 ne s'ouvre plus sur mon iMac Apple silicon/intel. Hier et avant, tout était OK!

le rapport pour Apple est ci-dessous pour les pro!

Merci par avance pour votre aide

Denis

Translated Report (Full Report Below)
-------------------------------------

Process: Adobe Lightroom Classic [2072]
Path: /Applications/Adobe Lightroom Classic/Adobe Lightroom Classic.app/Contents/MacOS/Adobe Lightroom Classic
Identifier: com.adobe.LightroomClassicCC7
Version: 12.4 (12.4)
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 502

Date/Time: 2023-08-04 17:44:57.0957 +0200
OS Version: macOS 13.4.1 (22F770820d)
Report Version: 12
Anonymous UUID: C575D7E2-F6BF-66A6-10D7-7DE30D28DBA1

Time Awake Since Boot: 1300 seconds

System Integrity Protection: enabled

Crashed Thread: 0

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000

Termination Reason: Namespace DYLD, Code 1 Library missing
Library not loaded: @executable_path/../Frameworks/WichitaFoundation.agtoolkit/Versions/A/WichitaFoundation
Referenced from: <4A01E02B-0C3C-361E-B704-425E40679F52> /Applications/Adobe Lightroom Classic/Adobe Lightroom Classic.app/Contents/Frameworks/AgSubstrate.framework/Versions/A/AgSubstrate
Reason: tried: '/Applications/Adobe Lightroom Classic/Adobe Lightroom Classic.app/Contents/Frameworks/WichitaFoundation.agtoolkit/Versions/A/WichitaFoundation' (no such file), '/usr/lib/WichitaFoundation' (no such file, not in dyld cache)
(terminated at launch; ignore backtrace)

Thread 0 Crashed:
0 dyld 0x19c46d118 __abort_with_payload + 8
1 dyld 0x19c478d7c abort_with_payload_wrapper_internal + 104
2 dyld 0x19c478db0 abort_with_payload + 16
3 dyld 0x19c4048a8 dyld4::halt(char const*) + 328
4 dyld 0x19c401590 dyld4::prepare(dyld4::APIs&, dyld3::MachOAnalyzer const*) + 4184
5 dyld 0x19c3ffe18 start + 1964

Thread 0 crashed with ARM Thread State (64-bit):
x0: 0x0000000000000006 x1: 0x0000000000000001 x2: 0x000000016db6d730 x3: 0x00000000000000ef
x4: 0x000000016db6d330 x5: 0x0000000000000000 x6: 0x0000000000000000 x7: 0x0000000000000000
x8: 0x0000000000000020 x9: 0x0000000000000009 x10: 0x0000000000000001 x11: 0x000000000000000a
x12: 0x0000000000000000 x13: 0x0000000000000032 x14: 0x0000000000000000 x15: 0x0000000000000001
x16: 0x0000000000000209 x17: 0x000000019c3fd35c x18: 0x0000000000000000 x19: 0x0000000000000000
x20: 0x000000016db6d330 x21: 0x00000000000000ef x22: 0x000000016db6d730 x23: 0x0000000000000001
x24: 0x0000000000000006 x25: 0x00000001f7c21100 x26: 0x0000000000000000 x27: 0x0000000000000000
x28: 0x0000000000000000 fp: 0x000000016db6d300 lr: 0x000000019c478d7c
sp: 0x000000016db6d2c0 pc: 0x000000019c46d118 cpsr: 0x00001000
far: 0x0000000102740010 esr: 0x56000080 Address size fault

Binary Images:
0x102290000 - 0x102607fff com.adobe.LightroomClassicCC7 (12.4) <84700c9b-c7c9-3071-9fef-6cdb7880caaf> /Applications/Adobe Lightroom Classic/Adobe Lightroom Classic.app/Contents/MacOS/Adobe Lightroom Classic
0x1029ac000 - 0x102a87fff com.adobe.AdobeCrashReporter (12.0) <dd8cb19d-479b-3ca6-9c9c-ca5642ae2b59> /Applications/Adobe Lightroom Classic/Adobe Lightroom Classic.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter
0x102838000 - 0x10287ffff com.adobe.ag.kernel (1.0.0) <d260c538-016b-357f-a682-d830bc39357b> /Applications/Adobe Lightroom Classic/Adobe Lightroom Classic.app/Contents/Frameworks/AgKernel.framework/Versions/A/AgKernel
0x102898000 - 0x102927fff com.canon.edsdk (13.15.10.1) <ab9ce675-0512-3d82-b709-190aefa29963> /Applications/Adobe Lightroom Classic/Adobe Lightroom Classic.app/Contents/Frameworks/EDSDK.framework/Versions/A/EDSDK
0x102778000 - 0x1027bffff com.adobe.ahclientframework (4.4.5.0) <6281ccac-ee33-3e7c-8102-8268d37381e9> /Applications/Adobe Lightroom Classic/Adobe Lightroom Classic.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient
0x102cb4000 - 0x102d5ffff com.adobe.ag.ui (views version 0.0.1d1) <ec4da0ad-c66b-328d-9b42-98f4f9faf36c> /Applications/Adobe Lightroom Classic/Adobe Lightroom Classic.app/Contents/Frameworks/AgUI.framework/Versions/A/AgUI
0x102ac4000 - 0x102bd7fff com.adobe.ag.substrate (com.adobe.ag.substrate 12.4) <4a01e02b-0c3c-361e-b704-425e40679f52> /Applications/Adobe Lightroom Classic/Adobe Lightroom Classic.app/Contents/Frameworks/AgSubstrate.framework/Versions/A/AgSubstrate
0x102c1c000 - 0x102c67fff com.adobe.CrashReporterClient (12.0.0) <f8ad023c-cace-303b-9e3a-98c7027d6e60> /Applications/Adobe Lightroom Classic/Adobe Lightroom Classic.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/Frameworks/CrashReporterClient.framework/Versions/A/CrashReporterClient
0x19c3fa000 - 0x19c488553 dyld (*) <2237410f-d39c-30ce-9a94-13aacb66b766> /usr/lib/dyld

