Participating Frequently

Question

Lightroom Classic 7.3 Release Does Not Import CR3 Files

Forum|Forum|7 years ago
April 9, 2018
5 replies
8963 views

I downloaded and installed the new LR Classic 7.3 Release and Camera RAW 10.3. Contrary to the specs, this release does not recognize the new Canon Camera RAW format CR3. I tried importing them using the Import dialog and synchronizing them without the dialog as well.

I'm on Windows 10.

I also installed the latest Photoshop CC - and the same CR3 files do open in Photoshop.

Is this a bug and when will there be a fix for Lightroom CC?

This topic has been closed for replies.

Bradsoop

Participant

I'm using Lightroom 7.5 shooting on the Canon's R, it gives me this when i try to import .cr3s

Bradsoop

Participant

i updated lightroom and it does do cr3s now

HCRubinSF

Participant

Hi Everyone, I am wondering if there has been a CR3 fix to date. My problem is similar to Karen's. I was able to import the photographs into lightroom, and can see the CR3 photos (also taken with a canon M50) in my catalogue as thumbnails, but cannot open them. A question mark appears next to the folders where the files reside.

Thanks.

Just Shoot Me

Legend

hcrubinsf wrote
Hi Everyone, I am wondering if there has been a CR3 fix to date. My problem is similar to Karen's. I was able to import the photographs into lightroom, and can see the CR3 photos (also taken with a canon M50) in my catalogue as thumbnails, but cannot open them. A question mark appears next to the folders where the files reside.
Thanks.

If you are seeing a Question Mark ( ? ) next to the folder then that folder is missing and has nothing to do whether or not the version of LR you are using supports the camera that took those images.

Please start you own discussion and give as much detail as possible on the problem you are having.

S

stevenblackwood1950

Participant

I am using 7.31 and I get strange results. Using a card reader, LR reads and imports the CR3 files fine. However, if I connect via EOS Utility the CR3 files only show blank placeholders. (JPS and MP4 files are fine. However, even though I can import CR3 files through a card reader, it will not import the GPS files I get through my phone. I can download a JPG and GPS is then read file. This definitely is a LR problem, probably related to the new canon RAW format.

DdeGannes

Community Expert

These new CR3 files are from which Camera Model and do you use any special settings?

Looking at the screen shot you posted of the import dialog you have selected New Pictures, maybe you should try the option "All Photos".

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.

K

Karen BrockneyAuthor

Participating Frequently

This is from a new Canon EOS M50 mirrorless camera, just available within the last month. Canon introduced the new CR3 format with this camera. There are two types of RAW possible with this camera - the generic RAW and a new CRaw, a compressed RAW format.. I am using the generic RAW.

Another note: the movie files are in MP4 format and the photos are in CR3 format on my memory card. I always capture video and photos on the same card. LR recognizes the MP4 files, but not the CR3 files.

I did another test with a blank memory card to see if mixing movies and photos caused the problem. I took three photos (CR3) and then tried to import them using File -> Import Photos and Video. The Import screen shows "No photos found."

So definitely the Import dialogue is not recognizing the new CR3 format.

Is this forum where we report bugs?

A

allisterf

Participant

I have the same issue here with Lightroom CC 7.3.1. A direct import from SD card will not see or import the .CR3 files, however if I copy these files first to a local disk they will import into the Catalog OK.

Very frustrating. How long before Adobe fixes this bug? Canon's new CR3 files are here to stay - we need a resolution.

DdeGannes

Community Expert

Describe what happens when you try to import the raw format files. Do you get a error message? if so please post a screen capture of the message or quote what it says, word for word.

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.