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Participating Frequently
September 20, 2021
Question

Lightroom Classic - Adobe Application Manager is missing or damaged.

  • September 20, 2021
  • 11 replies
  • 357 views

I have bought a Lightroom Classic. On start is shows this dialog:  

Lightroom quits/crash on startup. Before installing Creative Clouds runs a bit longer (few minutes).

Installation of Creative Cloud doesn't help.

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11 replies

GoldingD
Legend
September 21, 2021

At this point, now that Lightroom appears to at least start, can you post the exact Adobe program name and version? Best obtained from Lightroom, by clicking on Help, then System Info. Heck, while you are at it, perhaps you can paste in the first 12 lines.

 

Participating Frequently
September 21, 2021

Face recognition is not probably working ... the process hasn't started yet. But at least don't crash on start so I can access my thousands photos ...

DdeGannes
Community Expert
Community Expert
September 21, 2021

Ok good to hear you have it working again, on another note is the “face recognition” also working again?

 

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.
Participating Frequently
September 21, 2021

Verified. When I change date to 14.12.2018 the Lightroom starts and works. The date can be changed back after application is started.

 

It is definitelly bug or planned crash ...

Participating Frequently
September 21, 2021

The crash is probably casused by the expiration of a license Adobe took from a 3rd party for facial recognition 😞

https://feedback-readonly.photoshop.com/conversations/lightroom-classic/lightroom-classic-version-6-crashes-in-the-facial-recognition-module/5fd510567288d52d004c42d6 

 

It is poor Adobe company behaviour ....

Participating Frequently
September 21, 2021

Unfortunatelly I can't reinstall it. The LR 6 installer is a 32-bit program, and BigSur no longer run 32-bit programs. 

DdeGannes
Community Expert
Community Expert
September 20, 2021
Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.
DdeGannes
Community Expert
Community Expert
September 20, 2021

The perpetual license version of Lightroom 2015 was known as Lightroom 6.

Not Lightroom Classic, which is the successor to this version now only available via subscription.

I recall there is an option to switch Lightroom 2015 to Lightroom 6 by utilizing your license key. I do not remember the location but it should be in the menu somewhere.

Are you trying to reinstall on a new or reconditioned unit?

The screen capture shows you have the latest version installed 2015.14 is 6.14.

One is a subscription the other perpetual license key.

 

 

 

 

 

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.
GoldingD
Legend
September 20, 2021

What MACOS do you have?

Catalina and newer will not allow that 32bit installer to run.

 

Participating Frequently
September 20, 2021

The Lightroom 2015 was the latest version that could be bought as a program forever - without subscription. 

No, no subscription. But it works good for me for years - I don't need new functionality. But I'm really sad that it stop working.