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MWilliford
MWilliford
Participant
Jan 14, 2024 11:13 PM UTC
Question

Lightroom Classic becomes unresponsive when using Photo>Enhance or new Denoise functions

Lightroom Classic becomes unresponsive when using Photo>Enhance or new Denoise functions.  The enhance box pops-up, the green processing band progresses across, then the progress box disappears and the image preview panel never pops-up.  Further, LrC then becomes completely unresponsive - nothing can be clicked or selected.  The program must be shut down in Task Manager and then restarted.  

 

This seemed to work fine until Denoise was used a few times.  Issue appeared within the past week.  I have deactivated GPU with no affect.

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    2 replies

    GoldingD
    GoldingD
    Legend
    Jan 15, 2024 2:17 AM UTC

    Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut out as that is just so much dead space to us non-Techs and it takes up vast amounts of scroll space making the reply less readable and less likely that others will bother with your post.

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    CaymanBonnie
    Participant
    Sep 20, 2024 9:04 PM UTC

    Lightroom Classic version: 13.5.1 [ 202408271704-d15d09cd ]
    License: Creative Cloud
    Language setting: en-CA
    Operating system: Mac OS 14
    Version: 14.6.1 [23G93]
    Application architecture: x64
    Logical processor count: 16
    Processor speed: 3.6GHz
    SqLite Version: 3.36.0
    Built-in memory: 65,536.0 MB
    Dedicated GPU memory used by Lightroom: 8,778.1MB / 8,192.0MB (107%)
    Real memory available to Lightroom: 65,536.0 MB
    Real memory used by Lightroom: 10,382.2 MB (15.8%)
    Virtual memory used by Lightroom: 61,688.2 MB
    Memory cache size: 301.2MB
    Internal Camera Raw version: 16.5 [ 1954 ]
    Maximum thread count used by Camera Raw: 5
    Camera Raw SIMD optimization: SSE2,AVX,AVX2
    Camera Raw virtual memory: 2470MB / 32767MB (7%)
    Camera Raw real memory: 2722MB / 65536MB (4%)

    Cache1:
    Final1- RAM:37.0MB, VRAM:0.0MB, D2F122C4-D168-4E36-9FC1-170BF0F52C5C.dng
    Final2- RAM:37.0MB, VRAM:0.0MB, 7ACAFD4E-069C-4AA2-ADDE-49FC80CD4962.dng
    Final3- RAM:37.0MB, VRAM:0.0MB, AAD81BD1-4BF8-4D6D-8A4C-B8DA2909C102.dng
    Final4- RAM:37.0MB, VRAM:0.0MB, 5282FDCE-B019-4208-A5C0-47CD4F5C6D17.dng
    Final5- RAM:941.0MB, VRAM:3,318.0MB, _0Z80017.NEF
    Final6- RAM:184.0MB, VRAM:0.0MB, _0Z80017-3.tif
    Final7- RAM:184.0MB, VRAM:0.0MB, _0Z80017.tif
    Final8- RAM:37.0MB, VRAM:0.0MB, B7B3FF14-01A5-4889-AC4B-24984885CB24.dng
    Preview9- RAM:20.0MB, VRAM:0.0MB, _0Z80017-2.tif
    Final10- RAM:37.0MB, VRAM:0.0MB, D9952796-4580-48E4-B451-E244D6F39EA5.dng
    NT- RAM:1,551.0MB, VRAM:3,318.0MB, Combined:4,869.0MB

    Cache2:
    m:301.2MB, n:992.6MB

    U-main: 125.0MB

    Standard Preview Size: 4096 pixels
    Displays: 1) 4096x2304

    Graphics Processor Info:
    Metal: AMD Radeon Pro 580X
    Init State: GPU for Export supported by default
    User Preference: Auto
    Enable HDR in Library: ON

    Application folder: /Applications/Adobe Lightroom Classic
    Library Path: /Volumes/T7 Shield/Pictures/Lightroom Files/New Catalogue-v13-3.lrcat
    Settings Folder: /Users/bonniegerow/Library/Application Support/Adobe/Lightroom

     

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