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mcphoto_se
Participant
April 3, 2018
Question

Lightroom Classic CC 7.3 update crashes all the time

  • April 3, 2018
  • 55 replies
  • 31790 views

I have  big problem with the new update of Lightroom Classic CC 7.3 and it is crashing a lot. It has crashed when I used the Profiles browser and also when I used ordinary presets. I´m not doing anything else with LR but with this new version seems very unstable, the 7.2 was very stable. I have checked so I dont have GPU acceleration on plus I have updated with the latest graphicscard drivers.

One other problem is with the converted development presets is rearranged in a total chaos order. I can not find any logic behind how it is organized. Is there a easy way to have it back in the order I hade it version 7.2. In the filesystem it looks ok but LR is doing something else.

Br

Mats

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      55 replies

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      nicka31410090
      nicka31410090
      Participant
      April 5, 2018

      Having the same problem with Lr Classic 7.3. Ramdom crashing, each crash is in different situations. It seems to be a problem with the GPU. Sometimes it makes the system restart.

      Also too much slow to start, 3 times more than 7.2

      OS Windows 10. 16 GB

      We need a solution!

      photofan731
      photofan731
      Inspiring
      April 5, 2018

      I have reverted back to LR Classic version 7.2 for now.

      Here is a screen shot of my computer system and the website below for the system requirements to run Lightroom Classic

      Please advise if my system will accommodate the latest upgrade 7.3

      Lightroom Classic CC system requirements

      danaij23564703
      danaij23564703
      Inspiring
      April 5, 2018

      Same problem,
      my system : Windows 8.1 pro

      I just wanna open A7III Raw but now I have to revert to 7.2
      Pls kindly fix asap

      photofan731
      photofan731
      Inspiring
      April 5, 2018

      After update, next to Soft Proofing, a circle in motion appears. When hovering over it, it shows - 'GPU RENDERING'

      I have never seen this in previous version

      How can I get rid of it ?

      W
      wireless200
      Known Participant
      April 4, 2018

      My 7.3 gets basically a black screen and app not responding.  Have to kill the application.

        N
        nrshapiro
        Participating Frequently
        April 4, 2018

        Mine crashes (hangs, actually) when it's sitting in the background on Windows 10.  When I restarted, it was hanging within a few minutes of use.  Then I then did a optimize, and backup, and exited.  That worked for a while.  But it was sitting in the background again today and hung.

        I turned off the option to use my GPU too, since some people were reporting problems with that, but it didn't help.

        How do we go back to 7.2? 

          marcinb51184367
          marcinb51184367
          Participating Frequently
          April 4, 2018

          "How do we go back to 7.2?"

          Find the "Adobe Creative Cloud" application on your computer, go to "apps" in the menu, click arrow to the far right of "Lightroom Classic CC" and choose "Other versions".

          N
          nrshapiro
          Participating Frequently
          April 5, 2018

          I click on the arrow on the right of Lightroom Classic CC and the only choices are View tutorials and Uninstall.

          So I uninstalled, and then LR Classic CC entry was only found in the Trial Area, and there the only two choices were learn more or buy more.  So I clicked Try and it installed the latest abomination again.

          But, with my GPU still turned off, I've been able to use it by making sure I don't leave it in the background running for any length of time while I do other things.  I was using it last night for a while without any crashes, with it mostly in the foreground.  Not that it doesn't ever crash in the foreground because it did that to me once yesterday earlier in the day.

          practical_partnerB839
          practical_partnerB839
          Known Participant
          April 4, 2018

          I uninstalled and did a new install of 7.3. I get an error message about loading modules. Then library module looks ok. Change to develop and everything is greyed out.

          Same on my laptop - 7.3 is a flawed update. Needs fixing ASAP.

            samgibsonphoto
            samgibsonphoto
            Participating Frequently
            April 7, 2018

            exactly the same here on an imac. it's in a shockingly bad state. have already rolled back to 7.2 once and tried again. Think I'll give up and wait for 7.4

            marcinb51184367
            marcinb51184367
            Participating Frequently
            April 4, 2018

            Same problem on my Windows 10 (64 bit): a minute or so after I open Lightroom Classic CC 7.3 , the whole operating system reboots without warning, even if don't do anything in it. Once I rolled back to version 7.2, the crashes stopped. Now I've updated again to version 7.3, it again restarts my OS.

            I tried to fix this problems in a number of ways: cleared photo and video caches, completely uninstalled and re-installed Classic, switched off graphics card acceleration. Nothing works :-(

              Akash Sharma
              Akash Sharma
              Legend
              April 4, 2018

              Hi All,

              Sorry that Lightroom Classic CC 7.3 is crashing on your computer. Could you please let us know when exactly is the app crashing?

              Please provide us the crash report from the Event viewer in Windows and CrashReporter on a Mac.

              On macOS, you can find the crash report at this location:

              Users/<your user name>/Library/Logs/CrashReporter

              To navigate to this location, you'll need to access the hidden user library files on macOS. See Method 2 in this article to understand how.

              More info here: Interpret a Photoshop crash report on macOS

              On a Windows machine, open the Event viewer and look for the recent Lightroom program crash with the log name "Lightroom".

              Please refer this article for instructions: Photoshop Elements Editor Help | How to Find Crash Logs on Windows

              Thanks,

              Akash

              K
              kenz2692812
              Participant
              April 5, 2018
              • Select "Reset All Settings" via menu or keyboard shortcut

              Can you try resetting all default develop settings (Preferences -> Presets)? This looks like there is something wrong with the default set for this camera.

              If that doesn't help also try resetting the app's preferences completely: https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/


              This worked.

              Resetting the default develop preferences did not work, but resetting LR preferences completely did work (open LR by holding OPTION and SHIFT). I am able to view presets, apply, move to other photos, and so far no crashing.

                T
                transennae
                Participant
                April 4, 2018

                Even after reverting to 7.2 on Windows 10 (64 bit), having intermittent crashing. Better than 7.3 which seemed incapable of starting the Develop module, but there is a lag time in updating the image while editing (5-10 seconds for adjustment to white balance, 3-6 for exposure etc). Just yesterday morning i was able to import 20+ pics by dragging selects from Photo Mechanic, make the adjustments quickly and export... but now totally unusable for my workflow as a press photographer.

                  S
                  StephenJHutchinson
                  Inspiring
                  April 4, 2018

                  I've since reverted back to Lightroom Classic CC 7.2 and everything is working as normal. Thankfully the Creative Cloud app allows rollbacks to previous versions..

                    photofan731
                    photofan731
                    Inspiring
                    April 4, 2018

                    I am having all the above problems after updating Classic this morning

                    How do you refer back to previous version?

                    cheers

                    D
                    DanielKorze
                    Participant
                    April 4, 2018

                    Mine is extremely slow with the update, impossible to work. Spinning ball goes forever. I didn't have any problems with 7.2. Can't belive Adobe releases versions like these without proper testing...

                      photofan731
                      photofan731
                      Inspiring
                      April 4, 2018

                      Every update comes with its issues, I am getting sick of this Adobe Creative Cloud !!!!!

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