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michellel34507406
Participant
September 13, 2023
Answered

Lightroom Classic continually crashing

  • September 13, 2023
  • 3 replies
  • 1191 views

I am having really serious issues with the program crashing and not saving any of my edits to the image it crashes on since the last update and I cannot figure out how to fix it or to get in touch with anyone to figure this out. I really need to get this fixed so that I can get back to work and deliver my edits on time.

      Correct answer Sameer K

      Hey, @michellel34507406. Welcome to the Lightroom Classic Community. I'll help you figure this out. What version of Lightroom Classic & the operating system are you working on? You haven't tagged Windows & macOS.

       

      Is there a crash report when Lightroom crashes? Please submit the crash reports to us: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html

       

      What troubleshooting steps have you tried?  Besides Lightroom crashing, check the Processes in the Task Manager (Windows) or the Activity Monitor (macOS) for unexpected read/write operations.

      To begin troubleshooting, test some variables like:

      • Unplug any external peripherals & use wired input devices.
      • Unplug external drives.
      • Temporarily, unplug extra displays & only keep one active at a time.

      Let me know how it goes. Thanks!
      Sameer K

      3 replies

      J
      jan_p
      Participant
      February 7, 2025

      I had a very similar problem. Every few minutes, Lightroom would close without warning, and it didn’t generate an error report either. The system logs referenced errors related to ntdll.dll. I reinstalled NVIDIA drivers, optimized the catalog, changed network settings, disabled the firewall on the NAS, and tried various Lightroom preference settings—without any result. Eventually, I created a new catalog and imported just a few dozen photos, and it turned out that Lightroom became stable. I concluded that the problem was related to how Lightroom interacts with the catalog. My catalog contains over 100K photos. I checked the size of my catalog, and it turned out that the file with the image previews was over 350 GB.

      I deleted the Lightroom Catalog Previews.lrdata file. Upon the next launch of Lightroom, the catalog was automatically rebuilt. The issue with Lightroom restarts completely disappeared. It seems that Lightroom has trouble handling very large catalogs with previews. 

       

      Lightroom 14.1.1, 64GB RAM, Windows 11, processor Intel, ASUS RTX4090, NAS QNAP TS-855X

      GoldingD
      GoldingD
      Legend
      September 13, 2023

      Not at all sure what the solution was???

      Sameer K
      Community Manager
      Sameer KCommunity ManagerCorrect answer
      Community Manager
      September 14, 2023

      Hey, @michellel34507406. Welcome to the Lightroom Classic Community. I'll help you figure this out. What version of Lightroom Classic & the operating system are you working on? You haven't tagged Windows & macOS.

       

      Is there a crash report when Lightroom crashes? Please submit the crash reports to us: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html

       

      What troubleshooting steps have you tried?  Besides Lightroom crashing, check the Processes in the Task Manager (Windows) or the Activity Monitor (macOS) for unexpected read/write operations.

      To begin troubleshooting, test some variables like:

      • Unplug any external peripherals & use wired input devices.
      • Unplug external drives.
      • Temporarily, unplug extra displays & only keep one active at a time.

      Let me know how it goes. Thanks!
      Sameer K

        M
        mdougc
        Known Participant
        November 8, 2023

        I'm having the same problem for the past month. There is never a crash report.

        Windows event viewer gives the following:

        Faulting application name: Lightroom.exe, version: 13.0.1.1, time stamp: 0x6527cfa0
        Faulting module name: ntdll.dll, version: 10.0.22621.2428, time stamp: 0x806d3ecf
        Exception code: 0xc0000374
        Fault offset: 0x000000000010c849
        Faulting process id: 0x0x93BC
        Faulting application start time: 0x0x1DA1282D109253E
        Faulting application path: C:\Program Files\Adobe\Adobe Lightroom Classic\Lightroom.exe
        Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
        Report Id: 50f7639a-febb-4262-971b-080ea39b1f24
        Faulting package full name:
        Faulting package-relative application ID:

        -------------------------------------------------------

        I always keep all Adobe apps updated thru Creative Cloud.

        This happens at least 2 times per hour.

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        September 13, 2023

        in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

        p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



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