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MarkJansen8402046
Known Participant
August 13, 2019
Question

Lightroom Classic 8.4: use GPU for image processing (Process version 5 or higher)

  • August 13, 2019
  • 7 replies
  • 4891 views

I installed the latest version of Lightroom classic, which contains on update for GPU processing.

In my environment, the option "use GPU for image processing (Process version 5 or higher)" is disabled.

I have an NVIDEO GeForce MX 150 (23.21.13.8873) - 2gb

Ststem info:

Lightroom Classic-versie: 8.4 [ 201908011719-03751b60 ]

Licentie: Creative Cloud

Taalinstelling: nl

Besturingssysteem: Windows 10 - Home Premium Edition

Versie: 10.0.17763

Toepassingsarchitectuur: x64

Systeemarchitectuur: x64

Aantal logische processors: 8

Processorsnelheid: 1,9 GHz

Ingebouwd geheugen: 20355,5 MB

Beschikbaar fysiek geheugen voor Lightroom: 20355,5 MB

Fysiek geheugen gebruikt door Lightroom: 1534,2 MB (7,5%)

Virtueel geheugen gebruikt door Lightroom: 1639,4 MB

Aantal GDI-objecten: 981

Aantal gebruikersobjecten: 2454

Aantal proceshandelingen: 2296

Cachegeheugengrootte: 83,0MB

Interne Camera Raw-versie: 11.4 [ 273 ]

Maximumaantal door Camera Raw gebruikte threads: 5

Camera Raw SIMD-optimalisatie: SSE2,AVX,AVX2

Virtueel geheugen Camera Raw: 238MB / 10177MB (2%)

Fysiek geheugen Camera Raw: 239MB / 20355MB (1%)

Dpi-instelling systeem: 96 dpi

Bureaubladcompositie ingeschakeld: Ja

Schermen: 1) 1920x1080

Invoertypen: Multi-aanraking: Nee, Geïntegreerde aanraking: Nee, Geïntegreerde pen: Nee, Externe aanraking: Nee, Externe pen: Nee, Toetsenbord: Nee

GPU-info:

DirectX: NVIDIA GeForce MX150 (23.21.13.8873)

Any idea?

Thanks,

Mark

Message was edited by: Akash Sharma

This topic has been closed for replies.

7 replies

GoldingD
GoldingD
Legend
August 14, 2019

P.S. as to the NVIDIA  driver update. You probably have an NVIDIA application called GeForce Experience. That application might need an update it-shelf. But I digress, using that application you should be able to check for the driver update.

Issues people have:

1. dependence upon Windows update, no place to look for driver updates for GPU’s

2. dependance on outdated GPU mfg applications like GeForce Experience that got buggy and had to be updated.

GoldingD
GoldingD
Legend
August 13, 2019

And does that GPU and/or driver support DirectX v12?

update: latest one will under WIN 10

update 2: can not find release notes for v388.73, but release notes for v388.00, do show DirectX support

http://uk.download.nvidia.com/Windows/388.00/388.00-win10-win8-win7-notebook-release-notes.pdf

GoldingD
GoldingD
Legend
August 13, 2019

Your GPU. driver:

GeForce MX 150 (23.21.13.8873)

( actually v388.73)

very old

Latest at NVIDIA;

Version:431.60  WHQL
Release Date:2019.7.23
Operating System:Windows 7 64-bit, Windows 8.1 64-bit, Windows 8 64-bit
Language:English (US)
peterl79915529
peterl79915529
Participant
August 13, 2019

I am having the same problem, and have been stuck with an inane CSR from adobe for the last hour who insists it must be my graphics card or some "error" he won't specify. Although 3/4 of that time was spent just trying to show him that I had fully updated to the newest graphics driver. His final word on this, is quoted here too which is: "Acceleration may also be turned off automatically if your system does not support it or due to an error. If acceleration is turned off and an error message appears, it could be due to GPU hardware, driver version, or operating system not meeting the system requirements."

However, he also shared this page: Adobe Lightroom GPU Troubleshooting and FAQ

Which lists my card as not only supported, but recommended.

Very frustrating. I hate when things are grayed out with no further explanation.

dfranzen_camera_raw
Adobe Employee
dfranzen_camera_raw
Adobe Employee
August 13, 2019

I may be able to shed some more light on the problem if you can share some logging from Lr Classic (instructions below).

