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A
apexSolarKiss
Inspiring
September 17, 2018
解決済み

Lightroom Classic CC stuck syncing 1 photo, have tried Rebuild Sync Data

  • September 17, 2018
  • 返信数 1.
  • 8340 ビュー

For months my Lightroom Classic CC desktop has been stuck syncing 1 photo, but I didn't bother troubleshooting. I recently uploaded a lot of content to Lightroom mobile while I was away for some weeks, when I got home it was now stuck syncing a couple hundred photos. I tried the "Rebuild Sync Data" suggested in some forums, and it cleared away the couple hundred photos, save and except for one single photo (the same offending one or a different one, not sure). I have tried "Rebuild Sync Data" multiple times (and, of course, restarting my system entirely), but still it remains stuck syncing one photo... help?

OS 10.13.6 // Lightroom Classic CC 7.5

このトピックへの返信は締め切られました。
解決に役立った回答 john beardsworth

hum, seems to be quite a mess. At this point, not sure how to identify the offending photo, as there seem to be thousands of sync errors overall... At least Web and Mobile seem to have the same number for "all photos"

see details below, help???

Lightroom Classic CC desktop >> 21,418 synced photos + 4,257 sync errors

Lightroom mobile on my iPhone >> 25942 photos

Lightoom Web >> 25942 photos + 234 sync errors


But this is a wholly-different order of magnitude than your initial post. I don't think you're going to solve it as easily as with one problem image, and I am probably going to recommend the Preferences / LRCC / Delete All Data route, but let's proceed slowly - don't zap the mobile data yet.

Your synced images. Where exactly do they originate? Are all of them images that you have synced from Classic? If that is the case, you could use Delete All Data and resync them. But it's more likely that the synced images are a mix of stuff synced from Classic, and stuff imported into LRCC. So before we zap the mobile data, please say where the synced images originate. Are many of them iPhone photos? If so, are they photos taken with LrMobile, or were they taken with the iPhone camera and imported? Have images got into Sync from some other source?

返信数 1

Akash Sharma
Akash Sharma
Legend
September 17, 2018

Hi Andrewklug,

Sorry that you have 1 image stuck in the Lightroom(Classic CC 7.5) sync activity menu and doesn't syncs to the cloud despite rebuilding the sync data and deleting many images.

Could you please Log into Lightroom Web (Photo Editor | Online Photoshop Lightroom ) and check if that 1 image still hanging around? If so, delete it and then rebuild the sync data and let us know how it goes.

Thanks,

Akash

A
apexSolarKiss作成者
Inspiring
September 17, 2018

Hello Akash

Apologize for any misunderstanding, to clarify, I did not delete any images, I simply rebuilt the sync data and the thing got almost cleared up, but still stuck at "syncing 1 photo"... I don't know if it's the same offending photo, or a different one.

Now it gets even more strange... if I look under Sync Activity in the Preferences window, I see a large number of files uploading and downloading, but one error at the bottom. So I click on that and it brings me to the image, I change the image rating but now it's showing me errors on different files, so it seems like it's just getting worse and I have no idea why these files are giving error, they are files I haven't touched in a long time

Here is a screenshot >>

Andrew S Klug // ASK
john beardsworth
Community Expert
john beardsworthCommunity Expert
Community Expert
September 21, 2018

"images were already on my hard drive and imported into LR desktop" - what do you mean by "Lr Desktop"? Thanks to Adobe's product naming decisions, it's important to use precise product names. I am assuming you mean Lr Classic, so these images are synced as smart previews on Adobe's server. Losing them would be harmless.

>> A significant proportion of my images were in folders on my iMac hard drive that were imported into Lr Classic CC library. Losing these on the server would be harmless, agreed.

"the rest were imported from my iPhone via LR mobile". These should have made their way down into Lr Classic and onto your hard drive, but any that haven't synced down are at risk if you Delete All Data.

>> Yes, the only risk that concerns me is images that SHOULD have made their way down into Lr Classic CC and my hard drive, but haven't synced down.

So are these imports backed up independently of Lr, maybe on your phone in Apple's camera roll? If everything on the server is deleted, would all your originals be safe?

>> Given the large volume of images I have created on my iPhone, I have cleared the camera roll and even the deleted images folder multiple times, not to mention replacing my iPhone in the interim, since I have no idea how far back in time the sync errors go.

jumping back to my previous post, where I outlined the number of images in each of Lr Classic CC (desktop), Lr Web, and Lr Mobile...

Lightroom Classic CC desktop >> 21,418 synced photos + 4,257 sync errors

>> can we assume those are "upwards" errors that don't affect the integrity of the images already on my hard drive, and hence not a concern (possibly except for 234 errors identified below for Lr Web, in case these are included in the 4,257)?

Lightroom mobile on my iPhone >> 25942 photos

Lightoom Web >> 25942 photos + 234 sync errors

>> can we safely assume these 234 errors are the only ones that are potentially a concern, in so far as they are images that might not have made their way "down" to Lr Classic CC and my hard drive?

I know it's a mess John, thanks for your patience...


As you've understood, "upwards" errors don't really matter. Also I do not trust the sync errors reported in LrWeb because this item reports other stuff too - eg where one confuses sync by renaming a photo while it was syncing upwards, or where Adobe's servers haven't been able to read some image data.

So I think we're at the point where I said earlier "If there is a risk of 'the rest' not being backed up, I'd suggest you run the Lightroom Downloader to download everything that is on the server." Read that paragraph again, especially about installation/uninstallation, and run a download. It will grab everything that's up there, including smart previews as well as originals. You should be able to easily distinguish them, eg by importing the download folder into a new LR catalogue. Then copy any originals that failed to sync downwards and paste them into your normal folder structure. That seems the best next step.

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