Lightroom Classic becomes unresponsive when using Photo>Enhance or new Denoise functions

Report · Jan 14, 2024

Lightroom Classic becomes unresponsive when using Photo>Enhance or new Denoise functions. The enhance box pops-up, the green processing band progresses across, then the progress box disappears and the image preview panel never pops-up. Further, LrC then becomes completely unresponsive - nothing can be clicked or selected. The program must be shut down in Task Manager and then restarted.

This seemed to work fine until Denoise was used a few times. Issue appeared within the past week. I have deactivated GPU with no affect.

Report · Jan 14, 2024

Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut out as that is just so much dead space to us non-Techs and it takes up vast amounts of scroll space making the reply less readable and less likely that others will bother with your post.

Report · Sep 20, 2024

Lightroom Classic version: 13.5.1 [ 202408271704-d15d09cd ]
License: Creative Cloud
Language setting: en-CA
Operating system: Mac OS 14
Version: 14.6.1 [23G93]
Application architecture: x64
Logical processor count: 16
Processor speed: 3.6GHz
SqLite Version: 3.36.0
Built-in memory: 65,536.0 MB
Dedicated GPU memory used by Lightroom: 8,778.1MB / 8,192.0MB (107%)
Real memory available to Lightroom: 65,536.0 MB
Real memory used by Lightroom: 10,382.2 MB (15.8%)
Virtual memory used by Lightroom: 61,688.2 MB
Memory cache size: 301.2MB
Internal Camera Raw version: 16.5 [ 1954 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 2470MB / 32767MB (7%)
Camera Raw real memory: 2722MB / 65536MB (4%)

Cache1:
Final1- RAM:37.0MB, VRAM:0.0MB, D2F122C4-D168-4E36-9FC1-170BF0F52C5C.dng
Final2- RAM:37.0MB, VRAM:0.0MB, 7ACAFD4E-069C-4AA2-ADDE-49FC80CD4962.dng
Final3- RAM:37.0MB, VRAM:0.0MB, AAD81BD1-4BF8-4D6D-8A4C-B8DA2909C102.dng
Final4- RAM:37.0MB, VRAM:0.0MB, 5282FDCE-B019-4208-A5C0-47CD4F5C6D17.dng
Final5- RAM:941.0MB, VRAM:3,318.0MB, _0Z80017.NEF
Final6- RAM:184.0MB, VRAM:0.0MB, _0Z80017-3.tif
Final7- RAM:184.0MB, VRAM:0.0MB, _0Z80017.tif
Final8- RAM:37.0MB, VRAM:0.0MB, B7B3FF14-01A5-4889-AC4B-24984885CB24.dng
Preview9- RAM:20.0MB, VRAM:0.0MB, _0Z80017-2.tif
Final10- RAM:37.0MB, VRAM:0.0MB, D9952796-4580-48E4-B451-E244D6F39EA5.dng
NT- RAM:1,551.0MB, VRAM:3,318.0MB, Combined:4,869.0MB

Cache2:
m:301.2MB, n:992.6MB

U-main: 125.0MB

Standard Preview Size: 4096 pixels
Displays: 1) 4096x2304

Graphics Processor Info:
Metal: AMD Radeon Pro 580X
Init State: GPU for Export supported by default
User Preference: Auto
Enable HDR in Library: ON

Application folder: /Applications/Adobe Lightroom Classic
Library Path: /Volumes/T7 Shield/Pictures/Lightroom Files/New Catalogue-v13-3.lrcat
Settings Folder: /Users/bonniegerow/Library/Application Support/Adobe/Lightroom