Lightroom Classic 7.2 Issues?

[coracle77]

Is anyone else having performance issues after installing version 7.2?  Since I've updated on my Mac, I'm seeing significant slow-downs, functions not working (requiring relaunch), etc.  Any suggestions?

[brianj3403651]

HI

glad to find out that I am not the only one having problems with 7.2 Every time I stop actively using it Lightroom crashes. This can occur several times a day depending on whether I can be bothered to switch it back on again. I send in  crash reports with my comments and email address and I have heard nothing in reply. I must have sent several dozen crash reports by now. And whilst I have been writing this comment 7.2 has crashed again!

Some kind of statement/reply from Adobe would be very welcome. I am getting very fed up!

[Phillip H-M]

I've got a lot of these issue too on my Surface Pro 4.  Files edited in Photoshop not showing, pop up menus acting very erratically, images sometimes not appearing in loupe view, massive performance issue.  A mess really.

Reverting to 7.1 seems to have sorted everything ^-^

[Phillip H-M]

Update to my original reply.

I found the article below mentioning a one time catalogue update with 7.2 and as it's so easy to roll back I thought I'd try installing 7.2 again and leaving it to finish this update.  Everything is working fine now and there are definite performance improvements on my SP4, I can now see much more of the 16GB RAM being utilised than before too.

However it would've been nice to have known this update was going to happen in the first place, I had no idea it was going on.

https://helpx.adobe.com/lightroom/kb/issues-lightroom-classic-7-2.html

[Ian Lyons]

MrColobus  wrote

However it would've been nice to have known this update was going to happen in the first place, I had no idea it was going on.

https://helpx.adobe.com/lightroom/kb/issues-lightroom-classic-7-2.html

It was a late undocumented addition. Unfortunately, the article you linked to wasn't shared as widely as it should have been. I had replied to a similar post a few days after this thread started New Lightroom Classic (7.2) - Lightroom appears to be accessing every photograph in my catalog (83,3...

[juggle708]

Syncing isn't anywhere close to an answer as I've never had it turned on.  Not only have I experience intermittent crashes, but it has also corrupted several of my hard drives.  I've had to have data recovered forensically.  I've spent days on this issue and still haven't been able to resolve it.  I have 4 computers, two laptops and two Mac Pros (in different states).  All have been updated to the latest versions of all programs.  Once I recover and re-back up my data I'll try going back to an earlier version or just use PS and forget about LR.  Way beyond irritating!

[RuthsDad23]

Problems here as well, but in Win 10. Even tried un-installing and then re-installing via creative cloud. Have same issues on Photoshop that I updated the same time. Takes 10 mins to open, in excess of 3 mins to move from slideshow to library; definitely not usable.

Looking at reverting to 7.1 but 7.2 did 'convert' my catalogue, does anyone know if 7.1 would read a 7.2 catalogue, many thanks?

[dhb2206a]

I did the revert to 7.1 and it has solved all the problems. I can't recall any requirement to update the catalogue though.

[RuthsDad23]

I'm going to have to roll back to 7.1, I think. Strangely, the first update from 7.1 to 7.2 didn't do any update to the catalogue, it was only when I then did a complete un-install then install it did the catalogue update.

[JP Hess]

I don't think there was a catalog update from 7.1 to 7.2. That was just a program update, not an upgrade.

[Bad Weatherford]

I'd be interested in knowing if you get back to something useable. Adobe

must have added some code to everyone's updates that made all the versions

do weird stuff that wasn't happening before.

That Creative Cloud stuff is not for me. I want a stand alone version -

Only! I don't trust Adobe. It's all a ploy to get users to spend more

money, and I think there has to be some CC bullshit added to my stand -

alone version of 6 that wasn't in my version of 5.4.

So anything upgrade/update that happened during the last part of 2017, or

after included hidden CC crap.

[JP Hess]

Lightroom 6 and Lightroom CC 2015 are precisely the same program file, installed by the same installer. Depending on how it is installed determines whether you have the Lightroom 6 features or the Lightroom CC 2015 features. If you install it with a serial number then you have Lightroom 6. Consequently, no dehaze filter, no cloud features, none of the other features that were added to CC 2015, etc. But it IS the very same program.

[Bad Weatherford]

I rest my case

[JP Hess]

And what does that mean? I have been using Lightroom since version 2. I'm running it now on an old Windows machine that was originally Windows 7 and later "upgraded" to Windows 10. It's about six years old. Only has 8 GB RAM, won't accept anymore. No graphics card, onboard graphics only. I don't have any of the performance issues that we seem to read about continually on this forum. Lightroom just works the way I think it should. I'm glad you have rested your case, but if I'm on the jury it will be hung.

