Skip to main content
G
gautelor
Participant
May 14, 2020
Question

Lightroom classic crashes at launch

  • May 14, 2020
  • 7 replies
  • 1680 views

Hi,

Whenever I open Lightroom classic it crashes after about a minute of runtime. I have tried to disable GPU at startup, reinstalled the app, opening and creating other catalouges, updtaing my graphics card, but nothing seems to help. 

What is strange is that this problem only happens sometimes. But when it happens it doesn`t help to restart the computer, I would have to wait a day or two before trying again.

 

I`m running a windows 10 computer and GeForce GTX 960M.

This topic has been closed for replies.

7 replies

GoldingD
GoldingD
Legend
May 24, 2020

Above remarks are about heat.

 

In addition, your laptop and the surrounding environment

 

Is anything blocking the fans?

 

Are the fans clean of dust bunny's

 

Is the laptop on a soft surface (bad) or hard surface?

 

Does the laptop need additional cooling. like a tray with fans to push air towards it.

 

 

Remember, Lightroom Classic can use far more resources than Photoshop, it can even eat up more resources than high end virtual world games. CPU, GPU, RAM, VRAM. power.

 

 

 

GoldingD
GoldingD
Legend
May 24, 2020

Something else, if enabled, to undo

 

Also, a tip for your OS, tip 8 in the link below, increases power consumption, this one for the CPU. This tip if implemented, also might not be appropriate on a laptop, may also ramp up power consumption to a point if overheating.

 

https://au.pcmag.com/windows-10-1/5180/11-tips-to-speed-up-windows-10

 

GoldingD
GoldingD
Legend
May 24, 2020

Something, if enabled, to undo

 

As you are running a NVIDIA GPU you may have accomplished the tip in the link below. But the tip causes an increase on power consumption and as such may be something to not accomplish on a laptop, could cause overheating. Are your fans going crazy fast? 

 

https://www.winhelp.info/boost-lightroom-performance-on-systems-with-nvidia-graphics-chip.html

 

GoldingD
GoldingD
Legend
May 20, 2020

Also, is this a desktop, or a laptop?

 

G
gautelorAuthor
Participant
May 23, 2020

Hi,

I`m running it on a laptop.

Copied mye system information.

 

Lightroom Classic version: 9.2.1 [ 202004070813-7699d98a ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.18362
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 2,5 GHz
SqLite Version: 3.30.1
Built-in memory: 16273,7 MB
Real memory available to Lightroom: 16273,7 MB
Real memory used by Lightroom: 2730,3 MB (16,7%)
Virtual memory used by Lightroom: 3331,6 MB
GDI objects count: 661
USER objects count: 2097
Process handles count: 2020
Memory cache size: 30,8MB
Internal Camera Raw version: 12.2.1 [ 415 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 1711MB / 8136MB (21%)
Camera Raw real memory: 1842MB / 16273MB (11%)
System DPI setting: 120 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce GTX 960M (26.21.14.4587)

 

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: G:\LR\lightroom catalog 3\Lightroom catalog 3\Lightroom catalog 3.lrcat
Settings Folder: C:\Users\gudel\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Facebook
3) Flickr
4) Nikon Tether Plugin

 

Hopefully there is something usefull information to run LR more smoothly in here. 

 

Just a thought, would helt to factory reset my laptop, and re-install my programs?

GoldingD
GoldingD
Legend
May 24, 2020

Nothing stands out in your sys info as an issue.

 

GoldingD
GoldingD
Legend
May 20, 2020

Please post your System Information as Lightroom Classic (LRC) reports it. In LRC click on Help, click on System Info, click on Copy. Paste that into a reply. Include all info from first line down to and including plug-in info. Info after plug-in info just takes up space and is gobbledegook to us non programers.

 

TheDigitalDog
TheDigitalDog
Inspiring
May 20, 2020

Try resetting preferences:

https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
S
sthorp17
Known Participant
May 20, 2020

I have a similar problem.  Lightroom Classic on Windows 10 crashes every time I try to use it. 

 

Launch the program and with no input or interaction, the program crashes within about 2 minutes.  I have verified Windows, graphics drivers and Lightroom are all up to date.  I have uninstalled and reinstalled Lightroom.  I have resest preferences.  I have multiple catalogs and the problem occurs with every catalog.  I have taken the drive with  the catalog and images to another system and the program runs fine.  I have created a new catalog and it still fails. I have disabled virus protection. 

Sometimes, but not every time when I launch with a new blank catalog, Lightroom opens ( in the Library Module ) it opens the application and prompts "import images' but then briefly flashes the opening Lightroom banner ( with the whale) as if it is trying to open another instance of the program.

 

I have been trying to work with Adobe support but after 10 days of effort with many reps I am still dead in the water so I am reaching out to the community.

 

 

 

 

 

 

 

 

 

 

 

GoldingD
GoldingD
Legend
May 20, 2020

Please post your problem seperatly, post your own post. Problems even if they look identical, tend to diverge. Keep it simple.

 

When you post your issue, include the system information as Lightroom reports it.

 

    cmgap
    Community Expert
    cmgapCommunity Expert
    Community Expert
    May 14, 2020

    It sounds like there is a  conflict somewhere. Do  you have a virus or backup software running?  If  yes, try disabling or turning it off to see if that  changes Lr behavior. Do  you have other apps like Photoshop that are working without incident?

    G
    gautelorAuthor
    Participant
    May 20, 2020

    Thanks for the answer!

    All of the other Adobe programs runs just fine. It is just with Lightroom i get the error.

    Disabling my virus software doesn`t seem to help either.

    The program have been running fine for the last week, hence I haven`t checked this thread, but it started to crash again today.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices