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Lightroom classic cc do not start

Forum|Forum|7 years ago
February 24, 2019
2 replies
1541 views

Today I can't start lightroom. Can only send crash report. Installed again 2 times, last time with tool without result. Hope someone can help.

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="2.0.3" clientVersion="2.0.3" applicationName="Adobe Lightroom Classic" applicationVersion="8.2" build="[1204643]" source="Windows-Client">

<time year="2019" month="2" day="24" hour="19" minute="1" second="33" timeoffset="60" timezone="W. Europe Standard Time"/>

<user guid="e5616b5f-ae8f-41f2-b082-ed902c5f6624"/>

<system platform="Windows 10 Pro" osversion="10.0" osbuild="17763" applicationlanguage="en-us" userlanguage="nb-NO" oslanguage="en-US" ram="32680" machine="Intel(R) Core(TM) i7-5930K CPU @ 3.50GHz" model="Intel64 Family 6 Model 63 Stepping 2" cpuCount="12" cpuType="8664" cpuFreq="3500 MHz"/>

<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFE00C14F34">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x00007FFE00C14F34" symbolname="OpenAdapter12"/>

<stackStatement index="1" address="0x00007FFDEB3E42C6" symbolname="D3D12PIXReportCounter"/>

<stackStatement index="2" address="0x00007FFE050FAA80" symbolname="DMLCreateDevice"/>

<stackStatement index="3" address="0x00007FFE050F9F6C" symbolname="DMLCreateDevice"/>

<stackStatement index="4" address="0x00007FFE050F44A4" symbolname="DMLCreateDevice"/>

<stackStatement index="5" address="0x00007FFE050F3E4D" symbolname="DMLCreateDevice"/>

<stackStatement index="6" address="0x00007FFE050F3D31" symbolname="DMLCreateDevice"/>

<stackStatement index="7" address="0x00007FFDF57FB60A" symbolname="DllGetActivationFactory"/>

<stackStatement index="8" address="0x00007FFDF57FD5FA" symbolname="DllGetActivationFactory"/>

<stackStatement index="9" address="0x00007FFDF57FB0C6" symbolname="DllGetActivationFactory"/>

<stackStatement index="10" address="0x00007FFDF56EA0A0" symbolname="DllGetActivationFactory"/>

<stackStatement index="11" address="0x00007FFDF5669783" symbolname="DllGetActivationFactory"/>

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<stackStatement index="14" address="0x00007FFE10F53C69" symbolname="WML_CreateSession"/>

<stackStatement index="15" address="0x00000001803FFFB1" symbolname="RCPtrBase::RCPtrBase"/>

<stackStatement index="16" address="0x00000001803FE521" symbolname="RCPtrBase::RCPtrBase"/>

<stackStatement index="17" address="0x00000001803FE382" symbolname="RCPtrBase::RCPtrBase"/>

<stackStatement index="18" address="0x0000000180400DC5" symbolname="RCPtrBase::RCPtrBase"/>

<stackStatement index="19" address="0x0000000180400C4E" symbolname="RCPtrBase::RCPtrBase"/>

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This topic has been closed for replies.

Correct answer GoldingD

From this

Premiere Pro and After Effects crash on launch with the error "The application was unable to start correctly (0xc0000005…

I am wondering if your GPU driver has an issue, you may want to check for an update. Do not get that from Windows update. Go to the manufacturers web site, by that I mean the chip set, not the vendor selling the card, example would be NVIDIA , AMD, INTEL

Legend

I suspect you are going to have to contact Adobe.

Please remember that this is an internet forum**. This is not a support page. Actual Adobe employees rarely interact on this site. To actually contact someone at Adobe read Ref (1). Another way to get Adobe’s attention is to place your issue at REF (2)

REF (1) https://forums.adobe.com/thread/2105584

REF (2) https://feedback.photoshop.com/photoshop_family/categories/photoshop_family_photoshop_lightroom

** https://en.wikipedia.org/wiki/Internet_forum

GoldingDCorrect answer

Legend

From this

Premiere Pro and After Effects crash on launch with the error "The application was unable to start correctly (0xc0000005…

I am wondering if your GPU driver has an issue, you may want to check for an update. Do not get that from Windows update. Go to the manufacturers web site, by that I mean the chip set, not the vendor selling the card, example would be NVIDIA , AMD, INTEL

Participant

Thank you. I updated my nvidia driver to the latest and lightroom started

Participating Frequently

With LR 8.2 had nvidia drivers 418.91 released February 13, 2019. LR crashed upon starting. Event viewer showing:

"

Faulting application name: Lightroom.exe, version: 8.2.0.10, time stamp: 0x5c518356

Faulting module name: nvwgf2umx.dll, version: 25.21.14.1891, time stamp: 0x5c5b3624

Downgraded to LR 8.1. Ran fine. (Also, in testing could use device manager to disable the graphics card and LR 8.2 would run. But that's not a viable long run solution.)

Found nvidia 419.17 dated February 22, 2019. Updated drivers. Updated LR back to 8.2. Runs fine. Conclusion: nvidia fixed something in 419.17 that now works better with LR.