[Matulaitis]

JimHess -- I'm curious, how many photos do you have in your Lightroom catalog(s)?

[JP Hess]

I am not a prolific photographer. I have images covering the last nine years, and I only have a little over 20,000 images in my catalog. But really, the size of the catalog should have no bearing on the performance of Lightroom.

[Bad Weatherford]

Why are you even here, Jim Hess? Just browsing comments of disgruntled Lightroom users, so when the mood strikes, you can poke your finger in your ears, stick your tongue out, and scream, "Naaaaa-naaaa-naaaa-naaaa-naaaaa! Mine works, and your's doesn't!" , from your mother's basement?

You f'ing didn't even get what I was trying to say, anyway.

Spoof.

[JP Hess]

Why, of course. So I can laugh at people like you. There is no ploy. It's the conspiracy theorists like you who think Adobe is out to get everyone that aggravate me. Adobe has adopted a business plan that works for them. If that doesn't work for you, then move on. Get something else. Lightroom is just software, and there are plenty of choices. Make a choice that works for you, and enjoy it. I only mentioned my computer because it doesn't take a high-end computer to run Lightroom. If you don't like my answers, that is fine. Don't read them.

[Ricky336]

Jim Hess - I also have an old machine (7 years) that came with Windows 7 and took the advantage of the Windows 10 upgrade - now on Fall Creators Update, also 8GB RAM on DDR2! (also can't upgrade to more ram - 8GB is the limit). I do have an external graphics card however - NVIDIA GeForce 210, with 1GB RAM. (Also an old card and low end - AND I can use the GPU in Lightroom).

I've been using Lightroom since version 4 and now also on 7.2. My catalogue is around 62,000 - maybe not a lot by some standards - but counting. I've also had no performance issues, so I am really befuddled as to why so many users are having performance issues - especially as they have way more powerful machines than mine! (and Jim Hess's).

AND we are ALL using the same software, so it is not like some people get a better version of the upload than others!

So, I would like to say, I've had no problems and to buck the trend.

(And I am a user just like everybody else on here).

Just maybe Lightroom runs better on older machines - wouldn't that be weird!

[RuthsDad23]

welcome back Lightroom, welcome back Photoshop.......rolled both back and now work as before.

[PrettyCranium]

I'm having similar issues.  Freezing, not responding, not able to purge cache (nothing happens when I click) and not able to import.

How do I revert to a previous version?

Super frustrating to be paying for the product when it does not work.

[zoeandmatthew]

On the Adobe Creative Cloud app, next to the Lightroom drop down app is the open/update button. To the right of that is a down arrow which if you click gives you a number of options including reverting to a previous version

[JP Hess]

You can uninstall 7.2 and install 7.1 from the Creative Cloud application manager. Just locate Lightroom Classic CC on the list of applications and click on the options arrow.

[zoeandmatthew]

I have exactly the same problems. Slow, buggy and takes forever to do anything since the update which was apparently going to speed things up.  I have a 2011 imac with 12gb ram and up to this update 7.2 it worked absolutely fine.

As others have done I rolled mine back to the previous version and its back to working fine again.

Come on Adobe please sort this out. Great product now stuck in time until the issues can be resolved

[Ironman Jopey]

I haven't had many performance problems with 7.2 except for when doing tethered captures. Where a capture used to take between less than a second and maybe 1.5 seconds, not they are consistently taking 5 seconds. 5 full seconds from shutter release to display on either my MacBook or iMac.

Adobe, this is wholly unacceptable!

Will you get your act together and STOP causing more problems in your rush to get out cutesy little features that people may or may not even care about? Will you please try to remember that some of us earn our living in photography and that every time you eff up basic functions you are impacting our workflow and thus our income.

Stop. Just stop this madness.

It used to be that your horrendous foul-ups were restricted to Photoshop and that a Lightroom update was a safe bet, but now you've decided to toss LR into the same "We don't care about our customers" bucket as PS.

For the last couple of years I've simply not done an update to PS without first waiting a month or more and watching the forums to see what was fouled up with that release. Now it seems clear I have to do the same for Lightroom as well.

As with RuthsDad23, I will roll back so I can have a functioning product again.

Sad. It is just so sad how bad Adobe has become.

[KissMyKite]

Yes, it's pretty bad. Our advertising agency is having real problems.  Adobe is no longer a trusted "out of the box" or "off the shelf" solution. We work in LAN/SAN/WAN sharing environments and whatever Adobe did to Lightroom it's screwing with our editors all on MAC's around the world.  For the first the head of IT who was a real Adobe advocate has other vendors coming in.   These are tools that professionals need to make a living and Adobe has lost our trust.