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iBcampion
Participating Frequently
November 3, 2024
Answered

Lightroom Classic 14.0.1 Repeatedly Crashing at STARTUP

  • November 3, 2024
  • 2 replies
  • 2319 views

PROBLEM: Lightroom Classic 14.0.1 Repeatedly Crashing at STARTUP 

Both  and Photoshop crash at the startup  running MacOS 15.1 

however, Photoshop is not essential to my workflow.

I need to get LRc functioning  again

 

I have deleted and reinstalled  Lightroom, Photoshop, and Creative cloud  apps three times

Erased and reinstalled MACOS 15.1 three times 

I am not sure what to do next, other than look for an alternative to LRc

 

Any suggestions as to what to do next? 

Any sugestions to decyfiering crash report?

 

All other MACOS  programs are functioning without any issues. 

ONLY ADOBE products are crashing?

 

 Model Name: MacBook Pro

  Model Identifier: MacBookPro18,2

  Model Number: Z14X000HQLL/A

  Chip: Apple M1 Max

  Total Number of Cores: 10 (8 performance and 2 efficiency)

  Memory: 64 GB

  System Firmware Version: 11881.41.5

  OS Loader Version: 11881.41.5

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Process: Adobe Lightroom Classic [3185]
Path: /Applications/Adobe Lightroom Classic/Adobe Lightroom Classic.app/Contents/MacOS/Adobe Lightroom Classic
Identifier: com.adobe.LightroomClassicCC7
Version: 14.0.1 (14.0.1)
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2024-11-03 13:38:21.8103 -0500
OS Version: macOS 15.1 (24B83)
Report Version: 12
Anonymous UUID: 6962CA4F-5686-ED5A-71F7-33A742C80D95

Sleep/Wake UUID: 1BCCAEF3-22EF-425A-87D7-0BF22C9C0DFE

Time Awake Since Boot: 3100 seconds
Time Since Wake: 1586 seconds

System Integrity Protection: enabled

Crashed Thread: 0 CrBrowserMain Dispatch queue: com.apple.main-thread

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000001, 0x000000019fa1c228

Termination Reason: Namespace SIGNAL, Code 5 Trace/BPT trap: 5
Terminating Process: exc handler [3185]

Application Specific Backtrace 0:
0 CoreFoundation 0x000000019bc90300 __exceptionPreprocess + 176
1 libobjc.A.dylib 0x000000019b776cd8 objc_exception_throw + 88

    Correct answer Rikk Flohr_Photography

    We’ve reviewed the email address you use with this forum and find no crash reports in our system.

     

    Did you see a crash dialog?

    Do you use a different email address when filling out the crash report?

    Was the crash dialog Adobe’s?  Apple’s?

     

     

    2 replies

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity ManagerCorrect answer
    November 4, 2024

    We’ve reviewed the email address you use with this forum and find no crash reports in our system.

     

    Did you see a crash dialog?

    Do you use a different email address when filling out the crash report?

    Was the crash dialog Adobe’s?  Apple’s?

     

     

    Rikk Flohr: Adobe Photography Org
    I
    iBcampionAuthor
    Participating Frequently
    November 5, 2024

    Hello, 

    No , I did not see any Adobe crash dialog message.  Lightroom has crash many - many times if there was a Adobe dialog I am sure I would ha seen it.  Lightrooom crashes so fast I don't think the your crash report trigger is ever get tripped to send a dialog

    However, it is included my original post on this community forum

    See attached Apple crash report I just re-uploaded

    AxelMatt
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    November 4, 2024

    Try to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue.

    Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

    https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

    If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the link below.

    Troubleshoot GPU issues | Lightroom Classic (adobe.com)

    If it's help see here Troubleshoot GPU issues | Lightroom Classic (adobe.com) and check the different steps.

     

    Try resetting the preferences of Lightroom Classic:  How to reset Lightroom Classic preferences (adobe.com) 

    It's recommended to backup your preferences before you reset the preferences to the default settings: 

    https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

     

    quote

    ...

    I have deleted and reinstalled  Lightroom, Photoshop, and Creative cloud  apps three times

    ...

    By @iBcampion

     

    Do you have done a clean reinstallation? If no, please follow the steps below: 

     

    If you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

     

    Do you have sent the crash report to Adobe?

     

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
    I
    iBcampionAuthor
    Participating Frequently
    November 5, 2024

    Reply “”Try to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue.””

    Response 

    “”Lightroom crashes immediately , there is no way to select the LRc preferences to make any GPU changes \

    Apple MacBook comes with an integral GPU, the ‘drivers’ part of the MACOS,  “”

    I have deleted and reinstalled  Lightroom, Photoshop, and Creative cloud  apps three times

     

    Reply  

    “”Do you have done a clean reinstallation?   “”

    Response:

    “Yes, Clean Uninstall , as recommend by Adobe.

    I DID it More than three times 

    Also Reinstalled MACOS image three or more times too

     

    Reply

    “”Do you have sent the crash report to Adobe?””

     

    Responce”

    “ No, I did not see a means to send Adobe the crash report,  I did send it to Apple.

    I did include the crash report in my first  post. “

     

    My Fix:

    Upon further investigation, I discovered that despite using the official Adobe uninstaller and system scrubber, Adobe traces remain present on my MacBook. This presence appears to be corrupted, preventing Lightroom from launching on the original user account

     

    To address the issue, I reached out to Apple Support, who advised me to create a new user account on my MacBook and install Lightroom on that account.

    This action effectively resolved the problem, and Lightroom is now operating optimally on the new user account. However, I am not inclined to maintain two user accounts on my computer.

     

    At this point, I’ve decided to reset my MacBook to its original factory settings, including a complete disk format, and start over. Once this is complete, I’ll reinstall Lightroom and hope everything goes smoothly and is functional.

     

    I’m not particularly pleased with Adobe and the way it subtly integrates itself into the operating system. It becomes challenging to resolve Adobe-related issues when things take a turn for the worse.  

     

    I’m seeking a single application that can manage my photo catalog and process my RAW photo images. I don’t require any additional cloud features that are superfluous and unnecessary, except for Lightroom Classic  itself.  

     

    At this point, I believe the issue has been resolved, but the underlying reasons remain elusive. Formatting and reinstalling the system should  not be considered viable solutions.

     

    My System

     Model Name: MacBook Pro

      Model Identifier: MacBookPro18,2

      Model Number: Z14X000HQLL/A

      Chip: Apple M1 Max

      Total Number of Cores: 10 (8 performance and 2 efficiency)

      Memory: 64 GB

      Activation Lock Status: Enabled

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    November 5, 2024

    "Apple Support, who advised me to create a new user account on my MacBook and install Lightroom on that account."

    A corrupt or malfunctioning OS User account is not an uncommon occurrence and creating a test user account (Mac or Win) is always a good way to rule certain problems out. 

    I am glad you found a solution. 

     

    Rikk Flohr: Adobe Photography Org
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