Lightroom Classic ask for subscription on every launch

Forum|Forum|2 years ago
March 22, 2023
2 replies
486 views

Almost every time I open LR Classc v12.2.1 I have to confirm my subscription

Win 11 desktop online 24/7

It always confirms immediately but is a pain to be asked every day.

#lightroom #subscription

{Edited the thread title by the Moderator}

Windows

This topic has been closed for replies.

Correct answer Sameer K

Hi @brianw79828710 . Welcome to the Lightroom Classic Community. I'll help you figure this out.

The first thing you can try to update the subscription info in Lightroom Classic is to Sign out of the Creative Cloud app & sign in again.

If this does not work, try this:

In the Creative Cloud app, press CTRL + ALT + T (Win) or CMD + OPT + T (macOS) to launch Creative Cloud Troubleshooter & select 'Close Creative Cloud and related processes' > click on Go.
Go to Task Manager & force stop any other Adobe-related processes & the process called 'Adobe IPC Broker' has to be closed after all the other tasks are closed.
Windows - Press Windows + R to open Run Dialogue > enter %TEMP% > Click on OK.
Delete any files or folders with 'NGL' in their names.
Restart the computer
Sign in to Creative Cloud again and let me know if the issue exists.

Thanks!
Sameer K

Sameer K

Correct answer

Community Manager

Hi @brianw79828710 . Welcome to the Lightroom Classic Community. I'll help you figure this out.

The first thing you can try to update the subscription info in Lightroom Classic is to Sign out of the Creative Cloud app & sign in again.

If this does not work, try this:

In the Creative Cloud app, press CTRL + ALT + T (Win) or CMD + OPT + T (macOS) to launch Creative Cloud Troubleshooter & select 'Close Creative Cloud and related processes' > click on Go.
Go to Task Manager & force stop any other Adobe-related processes & the process called 'Adobe IPC Broker' has to be closed after all the other tasks are closed.
Windows - Press Windows + R to open Run Dialogue > enter %TEMP% > Click on OK.
Delete any files or folders with 'NGL' in their names.
Restart the computer
Sign in to Creative Cloud again and let me know if the issue exists.

Thanks!
Sameer K

brianw79828710Author

Inspiring

Great, all done, seems OK so far. Thanks.

GoldingD

Legend

Your copy of the Adobe Creative Cloud Desktop App, a.k.a Adobe Creative Cloud. Do you for some reason design out?

Is you bring it up now, does it state signed in?

If it is currently signed in, does opening LrC behave?

If it is currently signed in, but LrC does not behave, have you tried signing out (in the Adobe Creative Cloud Desktop App) then signing back in. Watching out for any error messages or notifications. And if none, seeing if LrC behaves.

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