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Bluefoot
Participating Frequently
November 21, 2017
Question

Lightroom Classic CC keeps crashing

  • November 21, 2017
  • 1 reply
  • 10048 views

I am running Lightroom Classic CC 7.0.1 with Camera Raw 10.0

My PC runs on Windows 10 Pro 64-bit version 1703 version 15063.726

It has an Intel i7-6700 CPU and 32GB RAM. It has a 256GB SSD and a 4TB disk (after RAID1 is applied to two 4TB disks).

I have a 4K monitor.

I have a Radeon RX 470 graphics card, software version 17.11.2 (latest).

I have uninstalled Lightroom Classic CC, then re-installed it.

I have the Edit, Preferences, tab Performance option Use Graphics Processor un-ticked.

I don't have any third party plug-ins, and the default Adobe plug-ins are all disabled.

I do have Google's (DxO's) Nik Collection executables listed as 3rd-party editing software, in Edit, Preferences, tab External Editing. I don't use these yet.

I almost always open my Catalogs with Integrity Checking.

If I get a chance to close Lightroom myself, I do so with Backup and Integrity Checking.

Lightroom crashes so often that it has become un-usable. I loyally fill in Crash reports, but suspect that no-one is interested. Crashes happen most often in Develop, but at random activities. It may take seconds after launching Lightroom, or minutes, in rare occasions half an hour before a crash happens. I don't get error messages (or not to my knowledge), only Crash Report windows.

What can I undertake to improve on my situation? All suggestions are welcome.

    This topic has been closed for replies.

    1 reply

    Just Shoot Me
    Just Shoot Me
    Legend
    November 21, 2017

    I would start by investigating your hardware. Sound like you may have a RAM problem or a heat, overheating, issue.

    B
    BluefootAuthor
    Participating Frequently
    November 22, 2017

    If that were the case, I would have expected other resource-hungry software to show similar issues, e.g. Photoshop, or my backup software or my anti-virus software.

    Anyway, I ran Windows Memory Diagnostics Tool, mdsched.exe, which did not report any problems. I ran Lightroom and when it crashed, I immediately re-booted, entered the Boot menu, checked temperatures: CPU 40 degrees Celsius and motherboard 31 degrees Celsius. No issues there either.

    Just Shoot Me
    Just Shoot Me
    Legend
    December 11, 2017

    Oops, I was too quick. Adobe Bridge just crashed on me, while I was importing images. Still no graphics card and driver on my PC. Is Capture One my next station???


    This is not LR that is crashing. It is some other piece of software, Bridge.

    I run LR, Bridge, PS, Premier Pro and Acrobat Pro DC and have never had any of them crash or stop working.

    This has something to do with your specific computer setup and or hardware.

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