Lightroom Classic 8.3.1 suddenly stopped importing all MOV files on one machine but not another
3 weeks ago my MacBook Pro version of Lightroom Classic 8.3.1 stopped importing all .MOV files from multiple camera brands (Panasonic, GoPro, Nikon). It reports the generic error "There is a problem with the video file (N)", where N is the number of .MOV files that failed. The same .MOV files can be handled natively by Mac Preview. The video import workflow on the same computer has worked for years. Renaming to .mp4 works avoids the bug, but that is not a solution for import. This bug is 100% repeatable now and never happened before 3 weeks ago (of course, just before I left the internet for an expedition). It is possible
This is NOT the same as the intermittent failure of dynamiclinkmediaserver.
I replicated the exact same import data on my iMac, and the bug does NOT happen on the iMac. Both computers are running the same OS (Mojave 10.14.5 [18F132], updated in June on both machines) and the same build of Lightroom 8.3.1 [ 201905241238-dcd7e2de ]. Both machines have similar processor and memory configurations. The only difference I can see between the two machines is the graphic processor: the iMac uses AMD Radeon R9 M290X and the MacBook uses Intel Iris Plus Graphics 655.
This bug has basically killed my entire workflow, because now I have to manually copy and sort the videos from the still images and can't use Lightroom to manage the video assets. Adobe please look into this so that people with this bug can continue to use Lightroom.
tom
System info from computer showing the bug:
Lightroom Classic version: 8.3.1 [ 201905241238-dcd7e2de ]
License: Creative Cloud
Language setting: en-US
Operating system: Mac OS 10
Version: 10.14.5 [18F132]
Application architecture: x64
Logical processor count: 8
Processor speed: 2.3 GHz
Built-in memory: 16,384.0 MB
Real memory available to Lightroom: 16,384.0 MB
Real memory used by Lightroom: 1,772.7 MB (10.8%)
Virtual memory used by Lightroom: 3,337.4 MB
Memory cache size: 510.8MB
Internal Camera Raw version: 11.3 [ 197 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 72MB / 8191MB (0%)
Camera Raw real memory: 74MB / 16384MB (0%)
Displays: 1) 2880x1800
Graphics Processor Info:
Metal: Intel(R) Iris(TM) Plus Graphics 655
Installed Plugins:
1) AdobeStock
2) Aperture/iPhoto Importer Plug-in
3) Facebook
4) Flickr
5) Nikon Tether Plugin
Config.lua flags: None
System info from computer NOT showing the bug:
Lightroom Classic version: 8.3.1 [ 201905241238-dcd7e2de ]
License: Creative Cloud
Language setting: en-US
Operating system: Mac OS 10
Version: 10.14.5 [18F132]
Application architecture: x64
Logical processor count: 8
Processor speed: 4.0 GHz
Built-in memory: 16,384.0 MB
Real memory available to Lightroom: 16,384.0 MB
Real memory used by Lightroom: 2,352.1 MB (14.3%)
Virtual memory used by Lightroom: 5,389.1 MB
Memory cache size: 166.2MB
Internal Camera Raw version: 11.3 [ 197 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 599MB / 8191MB (7%)
Camera Raw real memory: 608MB / 16384MB (3%)
Displays: 1) 5120x2880
Graphics Processor Info:
Metal: AMD Radeon R9 M290X
Installed Plugins:
1) AdobeStock
2) Aperture/iPhoto Importer Plug-in
3) Facebook
4) Flickr
5) Nikon Tether Plugin
Config.lua flags: None
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