Lightroom Classic CC 7.3 update crashes all the time

[mcphoto_se]

I have  big problem with the new update of Lightroom Classic CC 7.3 and it is crashing a lot. It has crashed when I used the Profiles browser and also when I used ordinary presets. I´m not doing anything else with LR but with this new version seems very unstable, the 7.2 was very stable. I have checked so I dont have GPU acceleration on plus I have updated with the latest graphicscard drivers.

One other problem is with the converted development presets is rearranged in a total chaos order. I can not find any logic behind how it is organized. Is there a easy way to have it back in the order I hade it version 7.2. In the filesystem it looks ok but LR is doing something else.

Br

Mats

[pally8r]

I gave a hard look at Capture One. Until I found out that they don’t support Pentax 645z raw files (.PEF) or pretty much any other medium format competitor to Phase One. So if you ever want to go medium format and don’t want to shell out $40k for a Phase One, you might want to rethink the jump.

[Dem0nat0r]

The solution is a Capture One

[KBStudio]

Has there been any movement on this issue?  Three weeks from OP and no solution for Windows user except to revert back to 7.2?

Here's another crash log if Adobe is still interested;

[Richard_NL1]

try turning off the color profile previews by setting the preview to list mode.

[KBStudio]

Thanks but where are they?

[Richard_NL1]

in the color profiles on the right side where it shows the previews of the profiles. You have 3 option like normal previews, large and list mode... my lightroom crashes because of the previews generator so if you use list mode then it doesn't have to do the previews and then it works fine.

[KBStudio]

Thanks again Richard.  I am giving it a try.

[KBStudio]

Didn't work.  After a few hours of work, Lightroom crashed again and this time took the whole computer with it.  This is really old.  The crashes seem to be consistent with opening or closing the Develop Module and sometimes the Library Module.

As I can not afford the lost production time, I am going to revert back to the previous version.  Thanks Adobe!

[Akash Sharma]

Hi All,

We are happy to announce the release of Lightroom 7.3.1 including fix to resolve most of the reported crashes.

To update Lightroom Classic CC to 7.3.1, click "Update" in the Creative Cloud desktop application next to Lightroom Classic CC. See Update Creative Cloud apps

Here's a list of what's new in this release: New features summary for the October 2017 and later releases of Lightroom Classic CC

Please note that the update might not resolve the app crash in some cases, so please feel free to share your feedback with us.

Thanks for your patience and cooperation while working on this issue.

Regards,

Akash

[Richard_NL1]

Working great again and zero crashes after the update so thank you for releasing this update so fast.

[Akash Sharma]

We are glad to hear that Richard_NL,

Thanks for the update.

~Akash

[KBStudio]

Was able to reproduce the Lightroom 7.3.1 crash.  Reopened after LR crashed.  Let the program sit for about 15 minutes. Clicked on the window to reactivate and it crashed.  Here is the Event Log;

Time to revert back to 7.2.

[KBStudio]

Updated a hour or so ago.  Lightroom 7.3.1 was sitting idle for about twenty minutes. Went to activate it again and it crashed.  Everything was working fine until I stopped working in it for awhile.  The crash occurred when I clicked on the window to the Develop Module.  Here is the crash log;

[J453]

If you're still experiencing crashes, please submit crash logs with your email address: Submit a crash report for Adobe Photoshop and Lightroom

I did a search and couldn't find any of the submitted crash logs from any of the Adobe IDs of people reporting crashes since the release of 7.3.1

[drdale556]

I was using the wrong terminology, computer does not crash when memory card is removed it "hangs up" " Stops Responding" "Goes to "Ghosted White Screen" . In the past I have never done the "Safely Remove Hardware and Eject Media" thing. I tried it just now, memory card had uploaded the images 3 hrs ago and I got a message that the card was still in use and I should close the program before removing. Maybe that's the issue, LR is letting loose of my card after it has finished uploading ????

[J453]

Yep. The hang when a USB device is removed is being investigated. Thanks!

[David_Pvlch]

I guess being on a Win7 64 bit machine shows a different sort of hang.  I have no problems when processing.  However, when I'm done and go away for several hours and come back, the little blue revolving circle is sitting there in place of the cursor and in the upper left is the "Adobe Light Room not responding".  At that point, all I can do is quit the program and sign on again.

David

[J453]

Do you have images on external USB drives?

[drdale556]

I've got two external drives as backups that are USB.

[David_Pvlch]

I have an external drive in a USB 2.0 slot, one in a USB 3.0 slot, and a card reader in a USB 3.0 slot.  It's just fine now that I have 7.2 back in play.

Again, I have no crashes when I'm processing, including when I place a CF card in the reader and remove it.  It only happens once I'm done and the computer is just sitting idle with LR either on the screen or minimized for several hours.

David

[Kenny Fine]

Same here.  Went back to 7.2 and is working again.  7.3 is a dog.

[RawShotNikkor]

Ah ha!  That's it!  For me anyway.  If I have my camera connected via USB or if I have the SD card inserted in my PC's card reader and do the import to LR from either of those sources, with LR still open after the import, when I remove the SD card from the PC or unplug the camera from the USB cord (whichever method I used for the import), LR will go unresponsive and then crash within a minute or so.  

If I don't open LR, manually copy my files to the PC, remove the camera or SD card and THEN open LR and import the files I moved manually, it works fine.  No crash.  So at least for me that's the issue.   For now I'll use the workaround of manually copying the files to the PC and then import them from that folder I copied them to (with no SD card in the PC's card reader and no camera connected via USB). 

[drdale556]

And thank you for acknowledging the issue!

[KBStudio]

As LR 7.3 and 7.3.1 both became "Non-responsive" when left idle for any period of time, I have mistakenly called this a crash.  As by definition is it not, the Adobe "Crash" dialogue box does not appear.  I have therefore, attached two screen captures of the Windows "Error" screen as a documentation of the LR bug.  I have not had any issues with Importing files from my SDXC cards.

[Viscott]

7.3.1 Crashes more often than 7.3.

NOT GOOD!