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Participant
October 31, 2017
Question

Lightroom Classic CC Keeps Crashing!

  • October 31, 2017
  • 29 replies
  • 18227 views

Hey Adobe Forum,

I recently updated to Lightroom Classic CC last week. And, yes, it's faster. Yes, it's better. Until it crashes. And crashes. Then crashes again. And crashes, again. And, again. And.....Yep, you guessed it; again and again. In one sitting, in one day, in about a six hour time period, Lightroom Classic CC has "quit unexpectedly" EIGHT TIMES. And now, everyday, it crashes about every half hour or so. What's up guys? This is really janking up my workflow! It saves my current work when it crashes. so, I'm not losing my work. But, I'm losing my patience, tolerance, and my professional respect for this application. Constant crashing and reopening of Lightroom is frustrating, aggravating, disturbing my workflow and quite frankly, STUPID. Is anyone else having this issue? And, if so, have you found a resolution? 

This topic has been closed for replies.

29 replies

Participant
November 5, 2018

Mine started crashing just today and it's been super weird, no warnings, no pc slow downs, not even a dialogue box that says lightroom has quit unexpectedly. I wouldn't even be doing anything intensive with lightroom, just culling and it crashes.

Also, ive tried downgrading my lightroom version but still the same.

If i revert back to Lightroom cc 2018, all my raw photos would have a different process so I don't really want to deal with that...

Participant
November 5, 2018

update: I think I may have fixed it. Im running a laptop with a gtx 1070 max-q so I tried updating the NVIDIA Drivers using the NVIDIA experience app and all seems to be working fine now.

So i guess check if your GPU needs to be update, it might solve the issue!

higher_vision
Participant
October 31, 2018

Mine would pull up an Adobe window (in Lightroom cc) that would load and not fully open and close, open, close, open and close and when I closed that Adobe window my light room would crash.

i just say here with it doing that for over 5 minutes and it finally let me in!

Not impessed with adobe

JLiPhoto
Participant
July 21, 2018

My Lightroom was crashing repeatedly within minutes. I created a new fresh empty Catalog and imported all photographs from the old Catalog to the new Catalog (File -> Import from Another Catalog...). I lost my Publish Services setting but problem resolved.

Participant
July 21, 2018

Hi, has anyone found any fix on this. I have disabled the the graphic processor and still keeps crashing and shutting down, this mainly happens when exporting photos.

AxelMatt
Community Expert
Community Expert
July 21, 2018

Have you tried to create a new catalog?

The next steps sounds drastic and it does take time and effort, but a clean installation can fix many problems:

1) Save your catalog to a secure location.

2) Use the CC Desktop App to deinstall  Lightroom (and Photoshop)

3) Download and run the Adobe Creative Cloud Cleaner Tool to remove all Adobe 'stuff'.

Use the Creative Cloud Cleaner Tool to solve installation problems

4) Open the CC Desktop App and install the latest version of Lightroom (& Photoshop)

5) Restore your catalog.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
Sheilai
Participant
June 25, 2018

Its happening with me as well.

John Lastar
Inspiring
June 18, 2018

My copy of LR crashes about every 15-30 minutes. Even when I'm not working in it. I'll edit a photo in PS then try and send it back to LR and I get the msg the LR has stopped working. No reason. And then I'm supposed to send a response to Adobe (that's a joke) telling them what I was doing. I wasn't doing anything in LR it just crashed.

I've finally stopped sending crash reports because its a waste of time. Adobe has my money and that's all they seem to care about. Their support is a joke.

Participant
May 28, 2018

Still crashing and I had the worst service ever with Adobe .. i past 2 hours with a guy on the phone to finally tell me that they gonna recall me but no recall ... shitty service i am really disappointed.The Lightroom 2016 was so much better ! And with all the comments you should do something and refound everyone for this waist of time ! I’m not happy at all

juliaam1
Participant
March 7, 2018

That could be a potential issue with my pc, but my laptop is completely different and still has the exact same crash issue.

Known Participant
March 7, 2018

Hi - Update on my issues with Lightroom.

Well, bizarre as this may sound the problem with Lightroom was caused by an instability with the Overclocking profile I used on my Asus Rampage VI Extreme motherboard. It was a profile created by the 'Wizard ' in the BIOS. The MOBO and graphics cards came back 'no fault found' and when I rebuilt the PC all worked fine for several days. Then I applied the overclocking and bam - Lightroom failed immediately. Removed the overclocking and all was well. I tried a few times and it was the same every time.

So I created my own overclocking profile which maxed out at 4.5GHz rather than the 4.6 GHz produced by the wizard. All has been rock solid for 2 weeks now, so I think that was the problem. Do any of you guys overclock ? It could be an instability at higher speeds. It was not down to CPU temp - there was no throttling evident and stress tests showed that it never got hotter than 70C. ( I use a large liquid cooler from Corsair which seems to work really well. )

Hope this might help some of you

Participant
May 11, 2023

Yes, overclocking seems to be an issue with Lightroom even now in 2023. I switched off OC profile and currently testing the standard settings and it seems to be ok - so far. So for anyone who is researching similar issue, the OC might be the cause. Good luck to you all.

Known Participant
January 24, 2018

Hi.

I had the same issues and seemed to be fixed for a while after I re-installed LR. However, the problem is back with a vengeance. I not only get LR hanging, but also BSOD with 'DPC Watchdog Violation'. The Adobe support guys have tried very hard to get to be bottom of this but to no avail. They tried rolling back to an earlier Nvidia Driver and to LR 2017, but it was still the same. The failure happens almost always within a couple of mins of starting Lightroom, but sometimes it will not start at all and other times it might go 10 or 15 mins.

Since then I have updated to the latest Nvidia driver and back to 2018. Still the same. I use many other programs on my PC and they all work fine. Even streaming 4K video works flawlessly - so I believe the Video card is OK ( Asus ROG Strix 1070 GTX )

I ran memory diagnostics, disc diagnostics and I used the Intel tuning utility to stress the CPU and memory. The PC is water-cooled and never gets much above 60C so not too hot. All of my drivers are up to date ( I even invested in Driver Easy and all of my drivers are definitely up to date. I made sure the bios and all the other software on there is the latest.

I also tried with and without GPU acceleration enabled, but the problem is the same regardless.

The PC is overclocked but I reset the OC to standard and it was still the same.

I even re-installed Windows ( 10, Pro 64 ).

At a loss now - any ideas or suggestions gratefully received !

Nvidea are also having a look at it as the Adobe support people thought it might be their driver.

Inspiring
January 24, 2018

Have you seen this article on the DPC watchdog violation?

How to fix Windows 10 error DPC Watchdog Violation - Windows 10

If you google it, you will find a lot of entries.

Bob Frost.

Known Participant
January 25, 2018

Hi, Bob

I did see that, thanks. I have a Samsung 960 M.2 500GB SSD and when I first saw the article, I thought " This is it !! "

I installed the Samsung Driver but it is, regrettably, still the same.

Nvidia came back to me with a new driver and suggested I installed it with a 'clean install' which I did. Interestingly, I still have problems with Lightroom, but it just hangs now, no BSOD ( so far ) but still has to be rebooted as the whole PC  freezes.

The problem I have only happens with Lightroom. Not Photoshop and no other application has a problem. I stream 4K video, compile videos , MS Office ( extensively ). Everything works perfectly....apart from Lightroom. hmmmm......

I still suspect some interaction between Nvidia and Lightroom.....