Lightroom Classic 5.7.1 on PC-not displaying imported pictures

Question

I have LR Classic 5.7.1 on a PC running Windows 10 Pro.

The LR catalog isn't displaying all the pictures that are on my external hard drive and were previously imported into the catalog. This is a recent problem.

As an example: I have a file on the harddrive called Betty with 65 pictures in it. But lightroom is only showing 32 pictures. I tried importing, and when I choose the source Betty, it shows all 65 but all of them are greyed out. I tried to Synch the folder, but nothing happened - the 65 pictures appear, all grey. And when I hover over them half say, "This appears to be a duplicate of another photo already in the catalog" and the other half say, "this photo has already been imported". This is just one example.

Should I create a new catalog, re-import everything, and then delete the old catalog? Or should I remove the harddrive folder from current catalog(which is where all my photos are stored) and re-import it? There are 56K pictures stored on the F harddrive in 400 folders. What are the pros and cons to these approaches? Or should I re-install Lightroom or upgrade to a newer version?

Rob_Cullen · Accepted Answer

You seem to have at least three "Pictures" folders. "Pictures" and "PICTURES"- Note the different letter case.

Jim Wilde and Johan Elzenga who post answers frequently seem to have the answers for the "Capitals" error-

See this link-

CAPITALS FIX

dj_paige · Answer

I have a file on the harddrive called Betty with 65 pictures in it. But lightroom is only showing 32 pictures. I tried importing, and when I choose the source Betty, it shows all 65 but all of them are greyed out. I tried to Synch the folder, but nothing happened - the 65 pictures appear, all grey. And when I hover over them half say, "This appears to be a duplicate of another photo already in the catalog" and the other half say, "this photo has already been imported". This is just one example.

These are symptoms of having previously imported the photo and (accidentally?) put it into a different folder than the one you are thinking it is in. You (accidentally?) used COPY, instead of ADD. Importing will not solve the problem. Synchronizing the folder will not solve the problem. You need to find out what folder Lightroom thinks the photos are in (not the folder you think they are in). Once you find them, if you want, we can instruct on how to fix the problem.

To find the photos in Lightroom, please perform ALL four of these steps in order

1. In the Lightroom Library Module, on the left, under Catalog, click on All Photographs
2. Turn off all filters (Ctrl-L once or twice)
3. Turn off all stacking (Photo->Stacking->Expand All Stacks)
4. Search for at least one of these photos by file name using the Lightroom Filter Bar

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