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Lightroom Classic 8.4.1 impossible to download

Explorer ,
Sep 22, 2019 Sep 22, 2019

Hi,

Since yesterday, I try to update to Lightroom Classic 8.4.1 and ACR and after 43% it stop download. I try 4 times and it is always the same. I have french Lightroom Classic, windows 10

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Community Expert ,
Sep 22, 2019 Sep 22, 2019
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Explorer ,
Sep 22, 2019 Sep 22, 2019

I do not have an error message or a code, it stop at 43% 

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LEGEND ,
Sep 22, 2019 Sep 22, 2019

Have you Restarted your computer?

Have you shut down all other programs before trying to update the software?

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Explorer ,
Sep 22, 2019 Sep 22, 2019
Yes
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LEGEND ,
Sep 22, 2019 Sep 22, 2019

Ethernet or WiFi? Getting at Internet reliability.

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LEGEND ,
Sep 22, 2019 Sep 22, 2019

Have you attempted to simply sign out from Adobe Creative Cloud Desktop, then sign back in, before updating? Old issue fix

 

https://lightroomkillertips.com/if-youre-having-lightroom-cc-install-issues/

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LEGEND ,
Sep 22, 2019 Sep 22, 2019

And with or without errors, has something gone kaput with your copy of Adobe Creative Cloud Desktop App (ACCDA)? Not the programs like Lightroom Classic, just ACCDA. And I am not talking about using the CC Cleaner Tool, or using your Admin account to reinstall ACCDA (well, hopefully not)

 

https://helpx.adobe.com/download-install/kb/failed-install-creative-cloud-desktop.html

 

 

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LEGEND ,
Sep 25, 2019 Sep 25, 2019

I recommend that you, and all having  this  problem, post  your problem at the Adobe feedback site for greater visibility by actual Adobe Tecs

 

site: https://feedback.photoshop.com/photoshop_family/categories/photoshop_family_photoshop_lightroom?topi...

 

Add a new problem in the Lightroom Classic section (link should point right to it)

 

As I am recommending this in 3 individual discussions, check and see if a member already created the problem posting, if so, add to it (Me To)

 

You should include your system information in the posting

 

You should include mention of your community page discussion (point back to it, providing a link)

 

 

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LEGEND ,
Sep 25, 2019 Sep 25, 2019
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Explorer ,
Sep 25, 2019 Sep 25, 2019
LATEST

The solution, for me, in Adobe Creative Cloud, disconect the Adobe account, reconect to Adobe account and start immediately the update.

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