First, these GPU acceleration feature requirements for Camera Raw 11.4 also apply to Lightroom Classic 8.4:

Camera Raw system requirements

Please note that the OS and driver version and not just the card model are considerations.

In the Logs folder (see instructions below) you should find log files with names beginning with "Adobe Photoshop Lightroom Classic Log Latest." The v1 log file might be helpful to analyze.

Here are some generic instructions for finding these logs:

IMPORTANT: You must QUIT the host application BEFORE you collect the log files.

The best way to collect a log about a bug is to do the following:

Quit the host app.

Re-launch the host app.

Perform the minimum number of steps required to reproduce the problem.

Quit the host app again.

Now collect the log files.

On Windows the log location is:

%APPDATA%\Adobe\CameraRaw\Logs

One shortcut to get to this folder on Windows is to...

Tap the Windows key

Enter "Run"

Enter "%APPDATA%\Adobe\CameraRaw\Logs"

For example:

C:\Users\tester\AppData\Roaming\Adobe\CameraRaw\Logs

On Mac the log location is:

~/Library/Application Support/Adobe/CameraRaw

For example:

/Users/tester/Library/Application Support/Adobe/CameraRaw

    M
    MarkJansen8402046Author
    Known Participant
    August 14, 2019

    https://forums.adobe.com/people/the+dfranzen  wrote

    I may be able to shed some more light on the problem if you can share some logging from Lr Classic (instructions below).

    This is my logfile with GPU logging of my lightroom app.
    Maybe there is an explanation about the problem?

    https://drive.google.com/open?id=1vBfyBotnqS-VZQcqKPTZGMXCHK3Wq5CM

    witoldl28805588
    witoldl28805588
    Participant
    August 13, 2019

    Try updating your Nvidia drivers. It has helped in my case.

    DdeGannes
    Community Expert
    DdeGannesCommunity Expert
    Community Expert
    August 13, 2019

    Quote

    "I installed the latest version of Lightroom classic, which contains on update for GPU processing.

    In my environment, the option "use GPU for image processing (Process version 5 or higher)" is disabled.

    I have an NVIDEO GeForce MX 150 (23.21.13.8873) - 2gb"

    @  Mark Jansen, you can get some additional info at the link below.

    Adobe Lightroom Classic 8.4 & Camera Raw 11.4 | August 2019 | Computer Darkroom

    Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.
    Akash Sharma
    Akash Sharma
    Legend
    August 13, 2019

    Hi Mark,

    Sorry that the option "use GPU for image processing (Process version 5 or higher)" is disabled.in Lightroom Classic 8.4

    In Lightroom Classic, the current status of GPU acceleration is displayed just below the GPU name. Your system may automatically support basic or full acceleration. If your system automatically supports basic acceleration, you can enable full acceleration using the Custom option.

    Acceleration may also be turned off automatically if your system does not support it or due to an error. If acceleration is turned off and an error message appears, it could be due to GPU hardware, driver version, or operating system not meeting the system requirements.

    You can select one of the following options from the Use Graphics Processor drop-down to turn the GPU acceleration on/off.

    • Auto

    Select this option to automatically determine the correct level of GPU support based on your system's hardware and operating system configuration. This is the default option.

    • Custom

    Select this option to choose the level of GPU support manually.

    • Use GPU for Display
    • Use GPU for Image Processing

    Thanks,

    Akash

      A
      ALPH-adob
      Participating Frequently
      August 13, 2019

      What does "Process version 5 or higher" actually means?

      99jon
      99jon
      Legend
      August 13, 2019

      It’s the current P/V which is used for editing all recent and newly imported files. It’s found in the calibration panel. Older images may have been edited under an earlier P/V. Adobe never changes your historic editing but displays a thunderbolt icon under the histogram. Clicking it gives the option to update to the current P/V.

      This means GPU features introduced in LR Classic 8.4 will only work on these images and those being edited under a future P/V algorithm. But this assumes a supported GPU. For example on my W10 machine my graphics card is fully supported and I can use the custom setting and choose to use the GPU for editing and display. On my Mac laptop the GPU only supports basic graphics acceleration.

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