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 0
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=1.3G resident=0K(0%) swapped_out_or_unallocated=1.3G(100%)
Writable regions: Total=8592K written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=8592K(100%)

VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
STACK GUARD 56.0M 1
Stack 8176K 1
VM_ALLOCATE 16K 1
__AUTH 1598K 320
__AUTH_CONST 26.3M 532
__CTF 824 1
__DATA 11.6M 526
__DATA_CONST 27.0M 543
__DATA_DIRTY 1873K 206
__FONT_DATA 2352 1
__INFO_FILTER 8 1
__LINKEDIT 804.1M 9
__OBJC_RO 66.3M 1
__OBJC_RW 2011K 1
__TEXT 577.4M 562
dyld private memory 272K 2
=========== ======= =======
TOTAL 1.5G 2708

-----------
Full Report
-----------

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Model: iMac21,1, BootROM 8422.121.1, proc 8:4:4 processors, 16 GB, SMC
Graphics: Apple M1, Apple M1, Built-In
Display: iMac, Retina 4.5K (4480 x 2520), Main, MirrorOff, Online
Memory Module: LPDDR4, Hynix
AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x4378), wl0: Jan 12 2023 05:51:25 version 18.20.383.14.7.8.149 FWID 01-f03416d4
Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
USB Device: USB31Bus
USB Device: USB31Bus
USB Device: USB31Bus
USB Device: USB2.1 Hub
USB Device: USB3.1 Hub
Thunderbolt Bus: iMac, Apple Inc.
Thunderbolt Bus: iMac, Apple Inc.

Report · Aug 04, 2023

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<"moved from using the community bugs ">

Report · Aug 04, 2023

First a translation via google (community page was having issue)

Good morning,

Today, Lightroom classic 12.4 no longer opens on my iMac Apple silicon/intel. Yesterday and before, everything was OK!

the report for Apple is below for the pros!

Thank you in advance for your help

Dennis

Translated Report (Full Report Below)

Second, some of the info provided by the OP

Process: Adobe Lightroom Classic [2072]
Path: /Applications/Adobe Lightroom Classic/Adobe Lightroom Classic.app/Contents/MacOS/Adobe Lightroom Classic

Version: 12.4 (12.4)
Code Type: ARM-64 (Native)

OS Version: macOS 13.4.1 (22F770820d)

________________________________________
Crashed Thread: 0

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000

Termination Reason: Namespace DYLD, Code 1 Library missing
Library not loaded: _path/../Frameworks/WichitaFoundation.agtoolkit/Versions/A/WichitaFoundation
Referenced from: <4A01E02B-0C3C-361E-B704-425E40679F52> /Applications/Adobe Lightroom Classic/Adobe Lightroom Classic.app/Contents/Frameworks/AgSubstrate.framework/Versions/A/AgSubstrate
Reason: tried: '/Applications/Adobe Lightroom Classic/Adobe Lightroom Classic.app/Contents/Frameworks/WichitaFoundation.agtoolkit/Versions/A/WichitaFoundation' (no such file), '/usr/lib/WichitaFoundation' (no such file, not in dyld cache)
(terminated at launch; ignore backtrace)

Thread 0 crashed with ARM Thread State (64-bit):
x0: 0x0000000000000006 x1: 0x0000000000000001 x2: 0x000000016db6d730 x3: 0x00000000000000ef

Inquiry; Do you have, or did you use to have either a plugin, or a publish service (plugin) to publish or export from Lightroom Classic to Behance?

Report · Aug 18, 2023

I'm closing this discussion because we've solved the problem.
1- Thanks to GoldingD for translating my message
2- The solution: it was "Intego Virus Barrier" that was blocking the "WICHITAFOUNDATION" file, and as Adobe support confirmed that it was an Adobe file for Lightroom, we were able to authorize the file.
N.B: This blocking only occurred from this 04 August (previously everything was OK with the same configuration), so this is due either to a new file in the Lightroom updates, or to updates to the anti-virus definitions.
All the best with Lightroom!
Best regards.

Lightroom classic 12.4 ne s'ouvre plus sur iMac Apple silicon/intel

1 Correct answer