Lightroom Classic CC - Import Video - Error Dynamic Link Server

Forum|Forum|8 years ago
October 22, 2017
3 replies
9122 views

I have problems importing videos to Lightroom Classic CC on my Mac Book Pro. (Mac OS High Sierra 10.13) and newest Lightroom Classic CC.

If I try to import a .MOV or MP4, I get an error. "Connection to Dynamic Link-Server failed".

Uninstalling and new installation of Lightroom doesn't help. Is there a possibility to find the detailed error in a log file. (Playing a dia show in Lightroom is possible.)

This topic has been closed for replies.

Correct answer svha77

Adobe support wasn't able to solve my problem, even not during an online support session.

But I could solve it myself after another search in the Adobe Help Pages. I deinstalled Adobe Lightroom and the Creative Cloud. Furthermore I used the Creative Cloud Cleaner Tool to delete all remaining files. Afterwards I performed a new installation of Adobe Lightroom. Now everything is fine.

Use the Creative Cloud Cleaner Tool to solve installation problems

S

SLyall

Participant

I had a great call with Lightroom tech support to solve this. It's about Codecs. I used Handbrake to convert all my video files to a uniform .m4v format and all is well. This takes some time, so I only provceeded after a succesful test.

S

svha77AuthorCorrect answer

Participant

Adobe support wasn't able to solve my problem, even not during an online support session.

But I could solve it myself after another search in the Adobe Help Pages. I deinstalled Adobe Lightroom and the Creative Cloud. Furthermore I used the Creative Cloud Cleaner Tool to delete all remaining files. Afterwards I performed a new installation of Adobe Lightroom. Now everything is fine.

Use the Creative Cloud Cleaner Tool to solve installation problems

Mohit Goyal

Community Manager

Great, Thank you so much for sharing the update & fix on this issue.

Regards,

Mohit

spvb49713624

Inspiring

Hi Mohit,

For me this solution doesn't solve the problem. I'm still getting the Dynamic Link server errormessage. I'm working on a MacMini 8GB with OSX High Sierra and Lightroom Classic. The other solution you mentioned in the post above doesn't solve the problem either.

Some additional info, also regarding this post.

- I've reset the LR Classic CC preferences during startup of LR.

- My catalog is located on my harddisk

- My photolibrary is located on an external USB-disk (plenty of space available) connected via USB-2

- When I try to import a video in my catalog and photolibrary on the USB-disk, I get the Dynamic link error.

- When I try try to import the same video in my catalog and to a location on my harddrive I get the message below (there is a problem with your videofile), no mention of dynamic link.