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AnthonyB Media
Participant
January 31, 2024
Answered

Lightroom Classic and Lightroom won't open on my macbook pro

  • January 31, 2024
  • 2 replies
  • 1758 views

Lightroom Classic just stays on the artwork that is displayed while loading.
Seems to get stuck on reading preferences.

Lightroom  doesn't open up either but has an error message that says:

AgImageIOInit.init: failed to initialize Camera Raw: initializing Camera Raw: dng_error_unknown

 

All other Adobe apps are working so I have no idea what's going on with these.

Correct answer AnthonyB Media

I FOUND THE SOLUTION!! :)... I found it on a different thread, I'll post it below.
... ...............................

I just had this same issue but without the error initialing Lightroom.

I first determined using a different user account on my mac that I was able to launch Photoshop and Camera Raw and Lightroom Classic without error or issue there.

In the end, after removing all the adobe software and rebooting into Safe Mode I was able to launch all three pieces of software except that Lightroom for the first time (while in safe mode) gave me a user permission error (see attached photo), clicking the learn more link took me to this adobe help page.

I used the LightroomCorrectPermission.zip to download and run the script in Terminal and this fixed all my issues. Now I can open LrC, Camera Raw, and Raw files in Photoshop.

I will be interested to see if this also fixes your issue.

.....................
I opened the script I downloaded when clicking their link with Terminal on my affected computer (You have to select "all applications" because my mac didn't have Terminal as a recommended app to open that file.)
Then it prompts you to type your password....
Type it and press enter and that's it! Problem fixed.

2 replies

GoldingD
Legend
February 13, 2024
AnthonyB Media
Participant
February 13, 2024

No I have not....
There Still doesn't seem to be a solution???]

GoldingD
Legend
January 31, 2024

Stuck at reading preferences. Have you considered resetting the LrCc preferences file? It might be corrupt. Carefully read:

 

AnthonyB Media
Participant
February 3, 2024

Unfortunately, I've tried that many times with no luck 😕😕