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Participant
February 15, 2018
Answered

Lightroom Classic 7.2 Issues?

  • February 15, 2018
  • 29 replies
  • 9605 views

Is anyone else having performance issues after installing version 7.2?  Since I've updated on my Mac, I'm seeing significant slow-downs, functions not working (requiring relaunch), etc.  Any suggestions?

    Correct answer jimt249

    If anyone is still having problems with this issue I found this solution in Adobe help. It works fine, but it would be helpful if they informed people when updating that this might be an issue.

    Issues after updating to Lightroom Classic CC 7.2

    29 replies

    Participant
    April 7, 2018

    Like many others I went back to previous versions but so far after risking the update to 7.3 (April 2018) version things seem better.  Have just invested in more RAM so fingers crossed.

    Participant
    April 3, 2018

    Turning off syncing is *not* the correct answer for me (I've never had it turned on, and it's not turned on now). Handling images and editing Metadata in the Library module is appalling. It can sometimes take up to a minute to load the correct picture's metadata so it can be edited. Trying to select and label images and update metadata is now almost impossible. (Lightroom 7.2 on Windows 10). The earlier versions worked fine.

    Participant
    March 23, 2018

    The update doesn't work for me either. Windows 7 with updated graphics card. Had to rollback to previous version. The Develop module freezes up. I can make changes and they show in the library but not the develop module. So weird. I can't even get support from Adobe. They just keep giving me links to articles that have nothing to do with my issue. Very irritating.

    Participant
    March 9, 2018

    Don't know if others are having the issues that I have with 7.2. I'm using a MacBook Pro when on the road to download and import images. With 7.2 if I don't have an internet connection the import starts but soon hangs the entire laptop. Meaning that moving the cursor stops or is very slow and erratic. Lightroom stops functioning as well as locks the entire machine. I do not have this problem with 7.1 as I have reverted and updated testing many times. If there is a good internet connection, I don't have this problem. I have made sure that any syncing, GPS lookups, etc are off and disabled.

    So until Adobe gets their act together and releases stable versions, I will stay on 7.1 as well as look for alternatives.

    Participant
    March 9, 2018

    above was the solution of the problem

    in a post from jimt 249

    Participant
    March 9, 2018

    Thanks for the suggestion. I tried this with the config.lua change. I verified that

    DigestManager.dontCalculateDigest = true

    was set properly and all sync disabled. Unfortunately this had no change or effect to my problem. It still hung my laptop requiring a power cycle.

    Participant
    March 9, 2018

    I'm having major issues with the upgrade, open LR  7.2  and takes forever or doesn't upload or show images in folders.  I have over 200k images in this catalogue.  With my smaller catalogues, works fine. When I called Adobe, they said there was a bug with this upgrade and they were working on it?  Also stated that I shouldn't have have any catalogues with images greater than 75K which may explain why my smaller catalogues are working fine.

    jimt249Correct answer
    Participant
    March 8, 2018

    If anyone is still having problems with this issue I found this solution in Adobe help. It works fine, but it would be helpful if they informed people when updating that this might be an issue.

    Issues after updating to Lightroom Classic CC 7.2

    Participant
    March 10, 2018

    Thanks, but this solution does not work for large catalogs.  Mine is about 200K images, works well with 7.1 but does not with 7.2 despite all measures suggested. 

    Participant
    March 11, 2018

    Same here.  I got around 150k images in my catalog and the upgrade to 7.2 was a disaster. Even with a freshly build computer (i7 8600k, 64Go Ram, GTX1080, and PCIE SSD)

    I downgraded to 7.1 for the moment, i will wait for the next update.

    KissMyKite
    Participating Frequently
    March 6, 2018

    Yes, it's pretty bad. Our advertising agency is having real problems.  Adobe is no longer a trusted "out of the box" or "off the shelf" solution. We work in LAN/SAN/WAN sharing environments and whatever Adobe did to Lightroom it's screwing with our editors all on MAC's around the world.  For the first the head of IT who was a real Adobe advocate has other vendors coming in.   These are tools that professionals need to make a living and Adobe has lost our trust.

    Participating Frequently
    March 6, 2018

    That’s at the core of the issue that Adobe doesn’t seem to understand: trust. For the life of me I don’t get how they can be so blind that they can’t (or won’t) see the effect of their shoddy work.

    It seems clear their their leaders are driving the dev teams to create new trinkets for PS & LR without doing any quality control testing. New functions are useless if the core functions are broken.

    I rolled back to 7.1 and tethered capture is back to decent performance.

    I’m with you & your company tonyf: I’m looking seriously at alternatives. I can do easily do without LR, but I’ve been a PS user since version 4 And I know the keyboard commands and how to use the tool well enough to do so in my sleep.

    I wonder if Adobe will get their act together before I find a replacement. My trust in them is so destroyed that once I leave, it will be permanent, even if they do return to basic quality control.

    Participating Frequently
    March 5, 2018

    I haven't had many performance problems with 7.2 except for when doing tethered captures. Where a capture used to take between less than a second and maybe 1.5 seconds, not they are consistently taking 5 seconds. 5 full seconds from shutter release to display on either my MacBook or iMac.

    Adobe, this is wholly unacceptable!

    Will you get your act together and STOP causing more problems in your rush to get out cutesy little features that people may or may not even care about? Will you please try to remember that some of us earn our living in photography and that every time you eff up basic functions you are impacting our workflow and thus our income.

    Stop. Just stop this madness.

    It used to be that your horrendous foul-ups were restricted to Photoshop and that a Lightroom update was a safe bet, but now you've decided to toss LR into the same "We don't care about our customers" bucket as PS.

    For the last couple of years I've simply not done an update to PS without first waiting a month or more and watching the forums to see what was fouled up with that release. Now it seems clear I have to do the same for Lightroom as well.

    As with RuthsDad23, I will roll back so I can have a functioning product again.

    Sad. It is just so sad how bad Adobe has become.

    Participant
    March 2, 2018

    I have exactly the same problems. Slow, buggy and takes forever to do anything since the update which was apparently going to speed things up.  I have a 2011 imac with 12gb ram and up to this update 7.2 it worked absolutely fine.

    As others have done I rolled mine back to the previous version and its back to working fine again.

    Come on Adobe please sort this out. Great product now stuck in time until the issues can be resolved

    Known Participant
    March 2, 2018

    I'm having similar issues.  Freezing, not responding, not able to purge cache (nothing happens when I click) and not able to import.

    How do I revert to a previous version?

    Super frustrating to be paying for the product when it does not work.

    Participant
    March 2, 2018

    On the Adobe Creative Cloud app, next to the Lightroom drop down app is the open/update button. To the right of that is a down arrow which if you click gives you a number of options including reverting to a previous version