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T
TXGuy
Known Participant
August 10, 2021
Question

Lightroom Classic closes after splash screen on M1 iMac running macOS 11.5.1

  • August 10, 2021
  • 7 replies
  • 4070 views

I've downloaded creative cloud and installed. I then installed Lightroom Classic through the Creative Cloud. Whenever I try to launch Lightroom Classic it immediately closes shortly after the splash screen appears.

 

I spent two hours with Adobe tech support who took remote control and tried random things... NONE of which solved the issue. I'm still left WITHOUT a functioning software even though I've payed for it.

 

I am running a brand new Apple iMac M1 computer with Big Sur 11.5.1 .

 

I have already tried the recommended solution of...
1. Signing out and signing back into Creative Cloud
2. Changing the SLCache and SLStore folders to the "SLCacheold" and "SLStoreold"
3. I have uninstalled and re-installed both Creative Clould and Lightroom Classic THREE TIMES NOW

 

This has taken OVER four hours of my time now. I'm very frustrated.

 

 

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7 replies

GoldingD
GoldingD
Legend
August 11, 2021

Now that you can. Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

    T
    TXGuyAuthor
    Known Participant
    August 11, 2021

    Ok, will do! Stand by.

    GoldingD
    GoldingD
    Legend
    August 11, 2021

    First, thank you to TXGuy for entering the discussion. I for  one completely overlooked computer user account problems. Even though it is in troubleshooting documents. Agg....

     

    Moving on, In the reference below, scroll way down to  "Troubleshoot user account permissions"

     

    (ref 1) Adobe | Basic troubleshooting steps to fix issues in Lightroom Classic

    I think additional Adobe support documents on this exist.

     

    this article mentions making a new computer account:

    (ref 2)  The Lightroom Queen | Standard Lightroom Troubleshooting Steps

    see small tip #11, leads to:

    (ref 3) Apple | MACOS User Guide; Set up users, guests, and groups on Mac

      T
      TXGuyAuthor
      Known Participant
      August 11, 2021

      Yes, the new user fixed the problem but ONLY on the "new user" account. How do I get it to work on my "main user" account now? That is the question. (fyi I am the author of this post).

      GoldingD
      GoldingD
      Legend
      August 11, 2021

      It might be simpler to abandon that old account.

       

      By the way, is the new account a standard account? That is best practice, see (ref 1)

       

       

      And the old account, that was a user account, and not the Admin account, correct?

       

      (ref 1) : 6 things that can be done to secure a Mac

       

      GoldingD
      GoldingD
      Legend
      August 10, 2021

      Fresh out of ideas.

       

      You may want to post your problem over at the official feedback site, More Techs, and some additional members

       

      https://feedback.photoshop.com/topics/lightroom-classic/5f5f2093785c1f1e6cc40872?cType=PROBLEM&page=1

       

      use your photoshop family account to login at that site, they added an annoying login screen.

      T
      TXGuyAuthor
      Known Participant
      August 10, 2021

      Ok, finished. Still no dice. All that happens is the splash screen appears for about 1 second and then nothing. I do notice that the splash screen says "reading preferences".  Is there a preferences folder somehwere I could check? Attached screen shot...

      GoldingD
      GoldingD
      Legend
      August 10, 2021

      Yes, mentioned prior, but perhaps poorly. See link below on the subject.

       

      https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

       

      The preference file can get corrupted leading to buggy behavior. The preference file will survive updates. upgrades, uninstalls, reinstalls (well normal uninstalls). If deleated, LrC will create a new one upon startup. Deleting the preference file will result in preference settings resetting to defaults.

       

      It is unlikely a brand new preference file would be corrupted, but what the heck.

       

      The link includes how to do this outside if LrC, basically deleting a file

       

      Good observation, LrC crashing, or failing soon after it starts reading the preference file is an indicator to do the above.

      GoldingD
      GoldingD
      Legend
      August 10, 2021

      Actually, I will post this reply before seeing results of previous.

       

      I am glad to see an actual Adobe employee is responding to your posting. Adobe responding in these community pages is a recent improvement that is appreciated.

