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Question

lightroom classic crashes immediately going into masking (Sequoia Beta)

Forum|Forum|1 year ago
July 8, 2024
2 replies
2470 views

hi, I have been experiencing this weird bug in my Lightroom classic where it crashes when I click for masks. I use a Mac studio with 64 GB of unified memory and an M2 Max chip.

I feel like It is Lightroom issues, not the Mac, is there anyone else facing the same issue?

macOS

This topic has been closed for replies.

AxelMatt

Community Expert

Please try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue.

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

Another step is to try to reset the Lightroom preferences.

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

It's recommended to backup your preferences before you reset the preferences to the default settings:

https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo

AxelMatt

Community Expert

Unfortunately you don't have gave us any informations about your system.

Please provide a copy of your 'System Info'. This can be get from the LrC Help > System Info menu item. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

Do you get an error message? If yes please post it here word-by-word. This would be helpful to identify the issue.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo

D

davinder29725196v1c0Author

Participant

Lightroom Classic version: 13.4 [ 202406181129-60d181b7 ]
License: Creative Cloud
Language setting: en-NZ
Operating system: Mac OS 15
Version: 15.0.0 [24A5279h]
Application architecture: arm64
Logical processor count: 12
Processor speed: NA
SqLite Version: 3.36.0
Built-in memory: 65,536.0 MB
Dedicated GPU memory used by Lightroom: 324.5MB / 49,152.0MB (0%)
Real memory available to Lightroom: 65,536.0 MB
Real memory used by Lightroom: 767.5 MB (1.1%)
Virtual memory used by Lightroom: 408,272.9 MB
Memory cache size: 0.0MB
Internal Camera Raw version: 16.4 [ 1897 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2
Camera Raw virtual memory: 0MB / 32767MB (0%)
Camera Raw real memory: 2MB / 65536MB (0%)

Cache1:
NT- RAM:0.0MB, VRAM:0.0MB, Combined:0.0MB

Cache2:
m:0.0MB, n:0.0MB

U-main: 82.0MB

Standard Preview Size: 5120 pixels
Displays: 1) 5120x2880

Graphics Processor Info:
Metal: Apple M2 Max
Init State: GPU for Export supported by default
User Preference: Auto

Application folder: /Applications/Adobe Lightroom Classic
Library Path: /Users/davighuman/Pictures/19:09:2023 LLR catalog/2023 lightroom/2023 lightroom-v13-3.lrcat
Settings Folder: /Users/davighuman/Library/Application Support/Adobe/Lightroom

Installed Plugins:
1) AdobeStock
2) Aperture/iPhoto Importer Plug-in
3) Flickr
4) Nikon Tether Plugin

Config.lua flags:

GoldingD

Legend

Operating system: Mac OS 15
Version: 15.0.0 [24A5279h]

so MACOS Sequoia Preview

Not yet supported in LrC. So no surprise things fail.

is there anyone else facing the same issue?

Yes.

Some members that have done that have had a little success followed by failures, Some have had no success. Their are several posts in this community on that.

You may need to wait for a LrC upgrade (perhaps a update) or revert your MACOS.

Running a Preview OS, much less a Beta OS on a working computer (as opposed to a test computer) is often a very bad idea.

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