       

      I will expand upon what nikunk.m posted

       

      bring up the following link. It is about security for Files and Folders in MACOS Catalina, but still applies. The srticle includes additional steps that might apply.

       

      (ref) https://nektony.com/duplicate-finder-free/folders-permission

       

       

      T
      TXGuyAuthor
      Known Participant
      August 10, 2021

      Yes, all those neccessary "security" checkboxes were checked. Still not luck at all. I'm close to being finished with my 4th iteration of uninstall / re-install now.... We'll see what happens.

      GoldingD
      GoldingD
      Legend
      August 10, 2021

      Did that include full access, normaly assumed to be overkill, but..

      GoldingD
      GoldingD
      Legend
      August 10, 2021

       

      /EDIT/THIS ALSO DID NOT PAN OUT/

       

       

       

      I have uninstalled and re-installed both Creative Clould and Lightroom Classic THREE TIMES NOW

       

       

       

       

      I doubt, as you have found, that the install was the issue.

       

      But, one thing that just might be implied from an initial failure followed up by reinstall without absolute complete removal, is the first time LrC nay have basically crashed, and a bit of crud was left behind as a result. After reinstall LrC may have attempted to use that very same folder, ran into the crud, and stopped without a useful error message.

       

      I am talking about the lock file. LrC creates the lock file upon opening to prevent multi instances of a in use catalog. LrC deletes that lock file when it closes (properly) . Supposedly you will get an error message, I have never seen that message, and I have experimented to back that up.

       

      The first time LrC tried to start, it probably created a new catalog. This before it got to anything useful to you. When it dud so, it also created that lock file, a few other temp files, and some additional folders. When it failed, that was all left behind.

       

      see: 

      https://helpx.adobe.com/lightroom-classic/kb/lightroom-error-catalog-cannot-be-opened-lrcat-lock.html

       

      And for file locations, well default file locations, see:

      https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

      T
      TXGuyAuthor
      Known Participant
      August 10, 2021

      What would be your recommended remedy? Thanks!

      GoldingD
      GoldingD
      Legend
      August 10, 2021

      Use Finder. Look in the folder the catalog would be located in. Look for that lock file. Links in above reply show what and where.

       

      Mind you, just a hunch.

      GoldingD
      GoldingD
      Legend
      August 10, 2021

      /EDIT/FOLLOWING DID NOT PAN OUT/

       

      Following is not likely, I suspect the answer is heck no, did you not read my post, but..

       

      1. Did you have a previous copy of Lightroom, be it Classic, or somehow the old v6, on your computer?

      (an M1, so pre Catalina OS and therby possibility of a Lr v6 install extremly not likely)

       

      Also sounds unlikely, but..

       

      2, Do you have a pre-existing catalog on that computer, and the brand new LrC is trying to open somehow?

       

      Both thoughts out of the box, come under the concept if but what if..

      T
      TXGuyAuthor
      Known Participant
      August 10, 2021

      No and no. This is a brand new fresh computer. Thx for the suggestion though.

      nikunj.m
      Community Manager
      nikunj.mCommunity Manager
      Community Manager
      August 10, 2021

      Hi,

       

      We're sorry about the trouble with Lightroom Classic on your M1 iMac. Please ensure that Lightroom Classic has the necessary permissions on the Mac by following the steps suggested below:

      1. Go to the System Preferences for your Mac, then Security and Privacy, then select the Privacy tab.

      2. Then select Accessibility from the list to the left & check if Lightroom Classic is added to the list with a check mark in front of it.

      3. If Lightroom Classic is not a part of the list, please add it by unlocking the window first using the lock at the bottom left, then clicking the + icon & navigating to the Applications folder.

      4. Also, grant permissions to Lightroom Classic under Full disk access located in the same list as Accessibility.

      5. Once done, restart the Mac & check if it helps.

       

      Let us know if it helps!

      Regards,

      Nikunj

      T
      TXGuyAuthor
      Known Participant
      August 10, 2021

      Ok, I've done exactly as you recommended and it still does not work. When I try to launch Lightroom Classic it closes immediately after the splash screen appears.

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